Viks Casino - in the reservation

[The Dude]

Here is a quick review on Viks Casino - pending a BBF


Their listing is here:
https://www.casinomeister.com/online-casinos/reviews/viks/

 

[Tirilej]

New? Aren't they suppose to have been at least two years old or have you changed that again maybe?
I know other casinos that have been waited for that reason.

Only sister casinos was allowed in earlier and I didn't hear you mentioned any sisters to these vikings, just that they use EM's service.

Edit: I see that the two years are removed

 

[The Dude]

New? Aren't they suppose to have been at least two years old or have you changed that again maybe?
I know other casinos that have been waited for that reason.

Only sister casinos was allowed in earlier and I didn't hear you mentioned any sisters to these vikings, just that they use EM's service.

BBF = two years minimum operation. But if I know the people behind the operation, this can be waived. We have a new policy that if they have less than two years, they can opt to have an adviser/counselor supervise the BBF and it's extended to 90 day (I guess I should write all this shit down). We have two casinos on the side lines having this organized.

If a casino already has a casino in the accred section, then the BBF is fast tracked to 30 days since it's kind of redundant.

Also "pending" may mean a short while, or a looong while. This depends when the casino is ready for the heat.

 

[brianmon]

well I signed up. but I was a little wary since I couldn't find any games listed that are exempt from playing with the SUB.
So messaged support, as there's no live chat available (maybe just because of the time of day 10pm GMT). No reply after 15 minutes, so I assumed there's no one available, and decided to make a deposit and just avoid the 'usual suspects'.
But it wasn't to be .....

 

[The Dude]

Odd about the chat. For me it was pretty quick and the guy was coherent and helpful. Maybe he was on a smoke break.

That was around 9pm last night.

 

[brianmon]

I received a reply at 08:46 this morning



Thank you for contacting VIKS Support.

We at VIKS allow you to play your bonus money in any game, we want that you as a player to feel free to choose whatever suits you and your style of playing.
So feel free to play any game if you decide to make a deposit.

Don't hesitate to contact us again if you have further questions.

Have a nice day!

 

[brianmon]

So, I tried again last night and got the same transaction error. But 10 seconds later a window opened to say the transaction was successful - the window then wouldn't close.
so i refreshed the page and it disappeared.
selected IR to play and got a server error.



So as it said the game may be temporarily unavailable. I played some NetEnt games. After a while I tried IR again, still the same. So i tried some other MGS games, none would load.
Went to live chat, no reply after 10 or so minutes, and then a message asking me to email support



This was at 21:42 GMT. So obviously they were getting ready to go home for the day and couldn't be bothered with any more queries.

"get back to you shortly" apparently means 10+ hours, because at 08:19 this morning they replied saying that everything was fine at their end and I should just try using a different browser
I don't see how my browser is going to affect their servers

I do try to support new casinos (especially BBF and potential BBF), rather than just giving all my money to the established and accredited brands. It's a bit like using some of my independent local shops rather than only the major supermarkets.

But if I make a deposit, it's because i want to play there and then. NOT wait until the next day.
If there's a problem AND live chat IS available, I'd expect a reply, not for my query to be pushed to one side until the next day

 

[brianmon]

next email, Everything's fine at their end.... So it must be the fault of my cache and cookies

Thank you for the screenshot.

We all tested the game and it works fine here both logged in and logged out, I am sorry for the inconvenience this may have caused.

Have you cleared cache and cookies? It might not load also if you are streaming or downloading heavy files.

Pleas let us know if the issue is the same after these steps.

Thank you again for your time.

I wish you a nice weekend.
Linus
Viks Casino

And then suddenly there is a problem


We now have an answer about why the game is not loading.

Some Microgaming games are only supported in the UK and the game Immortal Romance are among these. We apologize for the inconvenience and this case have now
been escalated.

We will get back to you as soon as we know when all the games will work properly.

For now we wish you a nice weekend and wish you good luck in your playing!
Linus
Viks Casino


I am in the UK, So that means they should be working for me



And finally they admit that MGS games won't load...

Thank you again for contacting us and giving us feedback regarding this.

After further investigation it seems that Microgaming games won't load, after contacting the right department we can tell you that there is an ongoing technical issue.

I apologize for that and if there was any inconvenience caused by that. Unfortunately they did not provided us with the time or date this will be solved.

Have a nice weekend.
Linus
Viks Casino


So, Goodbye VIKS Casino

 

[thebigs]

Reading through the t and c's the bonus wr of 30x deposit and bonus is not going to attract many players who like playing with a bonus.

I played a small sample of practice games and they seemed to spin quick and no hassle.

 

[brianmon]

Reading through the t and c's the bonus wr of 30x deposit and bonus is not going to attract many players who like playing with a bonus.

I played a small sample of practice games and they seemed to spin quick and no hassle.

Yeah, the practice games work fine. It's only when you've deposited and are playing with real cash, that none of the MGS games will load.

 

[moee100]

good casino but microgaming not working

Yeah, the practice games work fine. It's only when you've deposited and are playing with real cash, that none of the MGS games will load.

Yes i had the same problem, the games worked fine in free play but not in money play? I asked chat and they were good but they said its was working from there side.Now
i have seen other members with the same problem I will talk to chat again next time i play there.On a happy note I made a deposit of 9gdp and 100% match and managed to
withdraw 90 pounds!it would of been more if micro gaming was working.Made the withdraw on sat and got the money with neteller this morning Monday with no i.d needed
which was nice so all in all not a bad casino just sort out the games!

 

[Jono777]

Does anyone know if the MGS slots are working at Viks now please?

Registered and loaded IR no problems but could not check if it will allow wagers.

Don't really want to make my first deposit if I am stuck with no MGS, you know my passion for Immortal Romance

 

[bluebirdy]

Does anyone know if the MGS slots are working at Viks now please?

Registered and loaded IR no problems but could not check if it will allow wagers.

Don't really want to make my first deposit if I am stuck with no MGS, you know my passion for Immortal Romance

i was playing on them last night all worked fine for about 4 hrs then a few disconnects cleared cache all fine again

 

[fun4all]

I was gonna sign up but they have that annoying thing in the terms and conditions which is not clear. From Outdated URL (Invalid)

Maximum bet when a bonus is pending, or actively being turned over is €5

Now I am in the UK and will be playing in GBP. Does that mean my max bet is £5 (which is significantly more than 5 euros a go)? Or does it mean I have to personally convert at the days exchange rate to find out what the max bet is?

They should clarify this, who knows what they actually mean.

 

[Jono777]

I spoke with their support on Monday gone, just before I made my first deposit and took the welcome offer.

They said it was a max bet of £5GBP (which doesn't affect me personally as I rarely go over a quid lol)

Maybe the answer we're after but maybe also worth getting it 'in writing' ?

Side note with regards to other posts in this thread, not one disconnection or lag during roughly a 1.5 hour session, not to mention not one bonus round anywhere to be found, another one for the 'Unlucky List'

 

[Harry_BKK]

Checked out their site but won't register until they offer AUD.

However, on their withdrawal page:

No fee applies for the first withdrawal per month.

Any further withdrawal will cost 2%, min. 1EUR and max. 10EUR, no matter which method you are using!!!

If you are planning to become a low rolling regular, like the most of us are, then those fees will hurt you badly if you do 1-2 withdrawals per week, unless you make sure you withdraw a few EUR on top to cover for the fee.

Further, in their T&C's:

6. Before the bonus money is converted into money that can be withdrawn, the bonus money and deposit money must be turned over 30 times in the Casino (minimum wagering requirements) before the player can request a withdrawal from their VIKS.com account; unless otherwise stated on the specific promotional details or rules.

- 100% bonus - WR = 60xB
- 50% bonus - WR = 90xB
- WR has to be completed, no withdrawal possible if bonus money is not touched (aka Bet-AT)

Thanks, but no, thanks

We heavily criticized Energy for their 10EUR withdrawal fee whereas they actually offer 1 free WD/week and for the high 90xB WR on their 50% re-load bonuses. Viks is topping that. Maybe they want players to have only 1 session / month, make a withdrawal and the say "tara" until next month then

 

[fun4all]

I spoke with their support on Monday gone, just before I made my first deposit and took the welcome offer.

They said it was a max bet of £5GBP (which doesn't affect me personally as I rarely go over a quid lol)

Maybe the answer we're after but maybe also worth getting it 'in writing' ?

Thanks Jon, that is indeed the answer we are after however as you already pointed out cannot trust it until they either update their t and c or a rep clarifys it in here.

Reason being for just now their t and c say max bet 5 euro and they can just void winnings and say MAX BET WAS 5 EURO if you play £5 a spin as things stand. Gotta look after yourself and I am not putting myself at risk like that.

 

[electronictonic]

Deposited here, made the wagering and withdrew about 6pm last night, got the money into skrill about 1pm today, no hassles so far.

 

[dunover]

As Harry says, the W/D fees are batshit stupid, effectively taking 2% off of your RTP up to 500 euros if you win.

I like your video Bryan with all the EM casino logos. Now correct me if I've got this wrong, but promoting an accelerated BBF by this casino is a bit ironic considering A) you are doing in your video what every EM site should be doing themselves (open and adequate warning to prevent the EM SE scam) and B) if these are 'good guys' (words seldom seen with EM in the same sentence) have you encouraged them to take a lead and be the first EM site to wipe this SE scam out by putting in both their general and bonus terms a FULL and easily-accessible disclosure of which casinos will affect any winning player?

That means not a vague link to some GC by the way.

I can foresee this becoming another bitchfest when, inevitably, players arrive at the forum having been screwed over by yet another EM SE scam. Hell we're even seeing it at GUTS licenses now!

Is there no way CM can use any influence over 'accredited' casinos running the SE scam and INSIST before any accreditation that they exercise proper diligence and cross-reference sign-ups, as most other accredited sites do?

I just want to see the end of this palaver, as I'm sure all the players do. It'll be a long time coming from the flaccid and reactionary UKGC, so can CM maybe point a nice shiny jackboot toward their asses?

 

[The Blue Anchor]

just noted this thread. I didn't realise they were an EM casino where I am excluded. They let me sign up (using my usual details), deposit several times - talk to them on chat etc. No doubt if I had won, they would have blocked and not paid up. EM really need to do better on this.

 

[LinosVIKS]

VIKS.com answer.

next email, Everything's fine at their end.... So it must be the fault of my cache and cookies

Thank you for the screenshot.

We all tested the game and it works fine here both logged in and logged out, I am sorry for the inconvenience this may have caused.

Have you cleared cache and cookies? It might not load also if you are streaming or downloading heavy files.

Pleas let us know if the issue is the same after these steps.

Thank you again for your time.

I wish you a nice weekend.
Linus
Viks Casino

And then suddenly there is a problem


We now have an answer about why the game is not loading.

Some Microgaming games are only supported in the UK and the game Immortal Romance are among these. We apologize for the inconvenience and this case have now
been escalated.

We will get back to you as soon as we know when all the games will work properly.

For now we wish you a nice weekend and wish you good luck in your playing!
Linus
Viks Casino


I am in the UK, So that means they should be working for me



And finally they admit that MGS games won't load...

Thank you again for contacting us and giving us feedback regarding this.

After further investigation it seems that Microgaming games won't load, after contacting the right department we can tell you that there is an ongoing technical issue.

I apologize for that and if there was any inconvenience caused by that. Unfortunately they did not provided us with the time or date this will be solved.

Have a nice weekend.
Linus
Viks Casino


So, Goodbye VIKS Casino

Hello!

My name is Linus and I work at VIKS.com

I am doing my first post here today, I will try to answer as many questions as possible and hopefully help you guys along with any problems, feedback, or issues you are experiencing.

Let's just jump right in to the game! So, the issue with MGS is unfortunately still not fixed, that is due to technical issues between the provider and our platform provider. We apologize for that.

At the time of the answer we only knew that the games was working in the UK, at a later stage our platform provider informed us that the problem will affect all countries.

We are currently looking in to it and hopefully will be back on track soon.

I really appreciate every type of feedback since the main goal is to get better and most important listen and understand you as a customer.

We at VIKS.com want to apologize for any inconvenience this may have caused and wish you a happy St.Patrick's day.

 

[brianmon]

At the time of the answer we only knew that the games was working in the UK, at a later stage our platform provider informed us that the problem will affect all countries.

We are currently looking in to it and hopefully will be back on track soon.


We at VIKS.com want to apologize for any inconvenience this may have caused and wish you a happy St.Patrick's day.

It's not an 'inconvenience'.

It's misrepresentation, when the games are displayed on the site, but aren't available to play and there's no warning that they aren't available.

Surely this problem would have been identified before the site was launched?

So, a month later, and they're still not working, are all the MGS games still displayed on the site, with no warning that they're unavailable ?

I made a deposit in order to play MGS games. So I for one feel cheated

 

[Jono777]

@LinosVIKS

You need to private message Brian (Casinomeister) and get your account set to casino rep status before answering any further queries please. Its one of the golden rules!

Side note, only one deposit from me but I was able to play MGS games!

 

[LinosVIKS]

Thanks!

Hello jonmincher!

Thank you for the feedback, it is now done. I have contact Casinomeister about getting the rep status. I am new here so any comments like this are much appreciated .

Regarding the MGS games it works but it might be unstable from time to time, hence we are working on making it stable and reliable again. I am happy that you where able to play though.

Have a good day!

@LinosVIKS

You need to private message Brian (Casinomeister) and get your account set to casino rep status before answering any further queries please. Its one of the golden rules!

Side note, only one deposit from me but I was able to play MGS games!

 

[LinosVIKS]

It's not an 'inconvenience'.

I made a deposit in order to play MGS games. So I for one feel cheated

Hello brianmon,

You are correct, we are understanding that it should be a warning or a note about that and we are very very sorry to hear that you are feeling cheated.

I am going to look in to that and see if we can do something as a note or a warning about it not working correctly so we will avoid further confusion.

We are trying our best to solve it at the moment.

We understand the importance of making everything as clear as possible and we also take this cases very serious.

I wish you a lovely day!

 

[LinosVIKS]

next email, Everything's fine at their end.... So it must be the fault of my cache and cookies



After further investigation it seems that Microgaming games won't load, after contacting the right department we can tell you that there is an ongoing technical issue.

I apologize for that and if there was any inconvenience caused by that. Unfortunately they did not provided us with the time or date this will be solved.

Have a nice weekend.
Linus
Viks Casino[/I]


So, Goodbye VIKS Casino

Hello Brianmon,

Thank you for bringing this up,

I apologize for the late reply, I signed up couple of days ago .

We have installed Microgaming games successfully, also for the UK players, in January, when they deployed a new set up especially for the UK players the setup had some glitches.

Most of the time the games work smoothly. Unfortunately there is still a glitch on the Microgaming site, especially for the UK set up, which causes some issues in loading the games. This glitch shows up for a short term and is ongoing fixed on the Microgaming site.
Most of our UK players enjoy the Microgaming games. I hope you give our casino another try.

We would love to see you on our casino again and we hope that we don't burned all the bridges.

Promise, we will treat you well

I wish you a lovely evening.

 

[hausse222]

I was inclined to register, but the (honest) chat representant confirmes that you have to give you mobile number. That is not acceptable for me. I see no reason why a landline number is not enough. Only my relatives and friends know my mobile number and i will not change this.

 

[LinosVIKS]

VIKS.com answer.

I was inclined to register, but the (honest) chat representant confirmes that you have to give you mobile number. That is not acceptable for me. I see no reason why a landline number is not enough. Only my relatives and friends know my mobile number and i will not change this.

Hello and thank you for your reply.

That is true we decided to have mobile verification and not landline since more and more people use mobile only, we are looking in to that and we might do some changes to fit everyone.
We also use mobile number for verification reasons and also advertising since you can receive our latest updates and promotions.

Thank you for your reply and once again thank you for your feedback, it makes us aware of things people are interested in.

Have a good day!

 

[RichyJ75]

Played here last night and was lucky enough to register my first withdrawal. Just curious, how long does it remain as 'pending'? Ended up rolling it back a couple of times and thankfully increased my withdrawal (doesn't happen that often!), but still pending this afternoon. My first withdrawal and as far as I can make out from your T&C's, account verification doesn't happen until EUR2000 has been deposited/withdrawn.

PS, IR wasn't playing very nice, but Playboy was feeling very generous!!!

 

[RichyJ75]

pm now received from LinosViks.com and all is good/informative. Thank you for the very quick response!!

 

[RichyJ75]

Oh bugger, I have just read the whole of this thread. I had no idea that Everymatrix was linked in to Viks.com as from the website I could initially only see it being operated by Cyberplay, but upon closer inspection, in fact very close as I could barely see the small print on bottom of the page, I can now see Everymatrix on bottom of Viks.com.

Reason for now reading the whole of this thread (I only read first part and thought I would try Viks.com) is I received an e-mail from Everymatrix saying my deposit and winnings will be forfeited. I closed an account at another Everymatrix casino some time back for whatever reason.

So, sorry for asking, but I presume my £500 winnings will now be forfeited, taken, swiped, etc?!?!?! I am pretty sure you can't hold on to my £235 odd in deposits though?

Please confirm.

Apologies, but I had no idea Everymatrix was involved as only thought it was Cyberplay and Viks.com being the operators. Nothing flagged up upon deposits, etc.


Ta.

 

[me_and_ed]

Oh bugger, I have just read the whole of this thread. I had no idea that Everymatrix was linked in to Viks.com as from the website I could initially only see it being operated by Cyberplay, but upon closer inspection, in fact very close as I could barely see the small print on bottom of the page, I can now see Everymatrix on bottom of Viks.com.

Reason for now reading the whole of this thread (I only read first part and thought I would try Viks.com) is I received an e-mail from Everymatrix saying my deposit and winnings will be forfeited. I closed an account at another Everymatrix casino some time back for whatever reason.

So, sorry for asking, but I presume my £500 winnings will now be forfeited, taken, swiped, etc?!?!?! I am pretty sure you can't hold on to my £235 odd in deposits though?

Please confirm.

Apologies, but I had no idea Everymatrix was involved as only thought it was Cyberplay and Viks.com being the operators. Nothing flagged up upon deposits, etc.


Ta.

What an exceptionally shitty clause, I closed all my EM accounts for this very reason, I take cool offs all the time, cant be guaranteed they will use that against me in the future.

 

[RichyJ75]

What an exceptionally shitty clause, I closed all my EM accounts for this very reason, I take cool offs all the time, cant be guaranteed they will use that against me in the future.

Well, the clause is there to help SE players with a gambling issue so I can't grumble at that, but as with many other grumbles about EM is that the casino sites allow you to open up an account, make several deposits and then upon submitting a withdrawal request, they think they can simply find a SE at one of their other casinos and use that as an excuse to forfeit winnings and keep deposits. Hardly helping anyone apart from themselves in lining their pocket!

Ok, my fault for not seeing 'Everymatrix' in little print on the site and playing there in all honesty thinking it was Cyberplay/Viks.com. If I lost, fair enough I accept that, but I won and still end up losing! Cheeses me off that it wasn't spotted when account opened or at least upon my first deposit, only noticed when they need to pay out.

Shame really as Viks.com appears a good site and had good response in playing with no lags, etc.

 

[Harry_BKK]

Well, the clause is there to help SE players with a gambling issue so I can't grumble at that, but as with many other grumbles about EM is that the casino sites allow you to open up an account, make several deposits and then upon submitting a withdrawal request, they think they can simply find a SE at one of their other casinos and use that as an excuse to forfeit winnings and keep deposits. Hardly helping anyone apart from themselves in lining their pocket!

Ok, my fault for not seeing 'Everymatrix' in little print on the site and playing there in all honesty thinking it was Cyberplay/Viks.com. If I lost, fair enough I accept that, but I won and still end up losing! Cheeses me off that it wasn't spotted when account opened or at least upon my first deposit, only noticed when they need to pay out.

Shame really as Viks.com appears a good site and had good response in playing with no lags, etc.

TBH, i had trouble finding and then reading the part about Everymatrix. You could think that was done on purpose.

 

[RichyJ75]

TBH, i had trouble finding and then reading the part about Everymatrix. You could think that was done on purpose.

Shame, but alas it is there. Bit like that ugly friend you have in photos - they need to be there but you do your best to hide them off to the side so they don't get seen!

Yep, tiny little print at very bottom of page, but it is there much to my disappointment!

 

[brianmon]

It's not as though there isn't any room to display the EVeryMatrix logo, like the other sites do.

 

[me_and_ed]

Well, the clause is there to help SE players with a gambling issue so I can't grumble at that, but as with many other grumbles about EM is that the casino sites allow you to open up an account, make several deposits and then upon submitting a withdrawal request, they think they can simply find a SE at one of their other casinos and use that as an excuse to forfeit winnings and keep deposits. Hardly helping anyone apart from themselves in lining their pocket!

Ok, my fault for not seeing 'Everymatrix' in little print on the site and playing there in all honesty thinking it was Cyberplay/Viks.com. If I lost, fair enough I accept that, but I won and still end up losing! Cheeses me off that it wasn't spotted when account opened or at least upon my first deposit, only noticed when they need to pay out.

Shame really as Viks.com appears a good site and had good response in playing with no lags, etc.

I somewhat disagree, however there are players that simply do not have "luck" at one site and some at others, there is a difference between "cooling off" and self exclusion, a choice at some casino's, if you self excluded because there is a problem then yes, if you are pissed due to your luck then no, I disagree, EM is a large operator (please correct me if wrong but they don't provide an option) there should be a choice.

 

[LinosVIKS]

VIKS.com

Hello people.

Thank you for bringing up more to the table, once again I would like to mention that the goal here
is to make it as fair and as clear to everyone.

Firstly, I can rest assure that we do not want to hide anything by putting small letters, obviously, though I found it very interesting the print screen with the bigger banner
its a solid way to show that someone is operating under EM . I will forward it directly to the correct department.

Also, the instructional video here on Casinomeister except of doing a very good job presenting the product, mentioned that VIKS is operating under EM.

We understand that it is very important to take care of each and every case, we want to focus on the big image so the feedback you guys are providing
is very very important. We would like to hear more of you, directly, so do not hesitate to contact our support at VIKS, we will do our best to help you
if you have further questions or feedback.

Have a blast everyone!

 

[The Blue Anchor]

Hello people.



We understand that it is very important to take care of each and every case, we want to focus on the big image so the feedback you guys are providing
is very very important. We would like to hear more of you, directly, so do not hesitate to contact our support at VIKS, we will do our best to help you
if you have further questions or feedback.

Sorry, but this is such a hollow message. Both in my dealings with Linos and Viks they have been anything but supportive. All I got was 'if you don't like it, complain to e-cogra'.

I repeat- if you have any doubt about having closed an a/c with an EM casino -do not go near this place. They will let you open an a/c and play (until such time as you win) - and then refuse to refund deposits. Even in the past where I've not had the results from a Casino complaint that I wanted, I've at least had feeling it's been properly looked into - something I did not get from Viks or Linos.

 

[LinosVIKS]

Sorry, but this is such a hollow message. Both in my dealings with Linos and Viks they have been anything but supportive. All I got was 'if you don't like it, complain to e-cogra'.

Dear The Blue Anchor,

Thank you for your feedback.

We are sorry to hear that you feel this way. We have tried to clarify the situation with responsible gaming linked with other EM casinos as best as we could, I can also assure you that
we did our utmost when we investigated your case. We are following regulation requirements an accounts that are registered on other EM casinos are blocked within 24 hours. Also the reason why we advised that you may contact e-cogra is for further confirmation of this.

Once again we are sorry you have experienced this and we can assure you that we are still here to assist you with any further queries or concerns that you may have.

 

[MrSilver]

Randomly got this promo from Viks today and decided to try them out......after doing my own investigation, end up on this thread and another one about EM
geezzz....i can't believe how many SE complaint we're having on these forums....Generally, i do not take any sides, But this time.....i'll side with Viks.



Seriously this baffle me after reading 2-3 complaints of Experienced/Old users of this forum who complaint they didn't know Viks was Operating under EveryMatrix.....when clearly Bryan "Casinomeister" state it, and warm us about EM at the beginning of the short, but useful YouTube Video he personally made.....i'm speechless, Honestly.

Also, the instructional video here on Casinomeister except of doing a very good job presenting the product, mentioned that VIKS is operating under EM

About the EveryMatrix saga SE Drama....again, how hard is it to click *Search* on CM forum or Google....or perhaps simply Email/Contact Live customers services Before joining any Casino! .....this way, you'll know right away if you're SE with them or ask any questions you may have! ........anyways, overall i do agree SE members should be refunded, But Only the first deposit......you won't get any of your winning Paid with me. (mistake or not....you've got no excuse for doing lil research first)





For example, today after reading numerous of great reviews....searching Google ects, i've decided to Join Rizk casino.....Despite been a trusted Name, my first step was to read the Terms and Conditions and Email my KYC Documents, this way, in the event my IDs doesn't get approved for any possible reason, np....i'll just close my account right away! (Obviously, if i'm SE....they'll detect it and won't let me deposit for my own Protection)

Therefore, no time wasted.....if problem arise, won't have to complaint i've deposited large sums of money and can't withdraw due to fail ID, Documents, SE or any reason/delay excuses whatsoever.



Anyways, to stay on Topic with Viks, i'll agree some terms are not that Great....But, i'll report further more later once i've registered/tested the games and withdraw some money

 

[theapple]

Sorry, but this is such a hollow message. Both in my dealings with Linos and Viks they have been anything but supportive. All I got was 'if you don't like it, complain to e-cogra'.

Dear The Blue Anchor,

Thank you for your feedback.

We are sorry to hear that you feel this way. We have tried to clarify the situation with responsible gaming linked with other EM casinos as best as we could, I can also assure you that
we did our utmost when we investigated your case. We are following regulation requirements an accounts that are registered on other EM casinos are blocked within 24 hours. Also the reason why we advised that you may contact e-cogra is for further confirmation of this.

Once again we are sorry you have experienced this and we can assure you that we are still here to assist you with any further queries or concerns that you may have.

so if i got it right, its all done to protect players who have excluded themselves because they might have gambling problems. And in such a spirit, you cant refund their deposits or process their winnings?

I think it all makes sense now and its obviously done with a sole purpose of protecting players and nothing else is behind this move.

Not talking about you guys in general, just that Everymatrix or however is it named crap they keep on pulling.

In a sense, even if you are self excluded from xx casino in their network, you are allowed to play as long as you are losing money. How on earth could anyone defend such a cheap tactic is beyond me though (talking about players here not casinos).

i have never SE myself from a single casiono but i could totally see why would one do such a thing if he/she has exceptionally bad luck at some casino, even if its the best casino ever. I know its all random and all that, but there are casinos where i have 70% or so RTP over the course of my first 10 deposits. I dont have any problems with it though, and i just wont play there anymore unless i get an exceptionally good offer to come back but even if you do self exclude yourself from such a casino, it shouldnt warrant SE from all casinos out there, that just doesnt make any sense imo.

Yeah i do know its their Terms and whatnot but it doesnt mean i have to find their terms fair or even logical. For all we know some casinos might add a term how you need to deliver your ID docs upon verification, riding a white donkey or else... it would still (possibly?) be a valid term, just not a very logical one.

 

[bowki]

Made my first withdrawal at Viks and just to let you know, they do have a reverse time! Im waiting for ~22 hours and it is still reversible. Went to chat and they said thats normal and i should wait 24 hours.

 

[LinosVIKS]

Made my first withdrawal at Viks and just to let you know, they do have a reverse time! Im waiting for ~22 hours and it is still reversible. Went to chat and they said thats normal and i should wait 24 hours.

Hello,

Thank you for sharing your experience you had with us.

We always think that players should have the option to decide exactly how they want to manage their own funds. Therefore do we have the option reverse option, yes all of the transactions are
handled as soon as possible and we work hard to do so. It's as always a 24 hours process period that are applied regardless of the payment method.

I am pretty sure your transaction will be handled as soon as possible.

We would also like to thank you for playing with us and also sharing your Feedback

Have a lovely day!

 

[bowki]

Hi Linos,

if thats how you handle the payouts thats your decision and totally fine but players should be aware of that.

I only came here to inform others because in Bryans review it says "- no reverse time". For me this is a very important point so i thought others should know.

 

[colinsunderland]

We always think that players should have the option to decide exactly how they want to manage their own funds. Therefore do we have the option reverse option,

I decide how to handle my funds. I look at my balance and think shall I withdraw or not. If I do then that is me deciding to manage my funds by taking it out. Being told I have to wait 24 hours before it is sent to me is you managing my funds, not me I'm afraid.
As an example, if I withdraw £500 to skrill from some casinos it is in my skrill account in under an hour, I can then decide to redeposit say £50, and spend the other £450 on anything I like. How is you not giving me my money for 24 hours allowing me to do that?

If you have a pending period that is fine, as long as you are upfront about it and I don't have a problem with it, but I won't play there, please don't make out you do it as a favour to players though, it isn't, its there so you can hope they reverse and lose it.

 

[bowki]

I got paid within 2 hours after the 24hours pending.

 

[LinosVIKS]

I got paid within 2 hours after the 24hours pending.

Hello

Thank you again for you comment.


Cheers! We took notes from your previous comments and I will let my team know about your feedback and how we can state it more clearly for avoiding confusion in the future.

Of course it is very important and that's why we also take comments like this seriously, it benefits everyone in the long run and make everyone happy and jolly... Like it should be

Have a good day!

 

[LinosVIKS]

I decide how to handle my funds. I look at my balance and think shall I withdraw or not. If I do then that is me deciding to manage my funds by taking it out. Being told I have to wait 24 hours before it is sent to me is you managing my funds, not me I'm afraid.
As an example, if I withdraw £500 to skrill from some casinos it is in my skrill account in under an hour, I can then decide to redeposit say £50, and spend the other £450 on anything I like. How is you not giving me my money for 24 hours allowing me to do that?

If you have a pending period that is fine, as long as you are upfront about it and I don't have a problem with it, but I won't play there, please don't make out you do it as a favour to players though, it isn't, its there so you can hope they reverse and lose it.

Hello,

Thank you first of all for dropping a comment.

I depends on how you look at it, for example, if we don't let you reverse a withdrawal it's like that we are deciding over your funds. We like to give the option.

Another example is: You withdraw 500 but you would like to play 50, you reverse the withdrawal, you do a new withdrawal again 450 in this case, play your 50 like normal and all good all square.

Ill talk to my team about stating it more upfront and see what we can do about it.

Of course it's not about us hoping you will reverse it and lose it. If that was the case why deposit in the first place? Also people can reverse it and win. It all comes down to choosing what you as a player want to do with your money. We don't want to restrict that and want to have it as an option, and that's exactly the reason we have it there.

Thank you once again for commenting.

We wish you a lovely day!

 

[Tirilej]

Hello,

Thank you first of all for dropping a comment.

I depends on how you look at it, for example, if we don't let you reverse a withdrawal it's like that we are deciding over your funds. We like to give the option.

Another example is: You withdraw 500 but you would like to play 50, you reverse the withdrawal, you do a new withdrawal again 450 in this case, play your 50 like normal and all good all square.

Ill talk to my team about stating it more upfront and see what we can do about it.

Of course it's not about us hoping you will reverse it and lose it. If that was the case why deposit in the first place? Also people can reverse it and win. It all comes down to choosing what you as a player want to do with your money. We don't want to restrict that and want to have it as an option, and that's exactly the reason we have it there.

Thank you once again for commenting.

We wish you a lovely day!

I didn't really followed you there. Do you have a pending period of 24hours always before you pay anyone?
No flushing allowed so it's always reversible until processed?

I checked your payments and it said Payout time Direct on all webwallets. If that's not the case then it's there you need to change it to 24 hours pending period, or if you don't have that then state how long it normally takes. Directly do mean Directly and nothing else.