Videoslots - Newly Accredited

[refre]

Is there a chance of you getting Napoleon Rise of an Empire slot which is a Blueprint game? I think that CM members will love the game. It has the potential for massive payouts

That's a strange game. The wilds pay massively. 5000X bet for five of them and multiplier of up 16X with other symbols. They turn up in numbers every other spin though. It's not unusual to have them line up on the last 3 reels. No matching symbols and next spin you get wild stacks on first or second reel... It doesn't feel entirely random.

 

[geordiecolin]

That's a strange game. The wilds pay massively. 5000X bet for five of them and multiplier of up 16X with other symbols. They turn up in numbers every other spin though. It's not unusual to have them line up on the last 3 reels. No matching symbols and next spin you get wild stacks on first or second reel... It doesn't feel entirely random.

I'm about to give it a go

 

[slotmaster]

same about to try it out.

 

[slotmaster]

Hey if you like dead spins then this is your game, so far garbage.

 

[geordiecolin]

Hey if you like dead spins then this is your game, so far garbage.

Over £40 went through it in no time on minimal bets. I can't recall a game that gives more dead spins. However some folk may be prepared to let the game tick by while they are doing something else until the feature hits a la Dead or Alive because I can see some massive wins from this game

 

[Steviedoo]

Hey if you like dead spins then this is your game, so far garbage.

I suppose this is one of those games where 2 billion spins is required to reach the rtp.

Money gone just like that....no spin win bigger than 3x my bet which was 40 cents.

 

[slotmaster]

I suppose this is one of those games where 2 billion spins is required to reach the rtp.

Money gone just like that....no spin win bigger than 3x my bet which was 40 cents.

Yup that was the same as me, 1 .40 win all other's were no win spins.

 

[CongoGB]

Is there an issue with the Weekend Booster at the moment? Specifically the section that shows how much you've won on a daily/monthly basis. Mine now says 0.00 on everything (it's definitely not!).

Just me, or another one of those temporary "technical faults"?

 

[bebo67]

Your support could easily make a note on a player's account regarding a bonus, add a match reward or create a coupon code so that player's can accept a bonus.

Instead they insist on player's emailing loyalty and not getting a response back for days by which point they've lost the deposit anyway.

It's clearly by design, you've dismantled the VIP program so you can eek out every last cent and frankly it disgusts me.

I have to step in on this one. And you guys KNOW I don't go out of my way to be nice with them, but I will give credit when it's in order. And videoslots team should be stepping up on this and letting people know! The loyalty team is ran by ONE person. Jonathon......him and him alone. So please allow time for him to get to you. He has hundreds of e-mails daily. Again this should of been told to you!

 

[deepsky2]

Loyalty ran by one person seems like a joke. How is one person alone going to look after thousands of players and able to give personal attention to there value customers. And why is it called the Loyalty team? should be called the Loyalty person.
Videoslots being as big as they are clearly in my view are not giving their loyalty players the attention and loyalty that they deserve just another step back in my view.
We are just numbers to them not a person with a name.

 

[bebo67]

Loyalty ran by one person seems like a joke. How is one person alone going to look after thousands of players and able to give personal attention to there value customers. And why is it called the Loyalty team? should be called the Loyalty person.
Videoslots being as big as they are clearly in my view are not giving their loyalty players the attention and loyalty that they deserve just another step back in my view.
We are just numbers to them not a person with a name.

Sadly he is manning everything on his own, and has been for a few months. His partner left. I like him and feel terrible for him. They need to look after their employees IMO. Happy employees, make happy customers. Why have 6 people running out here, and only 1 running some where else, that clearly would need help. Am I missing something?

 

[Harry_BKK]

@Team.Videoslots

Videoslots Casino Race

TBH, until today I never paid much attention to the race, nor what place I am. I looked at it as a few extra bucks every Monday, nothing more, nothing less.

However, I had a closer look just now and it left me fuming, to put it mildly. You are currently awarding a share of the weekly pot to 11288 players, highest $500, lowest $2.40. This week I amassed some 115438 points, putting me in 42nd place. All good so far.

But looking at the prize money makes me cringe. Let's just keep the calculation simple at $0.20 / spin

- 42nd place - $42.40 prize money: I wagered $23,087.60 to accumulate 115,438 points
- 11,288th place - $2.40 prize money: The player wagered $18.80 to accumulate 94 points

Can you see what I mean? This screams of unfairness. I wagered 1,228x more than the player in last place, yet the prize money is only appr. 17x as much. At roughly 4% margin on the slots, VS made from my wagering $923 in revenue. The player in last place generated $0.77 in revenue for VS. I get some 40 bucks, he/she get's $2.40. So I am subsidizing the prize money for those where you actually make a loss.

Who at VS thought that a player doing 100 spins @ $0.20 is enough loyalty for a share of the weekly prize pool?

I would suggest that you re-evaluate your prize structure. Maybe cut 2,000 places from the bottom and start rewarding better those players who actually are bringing you revenues. The TOP100 should not receive less than $100 in prize money as that would fairly reflect their activity and contribution level to your casino revenues.

Looking forward to your reply. And please not the generic "We will forward it to the relevant department".

@Team.Videoslots

Good morning team VS,

I have given you about 1 month to post an answer relating to the concerns in the post above. Surely, enough time to be able to say "yes...." or "no...."

Would appreciate it if you could follow up with the responsible department whether any changes are planned.

Thanks!

 

[colinsunderland]

I have to step in on this one. And you guys KNOW I don't go out of my way to be nice with them, but I will give credit when it's in order. And videoslots team should be stepping up on this and letting people know! The loyalty team is ran by ONE person. Jonathon......him and him alone. So please allow time for him to get to you. He has hundreds of e-mails daily. Again this should of been told to you!

As much as I agree with you, staffing problems aren't the customer's problems. Since the start of the year there seems to have been a steady decline in support & loyalty rewards from Videoslots.

 

[Team.Videoslots]

Hello everyone,

@CongoGB I have sent a private message to request more information.

@deepsky2 @bebo67 @colinsunderland Thank you for your feedback, we are working to alleviate Jonathan and to increase the team to full size again, but it is something that takes a bit of time. Hopefully, this will be resolved in the near future.

@Harry_BKK I apologize for the long delay in getting back to you, there are no changes planned for the Weekend Booster currently. Your suggestions have not gone unheard and I hope that we can see some changes in the future, however.

Best regards,
Team Videoslots.

 

[TheresNoDInBonanza]

I have to step in on this one. And you guys KNOW I don't go out of my way to be nice with them, but I will give credit when it's in order. And videoslots team should be stepping up on this and letting people know! The loyalty team is ran by ONE person. Jonathon......him and him alone. So please allow time for him to get to you. He has hundreds of e-mails daily. Again this should of been told to you!

Yes I made it clear to Jonathan that my beef was not with him but with the management of VS for gutting the VIP department, leading to potential 100+ hour delays in responses.

 

[TheresNoDInBonanza]

Hopefully, this will be resolved in the near future.

This is what we're taught to say in CS to placate the customer when there's no plans or even intentions to actually resolve an issue.

 

[Team.Videoslots]

Hello Everyone,

This amazing Monday we are happy to release 2 new games. We got Kingdoms Edge from NextGen Gaming and Vampire the Masquerade Las Vegas from Foxium.

Kingdoms Edge (NextGen Gaming)
RTP: 96.5%
Min: €0.10
Max: €50
Paylines: 20

Vampire the Masquerade Las Vegas (Foxium)
RTP: 96.02%
Min: €0.20
Max: €4
Paylines: 20

Both games above have Trophies and Rewards added and are available for our UK players.

We wish you all the best of luck and enjoy!

Br,
Team Videoslots.

 

[Team.Videoslots]

Hello Guys,

Hopefully you are all having a lovely day. Today we will be offering one new release for you, which is Jaguar Moon from Greentube.

Jaguar Moon
RTP: 95.14%
Min: €0.25
Max: €50

The game has Trophies and Rewards added and will be available for UK.

Good luck to you all!

Br,
Team Videoslots.

 

[Jono777]

ooh, a new Novomatic slot, I shall go and throw a tenner at it right away!

 

[Team.Videoslots]

Hi you all,

We hope your day is going well. Today we have one new game for you guys, Sidewinder from Just for the Win.

Sidewinder
RTP: 96.02%
Min: €0.10
Max: €100
Paylines: 243 – 1125 ways to win

The game has rewards and trophies added and is available for our UK players.

We hope you all will enjoy the game and good luck!

Br,
Team Videoslots.

 

[Team.Videoslots]

Hello wonderful people,

Today we are releasing 3 fantastic new games. We've got Genie Jackpot Megaways from Blueprint, Street Magic from Play N Go and finally Da Vincis Treasures from iSoftbet.

Game: Genie Jackpot Megaways (Blueprint)
RTP: 96.52%
Min/Max: 0.10/10.00

Name: Street Magic (Play N Go)
RTP: 96.48%
Min/Max: 0.20/100.00

Name: Da Vincis Treasures (Pragmatic)
RTP: 96.53%
Min/Max: 0.25/5.00

All three games have trophies, rewards and will be available in the UK.

Good luck in all the games and have continued terrific Thursday.

Best regards,
Team Videoslots.

 

[Jono777]

Hi Team VS

Regarding the promotion from 13th to 18th sent out today.

100 FS on 4 different games over 4 day, £15 deposit to trigger the rewards...

If, say for example I deposit today and claim the 100 x Fire Joker spins, will another deposit tomorrow trigger the Hugo Goal Spins rewards or not as I claimed an offer today?

Thanks

Jon

 

[Team.Videoslots]

Hi Jono777,

Yes, you can take part in the promotion on all 4 days. Make a deposit each day to receive the free spins.

Best regards,
Team Videoslots.

 

[nikantw]

Hello wonderful people,

Today we are releasing 3 fantastic new games. We've got Genie Jackpot Megaways from Blueprint, Street Magic from Play N Go and finally Da Vincis Treasures from iSoftbet.

Game: Genie Jackpot Megaways (Blueprint)
RTP: 96.52%
Min/Max: 0.10/10.00

Name: Street Magic (Play N Go)
RTP: 96.48%
Min/Max: 0.20/100.00

Name: Da Vincis Treasures (Pragmatic)
RTP: 96.53%
Min/Max: 0.25/5.00

All three games have trophies, rewards and will be available in the UK.

Good luck in all the games and have continued terrific Thursday.

Best regards,
Team Videoslots.

Can't wait to play them all!!

 

[Jono777]

Can't wait to play them all!!

Me too mate.

Could do with a quick 5 scatters or wild line first though, today's micro deposit probs won't last 5 minutes on these bad boys

 

[slotmaster]

Can't wait to play them all!!

Plus 2! Will try and play tonight.

 

[Oscar Arnhem]

just deposit 15$ NO 100 freespins, i checked the promo now it says

We’re going on Sale! Get 100 Extra Spins Everyday


Looking for something more out of your deposits? Our Videoslots Sale brings you fantastic benefits when you make your first two deposits of €10 or more daily between the 13th and the 16th September.

During these four days, you will get Extra Spins on four different games from Play’n GO as follows:

Date
What you have to do
What you'll win
Game
Thursday 13th September

00.01 - 23.59 GMT

Your first two $ 10 deposits on this day will qualify

100 Extra Spins

Fire Joker (Play’n GO)

Friday 14th September

00.01 - 23.59 GMT

Your first two $ 10 deposits on this day will qualify

100 Extra Spins

Hugo Goal (Play’n GO)

Saturday 15th September

00.01 - 23.59 GMT

Your first two $ 10 deposits on this day will qualify

100 Extra Spins

Big Win Cat (Play’n GO)

Sunday 16th September

00.01 - 23.59 GMT

Your first two $ 10 deposits on this day will qualify

100 Extra Spins

Sea Hunter (Play’n GO)

 

[Jd666]

Played at VS today for the first time in about 6 months.
Quicky hit a shitload of purples/wilds for 360x on Donuts.
Nice to see withdrawals are still quick, less than 20 minutes to get processed

 

[nikantw]

just deposit 15$ NO 100 freespins, i checked the promo now it says
......
Your first two $ 10 deposits on this day will qualify
....

Yes, it has been changed.

 

[Team.Videoslots]

Hi Oscar and everyone else as well,

Unfortunately due to a technical issue we had to update the promotion. Players will now need to make two deposits of €10 or more to be eligible. This goes for all the days of the promotion. You can read the updated terms and conditions for the promotion Old / Expired Link.

We apologise for any inconvenience caused by this change and wish you all the best of luck.

Best regards,
Team Videoslots.

 

[Supababe]

VS I love you....I love you lots! But you need to change the person who writes the promo newsfeed/email and subsequent terms and conditions.

They rarely make clear sense these days.

Eg.

• You can only benefit from one daily reward throughout the promotion period, and the extra spins will only be playable on the games indicated above.

Firstly, this clearly says ONE throughout the promo period, not one per day.

Secondly (this may just be on mobile safari), the ‘games indicated above’ are no longer listed anywhere on the page.

Also, do both deposits have to be made to activate? I.e. first deposit nothing, sen one deposit 100 spins.
What if the first deposit was £20? Would this automatically count?

What about those who just deposited £15 earlier today?
Is there a code to input (like he usual free spins offers)?

 

[spoo42]

I was just looking at the promo page and noticed the deposit amount had gone up as i could have swore it was originally £15.. then noticed it was now £20.

Anyhow, same questions as per Supababe above - is one £20 deposit enough to get the spins? or do you really need to do two lots of £10? etc

 

[Jono777]

Single £20 deposit won't work, has to be 2 x separate deposits of £10+ each

 

[Supababe]

Also beware of the ‘only one promo at a time’ clause.

Imagine if you had a ‘x2 race point booster for 100 spins’ active and deposited without realising...

 

[Team.Videoslots]

Hi Supababe & spoo42,

Thank you for the feedback regarding the wording of the promotions, we can always improve and we are always trying to do so and we will take this to heart and try to improve until next time. To clarify, you can receive the daily reward once each day so you can take part of the promotion during all four days.

It has to be two deposits of at least €10 each, no deposit code required and you will receive the spins upon the second deposit.

Best regards,
Team Videoslots.

 

[shadow123]

Hi Oscar and everyone else as well,

Unfortunately due to a technical issue we had to update the promotion. Players will now need to make two deposits of €10 or more to be eligible. This goes for all the days of the promotion. You can read the updated terms and conditions for the promotion Old / Expired Link.

We apologise for any inconvenience caused by this change and wish you all the best of luck.

Best regards,
Team Videoslots.

Sorry I would have expected better from VS,can only give them the benifit of the doubt and assume the promo was set up incorrectly and they couldnt change
it without screwing things up, If the change was just for financial reasons,its a pretty poor show

 

[TheresNoDInBonanza]

$4000+ of deposits = $4 cashback...

 

[Steviedoo]

$4000+ of deposits = $4 cashback...

I was just looking at my cash back. And it doesnt make sense.

 

[Team.Videoslots]

Hello Steviedoo and TheresNoDInBonanza,

I have sent a private message to you.

Best regards,
Team Videoslots.

 

[TheresNoDInBonanza]

I was just looking at my cash back. And it doesnt make sense.

What was yours?

 

[CasinoNinja]

TBH this 100 extra spins "seems" good, but when they are all at value of 0.05, you esentially get an extra fiver for a 20 deposit. It's something, but it's only 25% bonus and the slots are rather boring too.

 

[colinsunderland]

I always thought the cashback was 'roughly' 1% of your wagering, does anyone know what it actually is as mine is less than that by some way, as are others looking at the thread.

As for the promo, you cannot just change the promo part way through without informing the customer. I would have been extremely annoyed if I deposited this morning before I read the thread, and didn't get the spins. Yesterday's spins were 10p though, I had a feeling the Hugo ones would be 5p, which is why I came on before making the deposit.

 

[Team.Videoslots]

Hi colinsunderland,

The weekend booster is calculated on theoretical RTP minus operating costs the same way its always been calculated.

We apologize again for the problem with the promotion, due to a technical error we had to change it.

Best regards,
Team Videoslots.

 

[colinsunderland]

Hi colinsunderland,

The weekend booster is calculated on theoretical RTP minus operating costs the same way its always been calculated.

We apologize again for the problem with the promotion, due to a technical error we had to change it.

Best regards,
Team Videoslots.

Do you not think of emailing customers when you change a promo mid way through, you manage to email about anything else?
Can you give the exact calculation for the weekend booster please?

 

[nikantw]

I always thought the cashback was 'roughly' 1% of your wagering, does anyone know what it actually is as mine is less than that by some way, as are others looking at the thread.

As for the promo, you cannot just change the promo part way through without informing the customer. I would have been extremely annoyed if I deposited this morning before I read the thread, and didn't get the spins. Yesterday's spins were 10p though, I had a feeling the Hugo ones would be 5p, which is why I came on before making the deposit.

Depends on the games you play. For me it is 0.30% (97% 98% MG - Netent games mostly and a few 96% now and then). If you play jackpots it is 0%. With the new 95% - 94% games it can go very high.

 

[Team.Videoslots]

Hello again Colinsunderland.

You can read the full Terms and Conditions and the formula for how we count the weekend booster here:

You do not have permission to view link Log in or register now.

Best regards,
Team Videoslots.

 

[Team.Videoslots]

Hi there everyone,

We got two new games for you this festive Friday. We got Wolf on Win Street from Core Gaming and Cat Burglar from GamesLab.

Game: Wolf on Win Street (Core Gaming)
RTP: 96.58%
Min/Max: 0.20/100.00
Lines: 20

Game: Cat Burglar (GamesLab)
RTP: 96.57%
Min/Max: 0.25/100.00
Lines: 25

Both of the games have trophies added and will be available in the UK.

We wish you all good luck in the games and have a fantastic weekend.

Best regards,
Team Videoslots.

 

[Latina]

TBH this 100 extra spins "seems" good, but when they are all at value of 0.05, you esentially get an extra fiver for a 20 deposit. It's something, but it's only 25% bonus and the slots are rather boring too.

I am with you CasinoNinja! Today we have to make 2 deposits totaling $20 to get the 100 spins with a 0.05 bet when yesterday it was $15 with a 0.10 bet. Yesterday's game was much better too. Very disappointed.

 

[colinsunderland]

Hello again Colinsunderland.

You can read the full Terms and Conditions and the formula for how we count the weekend booster here:

You do not have permission to view link Log in or register now.

Best regards,
Team Videoslots.

Thanks, so do players who signed up through an affiliate link get paid more, as affiliates pay operational costs, so therefore the operational costs to those players will be lower than those who signed up directly, as affiliates are paying part of them?

 

[Team.Videoslots]

Hello again Colinsunderland,

I am not sure what operational costs you mean that affiliates are paying but regardless, the weekend booster is calculated the same for all our players.

Best regards,
Team Videoslots.