White Label SPAM

[vinylweatherman]

I have just received my first SPAM for one of the "Naden" white label casinos based on Grand Mondial. This shows that the promises passed to us by the rep, Mario, are false. It has been impossible for them to control to spammers, who have now got hold of these white labels. Given the number of them, this can only be the start.

 

[Mario]

I have just received my first SPAM for one of the "Naden" white label casinos based on Grand Mondial. This shows that the promises passed to us by the rep, Mario, are false. It has been impossible for them to control to spammers, who have now got hold of these white labels. Given the number of them, this can only be the start.

Hi Vinylweatherman,

Hope you are well.

I can ensure you that no false promises been made.

We do not tolerate any spamming tactics being used by affiliates and the appropriate actions will be taken against such affiliates who are guilty in regards to spamming.

If this is true spammer campaign or affiliate, the necessary steps will be taken by the casino.

As per your PM message you stated that you have forwarded the original mailer to me however no such mailer has been received by you as yet.

Please do forward that mailer to me so that we can start investigating and do the necessary steps in order to reprimand and avoid any further concerns such as these exist.

Please do send it to my personal mail address and I will take the matter further for you.

[email protected]

Hope to hear from you soon.
Best regards
Mario

 

[vinylweatherman]

Resent

I have just resent it.

Don't forget that it is SPAM, so if you have any filters it may have been blocked.

 

[Mario]

I have just resent it.

Don't forget that it is SPAM, so if you have any filters it may have been blocked.

Hi Vinyl,

Hope you find this well.

Please note that I've checked all my spam folders and on the server itself but no response or mailers from you.

Can I please ask you to PM me with your email address in order for me to send you a mailer and you can attach it on the mailer that I sent you.

We will also be able to verify from your email address if the mailer was indeed received by our mailing server.

I do apologize for this but it just seems like we are not getting your mailer.

Hope to hear from you soon in order to get this resolved.

Best regards
Mario

 

[Mario]

I have just resent it.

Don't forget that it is SPAM, so if you have any filters it may have been blocked.

Hi vinyl,

Hope you find this well.

I was unable to retrieve the mailer that you sent but where able to get the actual mailer from another player and please note the following:

We can confirm that we will keep a close eye on this situation and try and eliminate any issues that might occur as far as possible.

We have spoken to the affiliate in question and will be working closely with them.

Please do note that we are in the process of getting the stamp of approval from eCogra and at no point will we jeopardize or allow affiliates to use spamming.

Again thank you for your input and making us aware of this.

Best regards
Mario

 

[vinylweatherman]

Hi vinyl,

Hope you find this well.

I was unable to retrieve the mailer that you sent but where able to get the actual mailer from another player and please note the following:

We can confirm that we will keep a close eye on this situation and try and eliminate any issues that might occur as far as possible.

We have spoken to the affiliate in question and will be working closely with them.
Please do note that we are in the process of getting the stamp of approval from eCogra and at no point will we jeopardize or allow affiliates to use spamming.

Again thank you for your input and making us aware of this.

Best regards
Mario

Such tolerance, why not just yank his account, your operation will yank a players account in the blink of an eye and void any winnings too.
This will enrage players, who see absolutely NO leeway being given even for inconsequential errors, but what is CLEARLY spam is being treated by just "talking to the affiliate" and letting them KEEP their "winnings" no doubt.
If all that happens is having to get a "talking to" if caught by player detectives, then this is not going to deter others from taking the risk.


As for not receiving my E-mail, this is just plain silly. I have sent it correctly, and you are getting SOME of them, but simply CANNOT get the most important one, yet you CAN get it from another player.
There has to be something seriously wrong with E-mail somewhere, but I just don't get a bounce message to give me any idea what it is.
Could it be the casino's ISP that is blocking it, rather than your own servers? Just ask your ISP if they have ANYTHING in place that can block inbound E-mails from arriving at the casino's E-mail servers.

 

[GrandMaster]

We can confirm that we will keep a close eye on this situation and try and eliminate any issues that might occur as far as possible.

We have spoken to the affiliate in question and will be working closely with them.

Please do note that we are in the process of getting the stamp of approval from eCogra and at no point will we jeopardize or allow affiliates to use spamming.

Why don't you just pull his affiliate account? Mass spamming is not an innocent mistake, and your spam policy says "If you participate in the communication or transmission of any form of Spam whatsoever, your account will immediately be placed under review and we will withhold all funds due to you, pending further investigation into your account or accounts."

You need not worry about ecogra. Jupiter Club has been spamming me and many others for months and it still has the ecogra seal.

 

[vinylweatherman]

And another

It looks like a proper newsletter, but it aint.

There IS an unsubscribe link, but they welcome "feedback" but give no E-mail address. The mailer comes from a different domain from the "subscription".

This could be the same spammy affiliate, or another one.

 

[Mario]

It looks like a proper newsletter, but it aint.

There IS an unsubscribe link, but they welcome "feedback" but give no E-mail address. The mailer comes from a different domain from the "subscription".

This could be the same spammy affiliate, or another one.

No Vinyl this is our new games mailer that you have received and yes the unsubscribe address does differ due to that it gets sent from a particular mail application that handles all unsubscribe, hard bounces and all those type of issues automatically and removes them from the mailing list.

 

[Mario]

Why don't you just pull his affiliate account? Mass spamming is not an innocent mistake, and your spam policy says "If you participate in the communication or transmission of any form of Spam whatsoever, your account will immediately be placed under review and we will withhold all funds due to you, pending further investigation into your account or accounts."

You need not worry about ecogra. Jupiter Club has been spamming me and many others for months and it still has the ecogra seal.

Yes I can confirm that the affiliate is under review and will be closley monitored.

Spamming is a hard pill to swallow, do you still consider it as spam if you are in the industry or only when you are not.

Or maybe when it goes into your spam box...

 

[vinylweatherman]

No Vinyl this is our new games mailer that you have received and yes the unsubscribe address does differ due to that it gets sent from a particular mail application that handles all unsubscribe, hard bounces and all those type of issues automatically and removes them from the mailing list.

If it is your new games mailer, then explain this!

 

[vinylweatherman]

Yes I can confirm that the affiliate is under review and will be closley monitored.

Spamming is a hard pill to swallow, do you still consider it as spam if you are in the industry or only when you are not.

Or maybe when it goes into your spam box...

Oh so kind, pity you can't treat player with the same level of kindness and understanding when THEY make a mistake.

It is SPAM if it is not invited. It is also spam if the unsubscribe link is fake, as in both the above examples.
It is SPAM if attempting to unsubscribe results in the line "we are sorry to see you go.....", but they just keep on sending it regardless.

My ISP says it is SPAM

I say it's SPAM

 

[lots0]

do you still consider it as spam if you are in the industry or only when you are not.

Or maybe when it goes into your spam box...

Why would it matter?

A spam is an unasked for advertising email... That is real simple to understand
(even for Casino reps ).

I don't think it matters if the person is in the "industry" or not.

First you say it is one of your mailers then you say it is an affiliate and your just going to review your affiliate, not suspend them.

I don't know you Mario, so don't take this wrong. I am having some real problems believing you at this point.

Either you have a zero tolerance policy toward spam or you don't. Which is it?

 

[jetset]

If an operator pays more than lip service to policing affiliates, there is one sure way to get compliance from affiliates who persist in spamming - suspend or close their account/s until they stop buggering about and irritating the customers.

A slap on the wrist rarely dissuades determined spammers.