casino mad
Dormant account
- Joined
- Jul 16, 2006
- Location
- UK
I keep getting redirected to their sister casino King Neptune. Does anyone know if that is temporary?
I was advised by the casino support that Trident Lounge had been merged with King Neptune's Casino.
The support told me that my Trident Lounge balance was to transferred to King Neptune's account.
Merger without prior notice does not sound very professional.
...Carmen Media should know better....
Maybe they thought no one would notice
Dear [Mr Muppet]
First, we would like to take the time to thank you for your support in the last year and we look forward to another great year ahead.
King Neptunes Casino has grown from strength to strength and being such a popular brand it's only natural that it is the flagship brand for Trident Entertainment Group. As our flagship brand we will be putting more engery into King Neptunes, getting it ready to face the future and to become a recognized force in the marketplace.
The first step is to direct all new players to King Neptunes. Therefore, you might have noticed that Trident Lounge Casino and Vegas USA re-direct to King Neptunes Casino. More good news is that existing players on Trident Lounge and Vegas USA is (sic) not affected by this at all – they are looked after by our promotions team and are getting the attention they deserve.
Kind regards,
Trident Share
...
King Neptunes Casino has grown from strength to strength and being such a popular brand it's only natural that it is the flagship brand for Trident Entertainment Group.
As our flagship brand we will be putting more engery into King Neptunes, getting it ready to face the future and to become a recognized force in the marketplace.
The first step is to direct all new players to King Neptunes. Therefore, you might have noticed that Trident Lounge Casino and Vegas USA re-direct to King Neptunes Casino, but rest assured, your revenues will not be affected by this as we have ensured that your tag is carried across. More good news is that existing players on Trident Lounge and Vegas USA is not affected by this at all ・they are looked after by our promotions team and are getting the attention they deserve.
Q: Why is this happening?
As already mentioned, King Neptunes Casino has grown from strength to strength and with such a popular brand it's only natural that it is the flagship brand for Trident Entertainment Group. There will be more time, energy, dedication and focus on King Neptunes Casino going forward.
Q: What happens to my traffic that I send to the 2 casinos?
A: All players that visit Trident Lounge Casino and Vegas USA, will automatically be re-directed to King Neptunes Casino. Rest assured, no tracking will be lost as your btag will carry over to King Neptunes Casino.
Q: What happens to my players at Trident Lounge Casino and Vegas USA?
A: All existing players at Trident Lounge and Vegas USA will still be able to play as normal. They will still get the royal treatment they deserve with exciting promotions and monthly incentives. You, as the affiliate, will still earn commission from existing players at these casinos as normal
What's changing? To sum up: The only change is that only King Neptunes Casino will accept new active players. All new players going to Trident Lounge Casino and Vegas USA will automatically be re-directed to King Neptunes Casino. Tracking will stay in place for these players that are re-directed and existing players will still play and enjoy everything that they are used to at Trident Lounge Casino and Vegas USA.
Kind regards,
Trident Share
All very well, but if new players are being redirected, it follows too that existing players are also being redirected, thus they have an account at a casino that no longer has a website, thus no access to Flash, their accounts, terms & conditions, promotions, reinstallation etc.
If you have the flash casino link, you still can play it.
I agree with you. Better to consolidate all accounts into King Neptune's Casino.
My download on the desktop still opens to Trident Lounge Casino and there is nothing there to indicate that Trident doesn't exist anymore or have been borg-ed into King Neptune. Should I uninstall Trident and install King Neptune?
These casinos have been in my favorite list for couple of years.
Carmen Media did the same thing last year which merge 7 casinos in the belle rock into 4 mainly casinos.