Welle Casino Complaint

[damien7780]

The Curacao-licensed online casino Welle Casino is the latest property to land in the Grey Zone here on Casinomeister, scoring a high 7.9 CM Rating to boot too!

A relatively new online casino having only been established last year in 2024, Welle Casino hosts games from numerous casino game providers and also has in excess of 30 payment options.

Max Drayman comments:

I am sharing my experience as a warning to other players.

I made several deposits on this casino platform, but despite sending multiple emails to customer support, I received no satisfactory response. My account was eventually blocked, preventing me from accessing it or resolving the issue through normal support channels.

The transactions appear on my bank statements under the billing entity “Eltaris Ltd”.

I contacted the UK Financial Conduct Authority (FCA) to verify this entity. I received an official confirmation that:
• Eltaris Ltd is not registered on the FCA Financial Services Register;
• Eltaris Ltd is not authorised by the FCA to provide regulated financial services.

Given this, I have serious concerns regarding the handling of payments and the security of personal and financial data.

I have formally requested a full refund of all deposits, account closure, and deletion of my personal data. I have also submitted all relevant documentation and correspondence to the Curaçao Gaming Authority for review.

If the situation is not resolved within 7 days, I will proceed with a chargeback via my bank and escalate the matter to the relevant gambling regulators and consumer protection authorities.

I am posting this here so other players are aware of my experience and can make informed decisions.

 

[damien7780]

The Curacao-licensed online casino Welle Casino is the latest property to land in the Grey Zone here on Casinomeister, scoring a high 7.9 CM Rating to boot too!

A relatively new online casino having only been established last year in 2024, Welle Casino hosts games from numerous casino game providers and also has in excess of 30 payment options.

Max Drayman comments:

I urge all players to be extremely cautious when dealing with Wazbee, Welle Casino, and Royspins.

They have also received several warnings on Trustpilot and had their profiles removed for abuse. Since then, they have been creating new profiles and posting chains of fake positive reviews.

Players should be very careful and thoroughly investigate these casinos before depositing any money.

 

[Nate]

I am sharing my experience as a warning to other players.

I made several deposits on this casino platform, but despite sending multiple emails to customer support, I received no satisfactory response. My account was eventually blocked, preventing me from accessing it or resolving the issue through normal support channels.

The transactions appear on my bank statements under the billing entity “Eltaris Ltd”.

I contacted the UK Financial Conduct Authority (FCA) to verify this entity. I received an official confirmation that:
• Eltaris Ltd is not registered on the FCA Financial Services Register;
• Eltaris Ltd is not authorised by the FCA to provide regulated financial services.

Given this, I have serious concerns regarding the handling of payments and the security of personal and financial data.

I have formally requested a full refund of all deposits, account closure, and deletion of my personal data. I have also submitted all relevant documentation and correspondence to the Curaçao Gaming Authority for review.

If the situation is not resolved within 7 days, I will proceed with a chargeback via my bank and escalate the matter to the relevant gambling regulators and consumer protection authorities.

I am posting this here so other players are aware of my experience and can make informed decisions.

Hi,

I'm trying to understand what your complaint relates to.

That they are not licensed to accept UK players?
That they have a different descriptor on the bank statement?

Please clarify..

Nate

 

[damien7780]

Hi,

I'm trying to understand what your complaint relates to.

That they are not licensed to accept UK players?
That they have a different descriptor on the bank statement?

Please clarify..

Nate

Hi Nate,

Thank you for your message.

My complaint relates to both issues.

Firstly, it appears that this operator is accepting UK players despite not holding the required licence to operate legally in the UK.

Secondly, the merchant descriptor shown on my bank statement is different from the name under which the gambling service operates. I believe this is misleading and makes it difficult to identify the true recipient of the payments.

In addition, my bank provided me with details of the payment service provider that processed the transactions. I submitted all supporting documents and evidence to the FCA, which confirmed that this entity does not hold any authorisation or licence to provide regulated financial services.

I would also like to point out that the casino has blocked my access to their live chat service, and they have not responded to any of my emails for several days. As a result, I have been unable to communicate with them or obtain any meaningful assistance regarding my complaint.

I can provide the documents from my bank, as well as the FCA's confirmation, if required.

Kind regards,

Damien

 

[damien7780]

Hi,

I'm trying to understand what your complaint relates to.

That they are not licensed to accept UK players?
That they have a different descriptor on the bank statement?

Please clarify..

Nate

Furthermore, given the concerns surrounding the payment providers involved, particularly in light of the information provided by my bank and the FCA's confirmation that the entity does not hold the required authorisation, I believe it is important to make other players aware of the potential risks associated with using these payment channels.

For this reason, I also wish to pursue my complaint with a view to obtaining reimbursement of the deposits I made, as I believe the transactions were processed through entities that were not properly authorised to provide regulated financial services.

I also believe that these matters should be investigated further in order to help protect other players from encountering similar issues in the future.

 

[Nate]

Furthermore, given the concerns surrounding the payment providers involved, particularly in light of the information provided by my bank and the FCA's confirmation that the entity does not hold the required authorisation, I believe it is important to make other players aware of the potential risks associated with using these payment channels.

For this reason, I also wish to pursue my complaint with a view to obtaining reimbursement of the deposits I made, as I believe the transactions were processed through entities that were not properly authorised to provide regulated financial services.

I also believe that these matters should be investigated further in order to help protect other players from encountering similar issues in the future.

I have moved this over to its own thread.

Whilst I get that they are not licensed or permitted to accept UK Players and their payment descriptors may be from a third party, you deposited and played.

Can you advise on how you believe you deserve a refund on the money? Are they actually withholding your winnings?

Nate

 

[damien7780]

I have moved this over to its own thread.

Whilst I get that they are not licensed or permitted to accept UK Players and their payment descriptors may be from a third party, you deposited and played.

Can you advise on how you believe you deserve a refund on the money? Are they actually withholding your winnings?

Nate

Thank you for your response.
I would like to clarify the core basis of my complaint.
My concern is not solely that I was able to deposit and play, but rather the manner in which these transactions were processed, in particular:
The use of a third-party payment provider that is not authorised / not compliant with applicable regulatory requirements, as indicated by the FCA.
The routing of deposits through a payment channel that appears to operate outside of a properly regulated framework for this type of financial service.
The absence of effective controls preventing restricted or non-eligible users (including jurisdictional restrictions) from registering, depositing, and playing.
Taken together, these points raise serious concerns regarding the overall compliance of the payment infrastructure used, and a potential circumvention of regulatory obligations applicable to both payment services and online gambling operations.
In this context, my request is based on the fact that funds were accepted through a payment process that does not appear to meet required regulatory standards, which justifies a full review of the situation and a refund of the deposits made.

 

[Nate]

Thank you for your response.
I would like to clarify the core basis of my complaint.
My concern is not solely that I was able to deposit and play, but rather the manner in which these transactions were processed, in particular:
The use of a third-party payment provider that is not authorised / not compliant with applicable regulatory requirements, as indicated by the FCA.
The routing of deposits through a payment channel that appears to operate outside of a properly regulated framework for this type of financial service.
The absence of effective controls preventing restricted or non-eligible users (including jurisdictional restrictions) from registering, depositing, and playing.
Taken together, these points raise serious concerns regarding the overall compliance of the payment infrastructure used, and a potential circumvention of regulatory obligations applicable to both payment services and online gambling operations.
In this context, my request is based on the fact that funds were accepted through a payment process that does not appear to meet required regulatory standards, which justifies a full review of the situation and a refund of the deposits made.

But, are you in Belgium or the UK?

Nate

 

[damien7780]

But, are you in Belgium or the UK?

I played from both countries

 

[Nate]

I'm not trying to be funny or unhelpful.

But based on the information you are posting and judging from your general knowledge on the subject, you should have known that they are Curacao-licensed (NOT UK-licensed).

I can't see why they should refund you the deposits you have lost.

Maybe the membership can chime in and put forward their POV's.

I also note that you complained to the Curacao Authority, which ties our hands in dealing with your complaint.

Nate

 

[damien7780]

But, are you in Belgium or the UK?

Nate

Anyway, whether it is in Belgium or in England, the entity that received my funds is operating illegally, which may constitute money laundering.

 

[damien7780]

I'm not trying to be funny or unhelpful.

But based on the information you are posting and judging from your general knowledge on the subject, you should have known that they are Curacao-licensed (NOT UK-licensed).

I can't see why they should refund you the deposits you have lost.

Maybe the membership can chime in and put forward their POV's.

I also note that you complained to the Curacao Authority, which ties our hands in dealing with your complaint.

Nate

Yes, I have filed a complaint with the Gambling Commission, as well as with the relevant financial authorities. Even if I do not recover my deposits, I will have at least raised awareness among other players, because a payment provider operating illegally could potentially do anything.

 

[Nate]

Anyway, whether it is in Belgium or in England, the entity that received my funds is operating illegally, which may constitute money laundering.

But wait...

You are well aware they are licensed in Curacao. You seem to be an experienced player. How could you deposit knowing they are not UK-licensed, then expect a refund once you lose?

Nate

 

[damien7780]

But wait...

You are well aware they are licensed in Curacao. You seem to be an experienced player. How could you deposit knowing they are not UK-licensed, then expect a refund once you lose?

Nate

As a Belgian national, I was not aware that Curaçao casinos are prohibited in England.

 

[damien7780]

I would still like to understand how my deposits ended up in the United Kingdom with a payment provider that is registered for a different activity than gambling 🫪

 

[SYPlayer95]

I would still like to understand how my deposits ended up in the United Kingdom with a payment provider that is registered for a different activity than gambling 🫪

There's so many offshore casinos that do this. Its a way they can accept UK customers without VISA and Mastercard blocking the transactions.

It is wrong, I agree.

 

[zerimar]

I urge all players to be extremely cautious when dealing with Wazbee, Welle Casino, and Royspins.

They have also received several warnings on Trustpilot and had their profiles removed for abuse. Since then, they have been creating new profiles and posting chains of fake positive reviews.

Players should be very careful and thoroughly investigate these casinos before depositing any money.

Thanks. One question do u know any thing about. Whalewins.site casino. Anyone. Is it legit

 

[Nate]

Thanks. One question do u know any thing about. Whalewins.site casino. Anyone. Is it legit

It's a crypto scam casino. Stay far far away.

 

[Eliot85]

Do you come here with these warnings AFTER you have lost your money? Or did you realize quite quickly that there was something “sketchy” on your account statement, and as the responsible person you are (given your warnings) you of course stopped the activity, didn’t lose the money, and then demanded a refund.





Furthermore, I can say that I have played at all these casinos and can easily say that among casinos without reputable licenses these are actually quite good. I have several times made withdrawals of 4–5k euros that were paid out within 1 hour.





You got the service, meaning you wanted to play, you deposited money, it was credited to your gaming account, and you were able to play. The fact that you lost—that’s something you have to accept. I myself lost over 100k euros on a single game a few years ago, but I didn’t start talking about refunds.