AuntieIdiot
Dormant Account
- Joined
- Dec 23, 2004
- Location
- land of forbidden gambling
Here is how I have been handling the Netspend negative balance issue:
I have emailed them every single time that my card shows a negative balance. In my case, my account is in the negative because charges that have posted are still showing as pending at the same time. I email them telling them that it is obvious that these charges are the same and that any idiot can see that. They then send me a reply saying that due to security issues I need to call them on the phone to straighten it out. I then email them back again informing them that these are not double charges from a merchant that this is some stupid move on Netspends side and that I will not be loading anymore funds onto my card and that they have lost a customer. They then email me back with "hmmm, I wonder how that keeps happening we have dropped the pending charges and your account now has a positive balance." Maybe this will help somebody else get their account straight.
I have emailed them every single time that my card shows a negative balance. In my case, my account is in the negative because charges that have posted are still showing as pending at the same time. I email them telling them that it is obvious that these charges are the same and that any idiot can see that. They then send me a reply saying that due to security issues I need to call them on the phone to straighten it out. I then email them back again informing them that these are not double charges from a merchant that this is some stupid move on Netspends side and that I will not be loading anymore funds onto my card and that they have lost a customer. They then email me back with "hmmm, I wonder how that keeps happening we have dropped the pending charges and your account now has a positive balance." Maybe this will help somebody else get their account straight.