Venting Welcome bonus

[lasevenz69]

A friend not on casinomeister has signed up to this casino. Part of l&l and tried to deposit and accept the welcome bonus and received this email! Not allowed a deposit bonus until you have lost your money! Disgusting. Hardly a first deposit welcome bonus

 

[mulven]

A friend not on casinomeister has signed up to this casino. Part of l&l and tried to deposit and accept the welcome bonus and received this email! Not allowed a deposit bonus until you have lost your money! Disgusting. Hardly a first deposit welcome bonus

They've turned off the bonus eligibility because they know his bonus-to-deposit ratio is high or 1:1.

I'm guessing Yeti isn't the first L&L site he's played at? Back when I was first doing casinos in the UK I do remember L&L being very good at risk management.

He's been flagged in their internal system due to past data.

If he's never signed up to any L&L site then it is a bit more puzzling, perhaps a shared database.

 

[SYPlayer95]

They've turned off the bonus eligibility because they know his bonus-to-deposit ratio is high or 1:1.

I'm guessing Yeti isn't the first L&L site he's played at? Back when I was first doing casinos in the UK I do remember L&L being very good at risk management.

He's been flagged in their internal system due to past data.

If he's never signed up to any L&L site then it is a bit more puzzling, perhaps a shared database.

The wording of the email doesn't read well in my opinion. Meant to be responsible gambling, but what I take from their e-mail is play more at our sites and then we might give you a bonus.

 

[mulven]

The wording of the email doesn't read well in my opinion. Meant to be responsible gambling, but what I take from their e-mail is play more at our sites and then we might give you a bonus.

It is not a responsible gambling email. This is a risk management email.

Casinos are entitled to restrict bonuses on unprofitable players (ones who take too many bonuses)

 

[SYPlayer95]

It is not a responsible gambling email. This is a risk management email.

I'm aware of that, but operators need to have this in the back of their mind. IMO, it's not responsible to get people to gamble more in the hope they will receive a bonus.
Genuinely never had an issue with any L&L site and always found Jan to be very, very helpful on these forums.
Just seems a strange email to receive.
As I see it, you're either banned from bonuses or you're not. Not some sort of middle ground. I.e If the player does his balls in, he might receive a bonus later, because they seem him/her a lower risk to their site.

 

[mulven]

I'm aware of that, but operators need to have this in the back of their mind. IMO, it's not responsible to get people to gamble more in the hope they will receive a bonus.
Genuinely never had an issue with any L&L site and always found Jan to be very, very helpful on these forums.
Just seems a strange email to receive.
As I see it, you're either banned from bonuses or you're not. Not some sort of middle ground. I.e If the player does his balls in, he might receive a bonus later, because they seem him/her a lower risk to their site.

It's not in an attempt to get them to gamble more than they would usually. It is, as it states, for them to prove that they aren't bonus abusers.

The vast majority of risk management decisions are permanent. This is a more forgiving option. The tone of this message isn't "Please gamble more and you can have bonuses" its "You are not welcome here, but if you play like a regular person then we'll treat you like one".

Additionally this sort of response allows them to hold onto some regular players who were incorrectly flagged. Who might have accidentally behaved like someone who takes advantage of bonuses for profit, whilst not having that goal.

In terms of risk management this email does a great job as it tells bonus abusers "we've got you, go away" and incorrectly flagged players "we've had to restrict you but you can can get bonuses again if you don't mind a few deposits without them" with the same message. Preventing a unprofitable customer and holding on to potentially profitable ones.

Whilst you might not have come across it before the "middle ground" between being banned and not exists on quite a few sites. There are plenty of sites who cite "bonus ratio" all over their terms and actually have specific ratio hard coded into the terms which if you go above after a certain number of deposits you lose access and if you bring it back below you get them back.

Additionally the player doesn't have to do their balls in they just need to do a certain number of deposits over any time period without bonuses. Could be four in a day or four in 2 months.

I just totally disagree about the intention of the email that you are suggesting.

 

[Reelsoffun]

Yeah, it’s definitely sounding like “your friend” is known to the group for only taking bonuses and was flagged on registration?

 

[Guntis]

ENG isn't my firs lang, but this is how i see the message:

They noticed i was always taking advantage of bonuses across their brands without playing with raw deposits, and they decided to temporarily stop offering me bonuses. This could be related to my previous wins on one of their other sites, or just simply their business decision.

I don't think that the core message is - play more and then we'll give you a bonus. It's simply, play with no bonuses for now.

I could be wrong of course.

 

[lasevenz69]

They've turned off the bonus eligibility because they know his bonus-to-deposit ratio is high or 1:1.

I'm guessing Yeti isn't the first L&L site he's played at? Back when I was first doing casinos in the UK I do remember L&L being very good at risk management.

He's been flagged in their internal system due to past data.

If he's never signed up to any L&L site then it is a bit more puzzling, perhaps a shared database.

This could be what's happened i will ask.

 

[L&L-Jan]

Bunch of cowboys, offering something and not providing it. License should be revoked!

 

[L&L-Jan]

If he's never signed up to any L&L site then it is a bit more puzzling, perhaps a shared database.

or particular data points

if OP send me a PM with the friends username I can find out.

 

[mulven]

or particular data points

if OP send me a PM with the friends username I can find out.

Such as email age and abnormal and duplicate device fingerprints to name a few I guess?

 

[L&L-Jan]

Such as email age and abnormal and duplicate device fingerprints to name a few I guess?

indeed plus few more i won't post on a public forum

But still mistakes are made too unfortunately

 

[mulven]

indeed plus few more i won't post on a public forum

But still mistakes are made too unfortunately

Aye, wouldn't want to be giving anything away!

People would recognise my fingerprint from a mile off, I use the Vivaldi browser (opera team's new project after selling Opera to CHYNA) on a super ultrawide (5120x1440). Vivaldi's market share is so low but I hope they get bigger!

 

[L&L-Jan]

Vivaldi's

wasnt aware, checking this out during the week. See if our sites are compatible

 

[mulven]

wasnt aware, checking this out during the week. See if our sites are compatible

It's a chromium based browser, so nothing unusual. Targeted towards power users I think

 

[Milaroy]

Hi!
I understand your frustration with the casino's misleading "welcome bonus" policy. It sounds, on their part - more like a "thanks for donating" bonus.
But, I know that many casinos impose wagering requirements or other stipulations that can make it challenging to benefit from the advertised bonuses. To understand the requirements, please reach out to the casino's customer support before you go through. If they can’t give clear answers, that’s a red flag.
In the end, always stay informed and cautious when selecting where to play.
Only so you can learn about scams or misleading information in casinos.