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Resolved Videoslots: Won over €1000 then banned!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Maestro9, Mar 15, 2019.

    Mar 15, 2019
  1. Maestro9

    Maestro9 Newbie member

    Location:
    Germany
    Dear Online Gambling Community,

    I need your help! Yesterday I started to play my Battle of Slots Final at Videoslots "Round 5 - Jackpot Chase". The prize pool was 5500€, distributed in:

    1. 50% (2750€)
    2. 25 % (1375€)
    3. 15% (825€)
    4. 10% (550€)

    Everything went well and I was at first place still having some spins and time left. The other players at this point have used all of their spins already, expect one (But this guy only had a couple of them left and was far off). So even if in the unlucky event the guy would pass me, I would still get 1375€ (2nd Place).

    But just half an hour before the end of the battle, I was not able to finish my last 32 Spins. I went straight for the support, asking what is going on. They told me that they will sort it out and an admin will contact me.

    When I woke up this morning I tried to login to check the current situation.
    I got banned WITHOUT ANY REASON.

    Again I tried to contact the live support via chat and telefon both in German and English but they could not help be, apart from that I have to write an email (which I did)

    In addition I still had money left on my account which I cannot access now...

    Long story short: I won almost 3000€ and was banned without seeing an single cent.

    Now I need you help guys! Is there anyone of you who had a similiar experience or knows Videoslots?

    Yours sincerly
    Chris
     
  2. Mar 15, 2019
  3. Supababe

    Supababe Opinions Meister! CAG MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    Hi Chris.
    @Team.Videoslots said that they had reached out to you on a different thread I think.
     
  4. Mar 15, 2019
  5. Maestro9

    Maestro9 Newbie member

    Location:
    Germany
    When did they told me about that? I just signed up for this website and did not post anything before hand :D
     
  6. Mar 15, 2019
  7. Supababe

    Supababe Opinions Meister! CAG MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    Is this you?
    Zockman?
    Videoslots presents Battle of Slots!

    A friendly word of advice though, I might consider changing the thread title (as it’s a strong word to use for one of our top casinos)
     
  8. Mar 15, 2019
  9. nikantw

    nikantw Ueber Meister CAG MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    I am not saying that this is the case here, but I was sure that VS would look for linked accounts between the winners of these type of battles.
    Could be just a procedure and once you get cleared you would be fine.
     
    Supababe likes this.
  10. Mar 15, 2019
  11. steveh35

    steveh35 Ueber Meister

    Occupation:
    ..
    Location:
    doncaster
    He has used a question mark which makes the title fair? he isn't proclaiming it is fraud he is asking if it is and just because it is a "top casino" should make no difference if it is a top casino or a rogue to what the title is.
     
    Mouche12, LAR and klauskunterbunt like this.
  12. Mar 15, 2019
  13. Team.Videoslots

    Team.Videoslots Award Winning Casino rep

    Location:
    Malta
    Hello @Maestro9

    We will send you a PM to investigate this issue further.

    Br,
    Team Videoslots.
     
    Supababe likes this.
  14. Mar 15, 2019
  15. shadow123

    shadow123 Senior Member MM

    Occupation:
    programmer
    Location:
    midlands
    Thought the total prize pool was 2750 not 5500 unless this was special one
     
  16. Mar 15, 2019
  17. Maestro9

    Maestro9 Newbie member

    Location:
    Germany
    Okay, thank you.

    @all I will keep you guys updated.

    My replies still have to go through a review cause I am new :D
     
    Supababe likes this.
  18. Mar 15, 2019
  19. Maestro9

    Maestro9 Newbie member

    Location:
    Germany
    I have seen it aswell. They changed it over night. Now there are only 5 Players in the final lobby. Yesterday it was still 10
     
  20. Mar 15, 2019
  21. Supababe

    Supababe Opinions Meister! CAG MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    Gee sorry Cm policeman... for offering some friendly advice. Did you roll out of bed on the wrong side today or just generally in a contarary mood?

    My point was, if you want help from a casino then a word like that might not be A way to win them over.
     
    Last edited: Mar 15, 2019
    spoo42 likes this.
  22. Mar 15, 2019
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Well, I'm the one who let the title go thinking he was referring to himself, not the casino. lol.:p


    @Maestro9 please make sure you read the rules pertaining to posting complaints. Thank you.
     
    Supababe likes this.
  24. Mar 15, 2019
  25. Maestro9

    Maestro9 Newbie member

    Location:
    Germany
    So do I have to change the title? As soon as the problem is solved, I will change the title and in case delete this whole thread.
     
  26. Mar 15, 2019
  27. Supababe

    Supababe Opinions Meister! CAG MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    POSTERS: A Note About Thread Titles

    @Casinomeister
    I’ve been on the hunt for posting rules a few times on the new version of the forum and haven’t located it.

    Maybe I’m just being a dimbass but When you have a minute spare please could you pin it somewhere obvious for me?
    I found a link in Simmo’s post above but the link in this post doesn’t lead anywhere.
     
    PaaskeDenmark likes this.
  28. Mar 15, 2019
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Videoslots: Won over €1000 then banned!: rules.PNG,Mar 15, 2019

    As for the thread title, I have changed it and moved the thread to the complaints forum.

    @Maestro9
    Did you not read the rules pertaining to posting complaints? They were sent to you when you signed up. Please answer my question. Thanks!
     
    lockinlove, SpinUk and Supababe like this.
  30. Mar 15, 2019
  31. Maestro9

    Maestro9 Newbie member

    Location:
    Germany
    Yes I read them.
    I am sorry If I have unintentionally broke any rules
    From now on I will double check everything I will post :)
     
    Supababe likes this.
  32. Mar 15, 2019
  33. Team.Videoslots

    Team.Videoslots Award Winning Casino rep

    Location:
    Malta
    Dear Maestro9,

    Your account got blocked due to a bug in our system. Several users took advantage of a bug in our system which generated themself 200,000+ eur in battle tickets. Any winnings these players won with these tickets got confiscated. The bug that was explored was to have an active weekend booster multiplier and register and deregister from battles multiple time. Each time they did this they generated an extra battle ticket.
    All accounts exploring this bug excessively have been blocked and winnings generated from it confiscated.
    It might be that you have been caught up in this fraud by accident and we are reviewing all accounts that got blocked again to make sure this is not the case. Everything was done in a hurry from our side when we noticed the issue.

    We ask you to wait until you file a PAB or compliant to MGA so we have the time to review this again.
    You can expect an answer today or latest tomorrow.

    Best regards,

    Team Videoslots
     
  34. Mar 15, 2019
  35. CongoGB

    CongoGB Full Member

    Location:
    UK
    Well done for explaining the reasoning for this one! Hope you've managed to squash the bug now.
     
    Jono777 and NeverLucky like this.
  36. Mar 15, 2019
  37. NeverLucky

    NeverLucky is actually lucky sometimes

    Location:
    Germany
    Sounds like that was a sleepless night for some.. :eek2:
     
  38. Mar 15, 2019
  39. Supababe

    Supababe Opinions Meister! CAG MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    Nowhere really obvious then :rolleyes:
    I even used the search box + title only lol
     
    SlotGrinder likes this.

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