Wife used my bank card WITH my APPROVAL but now casino doesn't want to pay out

[KasinoKing]

I don't think im buying the story.

If you decide to buy it - please make sure the card you use is in the same name you used to register for the forum...

KK

 

[asadzareef89]

I have joined a lot of casinos, dozens of them. I have read terms for dozens more I didn't join. Using a card not in your name is against terms at all of them.

Assuming the OP is truthful, that the name on the credit card did not match the casino account, somewhere an alarm bell should have rang on the casino end.

We are not talking a single deposit that might slip through before security caught up with it.IMO

IMO the casino cannot have their slice and eat it too. Either all deposits were invalid and returned, or they choose to accept the deposits as valid with the supporting bank documentation and pay the winnings

Just because it is a technique fraudsters use, it is not a reason to catch the dolphins in a tuna net.

I think Spintee pretty much nailed it... if the withdrawal is less than total deposits, they will accept authourization, and pay, and if it is larger, they will refund original deposits if they are ethical, and I have no reason to suspect the casino is not ethical. Incompetent perhaps, because such a disecrepency should have been picked up within 24 business hours of first occurence, if not sooner.

I agree that the casino bears some responsibility for it but when they have it in terms they should have taken a bit more security as most casinos do these days i-e i cant seem to make a deposit with my own debit card at all of oddsmatrix casinos because its a replacement card for my lost card so until they verify it their system doesn't let me deposit. So before i made a deposit i had to verify my card at every single casino.

But if they start blocking all card transactions to verify card names and such people tend to complain about that as well, I think the fact that both husband and wife had the same surname made the transaction go through without red flags as the address must have matched as well.

In the end, I think it comes down to the player as I mentioned this in another thread as well some time ago that casinos are there to make money why would they start investigating deposits so the player has to read all the terms and stand by it

I must confess that i barely ever read the terms but i only play at accreditted casinos and most rules like not betting too high when taking a bonus, not depositing with other's cards, not playing table games, not betting on red/black to meet wagering are the same everywhere so to me it doesn't make sense that why the player thought it would be ok for her to use her husband card at the least they could have asked CS first as i believe most playtech have cs almost 24/7.

I know us gamblers always have something negative to say about casinos especially one with a term restricting jackpot payouts but in this case whatever the casino decides should be their discretion

 

[funboy13131]

update

So, it seems there are a lot of different opinions on this matter.
Just to clarify, my wife only has a business bank account and closed her personal account when she decided to undergo debt councilling. When she did this we decided to give her signing power on my account and she did get her own bank card, which was lost and we were waiting on a replacement.
Yip, it is a Playtech casino and no, I didn't have an account at the casino in question at the time. With the group, yes.
We are still waiting on a definite answer from them, it seems they may give the purchases back, but I have just been retrenched (last week) , so the money would definitely come in handy. How long should we give them to resolve this? It has been around 6 weeks already.
I do think it is an industry issue that cards are not verified until someone wants to cash in, not sure if it will ever change.

 

[KasinoKing]

I do think it is an industry issue that cards are not verified until someone wants to cash in, not sure if it will ever change.

No, I don't think this will ever change - the casinos are too frightened of "scaring off" players by delaying the time between signing-up and making their first deposit.

Another thing I don't think will ever change, is some players not reading & understanding the T&Cs of a casino BEFORE they deposit.
Unfortunately this is a lesson you have learnt the hard way - just like many before you.
At least YOU won't make that mistake again!

As to time-scale - well since you haven't even given us the name of the casino it is impossible for anyone to advise.
SOME of the Playtechs in the rogue pit are not as bad as others - remember, most are only there because of the "Progressive Jackpot Rule" and not because they have a history of being unreasonable with their players.

KK