Have you tried our ADR service? If their appointed ADR is not getting a response, you should be free to do as you choose. Just notify them to let them know.
Which casino is not responding? We have had the same issue, but this is the norm to many of the casinos that have their legal base in the Caribbean, not Maltese.
The incentive for casinos to remain responsive here with us is that we make public announcements when they are not handling the complaints in a good way. That is our leverage.
Well Mr. Meister,
No, I haven't. Based on my experience so far, I do not hold out much hope at this stage for it to be resolved this way.
The Casino in question is Slotsmillion.
I first made contact with the MGA after going through Slotsmillion own complaint's procedure and also the person that I was dealing with blocked two different emails of mine before what they believed was the settlement of the dispute had ended. Which in my view it was not. Also they deny ever blocking me, yet I can show that they did.
Anyway, The MGA then advised me and provided me a direct link to promediate adr uk because they thought that my issue was a contractual dispute.
So, then I made my complaint on the 8th of June 2021 to promediate and about the month later Slotsmillion gave their response.
When asked by the mediator, if I was happy with their response and if not then why? I told them I did not agree with what they had said
and also pointed out discrepancies that they were claiming.
I also backed this up with records that I have kept when using Slotsmillion.
Since then I have waited for a response but no joy.
I contacted the mediator again on the 15th of September and he said he would follow through to get a response from them.
I never heard nothing for another month, then I asked the mediator again on the 15th of October. He said he would chase them up.
I waited again and then asked last week on the 25th November.
And I got this response (As of 31 October we are unable to act as ADR provider to SlotsMillion due to Brexit
).
Even after this, he tried one more time with them but was sorry that there was nothing more that he could do.
So, to me this was delays tactics on their part as obviously they knew in advance that this would happen.
Question is now because I could write a book on their practices at this stage, Do I give you Mr. Meister ADR a go or do I just say fk it and get myself a lawyer.
As that is the only option left after not being able reach a fair conclusion.