Weird issue - Charms of the Emerald Girl (Playtech)

[gk286]

I decided to play this awful slot against my best judgement as it was part of a Coral promotion. It was play £20 and get a random cash bonus of £2-50 with 5x WR (from memory)



The game plays terrible, I Lost the majority of the £20 I wagered and then got the minimum bonus and Lost that too. I played on a little as I was curious if the bonus feature could redeem this game. It didn't, in fact it's probably the worst bonus feature I've seen, 15 free spins where instead of the reels rolling in, each symbol appears one by one to give some kind of suspense? well it only paid £10.xx on 30p a spin so not great.



Now at this point I am well and truly done with this game, I press the Close game button while the "Congratulations you won £10.xx on free spins" was displayed. Except in the lobby I notice i'm missing the win from my balance..*sigh* went back into the game but no evidence of the win remained. I had the longest most painful chat with support where they didn't quite grasp what I was telling them what happened.



They eventually escalated to technical / referred to vendor Playtech on the 18th, not heard anything since but do have a case number.



Has anyone ever had similar?

 

[LadyJelena]

@gk286 - sorry to hear about your troubles! However, had to remove all of your links referring to another affiliate. Not allowed. I'll blink on one eye and pretend you didn't know that this time..

 

[gk286]

Sorry about that, was not intentional, thanks for fixing!

 

[spintowin75]

Its not a Playtech game by the way, no info on the loading screen but I think its CR Games, Ladbrokes & Corals in-house developer.

 

[gk286]

Its not a Playtech game by the way, no info on the loading screen but I think its CR Games, Ladbrokes & Corals in-house developer.

Thanks for the correction, I wasn't sure so asked 2 separate support members in chat on the Coral site who said it was Playtech

*Mods please edit title.

 

[gk286]

I asked Ladbrokes to try and get a straight answer.

Francis:
Hi Greg, welcome to Ladbrokes Customer Support. You're speaking to Francis. How may I help you today?
8:51:18 PM
Me:
Hi, who makes the game charms of the emerald girl please?
8:51:31 PM
Francis:
What do you mean on charms of the emerald girl?
8:52:07 PM
Me:
Who is the developer / vendor
8:52:20 PM
Francis:
Playtech, Greg.
8:53:13 PM
Me:
But I don't see any Playtech branding on it anywhere?
8:53:53 PM
Me:
How can you tell
8:54:04 PM
Francis:
Is it a Game?
8:54:59 PM
Me:
yes
8:55:15 PM
Me:
A slot
8:55:23 PM
Francis:
Playtech is a developer.
8:55:47 PM
Me:
I know that. Playtech appears on the loading screen of Playtech games
8:56:10 PM
Me:
It doesn't appear anywhere on Charms of the emerald girl
8:56:25 PM
Francis:
Is it you can't open the game Charms of the emerald girl?
8:57:11 PM
Me:
No I just want to know who the game is associated with
8:57:36 PM
Francis:
As I said that Playtech is the developer on that game.
8:58:26 PM
Me:
Can you tell me how you know that? As Playtech branding does not appear anywhere where it normally would, such as when the game is loading
8:59:02 PM
Francis:
I do apologise, but the developer is only Playtech.

 

[trancemonkey]

Its a rip off of Lucky Ladys Charm from Novo. Its a poor version to be honest...

 

[gk286]

Agreed, and it's a poor version that owes me money! Even if it is a trivial amount, it's really annoyed me.

 

[Scott1baird]

You posted the exact same question word for word in askgambler.

 

[gk286]

You posted the exact same question word for word in askgambler.

Hi Scott, yes I did.

 

[Scott1baird]

Only noticed cos I was googling that game lol

 

[Scott1baird]

Your gaming history should be available on that game. It will show your bets and wins

 

[gk286]

Yes there's very little results on Google right? New game! I've still had no response from the vendor yet (Whoever it is!)

 

[gk286]

Your gaming history should be available on that game. It will show your bets and wins

This is the thing, I checked the gaming history and the win from the feature does not show. I assume because I quit the game while the feature was technically still active.

 

[Scott1baird]

As I understand playtech games I play them a lot. During free spins if you get a win on the first spin it automatically adds it to your balance then same for second spin and so on, so at the end of the round the amount won is already in your balance IE balance £10.25 before free spins start, first spin you win 25 pence that gets added right away so on your second spin your balance is £10.50, second spin you win £2.50 that's added straight away again so you balance on the third spin in £13, and so on. At end of the feature all it basicly shows you is how much has been added already to your balance.

 

[gk286]

I would not be surprised if it isn't a Playtech game. The support barely grasp what I'm asking them 99% of the time.

 

[Scott1baird]

Coral and Ladbrokes are bad at live chat, I have to sit and explain everything to them in the tinniest detail when chatting.

 

[trancemonkey]

It's a very very poor copy done by Spike Gaming...

URL Not Found / Outdated

 

[trancemonkey]

What I don't get is that Spike gaming have a few blatant, but very poor, copies of some Novomatic games and then a plethora or really poor slots. Now I kind of know the guy that runs it (ex colleague I believe) and I'm surprised at how bad they are. I'm even more surprised that companies that make such poor content can continue to exist....

I really should have my own company .

 

[gk286]

Thankyou for finding that info trance monkey!
Does the issue I'm having sound like something they will be able to confirm?

 

[gk286]

To further update this, I asked coral support if there was any update, they said no and that the game is made by Aries..

They also claimed it was charm of the Eastern girl, I said no it's definitely emerald but they insisted and said to check the gaming history and sure enough it shows as

Casino wager: pop_chrmsmrldgrl_ari (POP Charms Of The Eastern Girl (Aries))

What the?

 

[trancemonkey]

Thankyou for finding that info trance monkey!
Does the issue I'm having sound like something they will be able to confirm?

That I do not know....

 

[trancemonkey]

To further update this, I asked coral support if there was any update, they said no and that the game is made by Aries..

They also claimed it was charm of the Eastern girl, I said no it's definitely emerald but they insisted and said to check the gaming history and sure enough it shows as

Casino wager: pop_chrmsmrldgrl_ari (POP Charms Of The Eastern Girl (Aries))

What the?

Did you check to see if the game that they are quoting you as playing exists? If it does then they have a problem in their back office.

 

[gk286]

Did you check to see if the game that they are quoting you as playing exists? If it does then they have a problem in their back office.

I couldn't find that game, so not sure where that even comes from, but the bit of text "pop_chrmsmrldgrl_ari" appears to be an abbreviation for emerald girl.

 

[gk286]

I reproduced this issue and took a screen recording. BUT the difference is, I went back into the game and the win screen was still being displayed. the win didn't show in my gaming transaction history until I played another spin. Not sure if this helps my case or not tbh..