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Resolved Videoslots: Won over €1000 then banned!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Maestro9, Mar 15, 2019.

    Mar 15, 2019
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    A blonde moment? :p
     
    Supababe likes this.
  2. Mar 15, 2019
  3. Supababe

    Supababe Opinions Meister! CAG MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    In my defence, it’s not apparent on mobile without expanding the menu x

    Videoslots: Won over €1000 then banned!: 5FDAE201-A47A-424D-8BB7-BB1D3FDC4C97.png,Mar 15, 2019
     
    Casinomeister and NeverLucky like this.
  4. Mar 15, 2019
  5. Supababe

    Supababe Opinions Meister! CAG MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    Wow what an expensive bug that could have been for you. Well found!
     
  6. Mar 15, 2019
  7. Maestro9

    Maestro9 Newbie member

    Location:
    Germany
    Thank you very much for being transparent and communicative :thumbsup:
    I am looking forward for further information.
     
  8. Mar 15, 2019
  9. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Maestro9, I would strongly suggest you exercise some patience here. I can only imagine how you feel, but we are coming into a weekend, and it seems like a large issue.

    I also think that the PAB service here (Player Arbitration Terms) Player Arbitration Policies and Procedures would be a better path than MGA. MGA is not noted for being swift dealing with complaints. Hope you won't need it, but go read the link, and make sure you understand it.
     
    sueyh, Mouche12, Maestro9 and 2 others like this.
  10. Mar 15, 2019
  11. Maestro9

    Maestro9 Newbie member

    Location:
    Germany
    Thank you for your advise! I will be more patient now since I know what is going on
     
    Supababe and Jasminebed like this.
  12. Mar 15, 2019
  13. Reelsoffun

    Reelsoffun When it comes to gambling, timing is everything.

    Location:
    UK

    I hope you spend as much time trying to find the bug that made my 200 spin reward disappear that's still not resolved after a week! :( even tho I showed you a screenie..... I have always loved VS but lately i'm losing a little confidence :(
     
    Guntis and Mouche12 like this.
  14. Mar 15, 2019
  15. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    I wondered why I kept seeing the same names in the level 5 sngs with 605 euro entry...
    I bet they got greedy as always and generated tons of free tickets rather than just 1 or 2 which might have gone under the radar :p
    I guess this explains why my massive £25 withdrawal is taking ages today lol
     
    Supababe likes this.
  16. Mar 15, 2019
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I suppose it's like the old story of the queue at the cash ATM when somebody realizes the hopper for the £10 notes has been filled with £20's.
    So an orderly line forms to withdraw £10 a time, getting double.
    Some stand back and shake their heads and don't get involved. The rest stand there, grinning stupidly as they 'double their money' with greed obscuring common sense that would tell them it will be audited, filmed and the relevant accounts debited the right amount later - before they get their account closed and booted as a customer. :laugh::laugh::laugh::laugh:
     
    Guntis, osulle, Supababe and 2 others like this.
  18. Mar 15, 2019
  19. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I went one better, the £20 hopper had been filled with £10's so I was able to withdraw my wages in twice the speed with half the amount to worry about where to spend it :D
     
  20. Mar 15, 2019
  21. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Gemix Queen
    Location:
    Ontario Canada
  22. Mar 15, 2019
  23. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    X
    do i win? :D
     
    CC07 likes this.
  24. Mar 15, 2019
  25. PMKFRUITPRO

    PMKFRUITPRO Experienced Member

    Location:
    England
    D




    Oh there it is!!
     
    adamtheaddict and dionysus like this.
  26. Mar 15, 2019
  27. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Need to ask Bebo.

    Y:p
     
    dionysus likes this.
  28. Mar 15, 2019
  29. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Gemix Queen
    Location:
    Ontario Canada
    :laugh::laugh: What the heck? I must have started to write something, and then changed my mind and hit enter by mistake. I bought a new keyboard and it's so small compared to my old one, and hitting keys by mistake. Gottcha thinking though! :p
     
  30. Mar 16, 2019
  31. Maestro9

    Maestro9 Newbie member

    Location:
    Germany
    Update:

    So after contacting Videoslots directly via mail, I received an reply last night. It contains no new information, which I have not already got via live chat:
    --------------
    Hope this email finds you well.

    With regrets I am the person at Videoslots to inform you that a business decision has been made to permanently block your Videoslots.com account. Under no circumstances are we able to help you with a reactivation of your account in the future. Since all accounts are personal, you will not be able to register any new accounts either.

    "1.3 A person registering at Videoslots accepts and acknowledges:
    all definitions and stipulations in these Terms and Conditions"

    "1.4 Videoslots reserves the right, at its own discretion, to:
    decline a person to open a Videoslots account and/or to close an existing account decline to accept no deposits without any explanation, provided that any wagers and winnings already made will be honoured by the Company as long as these were not acquired by fraud or other illegal or illicit means;
    suspend and/or cancel the person from promotional activities, competitions or other services, whenever"

    We wish you all the best.
    -------------
    To me it looks like a standarized email which is sent to people which account they want to be closed without a reason.

    I have done nothing wrong, so I do not accept this treatment. I thought Videoslots are a trustworthy casino, but apparently if you win a lot they kick you out.

    Now I need your help from this forum! What legal ways are there to get justice?

    Keep in mind that I still had my own money left on the account which did not pay me back.
     
  32. Mar 16, 2019
  33. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Gemix Queen
    Location:
    Ontario Canada
    Wow! May I suggest that you do a PAB. Once you start it, you can not discuss anything out in chat at all. If you have any questions, Maxx will be the one to help......Player Arbitration Policies and Procedures
     
    Jasminebed likes this.
  34. Mar 16, 2019
  35. homerbert

    homerbert Accredited Casino Representative

    Occupation:
    Destroying worlds
    Location:
    NoWhere
    Hey!

    You can PAB:
    Submit Your Online Casino Complaint - Casinomeister - be sure to read rules

    Or you can contact MGA:
    You must register/login in order to see the link.

    Hope this helps, but personally I have serious doubts you will get anything, since it seems VS have solid ground and proofs with such decision.

    BR,

    V.
     
    bebo67 likes this.
  36. Mar 16, 2019
  37. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Well from what i read you used a bug to get you entries into those tournaments so they banned you.

    Anyway you now want justice. Fair enough but there is noone that can get your account reopened and nowhere to complain about that as they can close accounts if they want and sod all can be done about it.

    As for money in your account. If it was legitimately yours then you should have had it returned. You can file a PAB here and Max will go through it with VS and if it is your money no doubt you will get it back.
     
    Jasminebed and SpinUk like this.
  38. Mar 16, 2019
  39. Supababe

    Supababe Opinions Meister! CAG MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK

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