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Videoslots - Newly Accredited

Hi,

@geordiecolin I am sorry that the winnings haven't gone your way lately. I will reply to your PM and investigate what may have gone wrong with that bonus round.
@Steviedoo I will send you a PM to have a look at your WD and see why it took longer than usual.
@bebo67 I will talk to Playngo and see why the games are not loading for you.
@slotmaster RTG games are coming in August. :)
@halibaker I have replied to your PM and will get that sorted for you.

Br,
Team Videoslots
 
Click here for our Videoslots Review
Read more about Videoslots in our in-depth review
Good Morning Everyone,

We are happy to announce the winners for yesterdays Casinomeister Exclusive Screenshot Promotion on Sizzling Spins!

Nikantw – 175.05x
TheresNoDInBonanza – 163.90x
Bonanza Lover – 157.8x
Robby811 – 140x
Stokes – 82.3x

We will contact the winners via PM to collect the necessary information.

Best regards,
Team Videoslots.
 
Team.Videoslots said:
Good Morning Everyone,

We are happy to announce the winners for yesterdays Casinomeister Exclusive Screenshot Promotion on Sizzling Spins!

Nikantw – 175.05x
TheresNoDInBonanza – 163.90x
Bonanza Lover – 157.8x
Robby811 – 140x
Stokes – 82.3x

We will contact the winners via PM to collect the necessary information.

Best regards,
Team Videoslots.
Click to expand...

Thanks :thumbsup:
Congrats to the winners.
 
xys5h9w4ko.jpg


Hi there everyone.

Today is wonderful Wednesday and we are going to celebrate it by releasing two brand new games from iSoftbet and Playson. One game celebrating all the good things in life and another with an ancient Egypt theme where gold and riches awaits you.

Rise of Egypt (Playson):

RTP: 95.82%
Min: €0.20
Max: €100
Paylines: 20

Best Things in Life (iSoftbet):

RTP: 95.09%
Min: €0.30
Max: €45
Paylines 30

Both game have trophies and will be available for our UK players.

I hope you all have an amazing day and that you get some nice wins from the new games.


On a side note, the free spins from yesterday’s competition will be added shortly.

Best regards,
Team Videoslots.
 
Tirilej said:
Not again:p
Why not tell him here instead that he needs to send an email, and to which address? It would save you some time and it would mean others also know the email and that you can't help through pm's.
Click to expand...
It is hugely frustrating and totally unnecessary to have to go through this farce
 
Team.Videoslots said:
Hi Tirilej.

We just prefer to send a PM but the e-mail address to our team is no secret and everyone is welcome to send us a e-mail: [email protected]

Best regards,
Videoslots Team.
Click to expand...

The thing is that we are refreshing the page to read the last post, and we now have read that post hundreds of times, but we never know the outcome anyway so simply send him a pm but don't tell us.
If the problem not are solved then the person with a problem will definitely tell us again.
 
Team.Videoslots said:
Hi Nikantw.

You will not be able to activate the spins while the 200% bonus is active I'm afraid.

Best regards,
Team Videoslots.
Click to expand...

Thanks. This topic has been covered before, but I was reeding the terms and I want to clear something

"4.7 Common to all Videoslots.com’s bonuses is that you can forfeit the bonus and withdraw the winnings and paid out bonus funds at any time. Only the remaining balance of the bonus which has not yet been released will be forfeited.

Example: A player deposits € 100 into their account giving them € 100 cash balance, Videoslots.com will credit an additional € 100 into their bonus account. Before a player meets the full wagering requirements and elects to withdrawal their cash balance (Balance) the maximum amount will be € 100, the deposited amount. Any additional funds will be held by Videoslots.com."

If a player deposits multiple times?

For example: A player deposits 100 with a 200% deposit bonus code. His acc. now has 100 cash and 200 bonus. Then the player loses the 100, deposits 490 more and loses again. Then makes one more deposit of 10.
After that last deposit of 10 he gets lucky and his cash balance goes up to 650 with 75% wagering cleared and 60 bonus money left.
If the player chooses to make a withdrawal, the 60 bonus and 50 from the cash will be forfeited and he will be able to cashout 600 (total deposits = 100+490+10), right?
 
Tirilej said:
The thing is that we are refreshing the page to read the last post, and we now have read that post hundreds of times, but we never know the outcome anyway so simply send him a pm but don't tell us.
If the problem not are solved then the person with a problem will definitely tell us again.
Click to expand...

Yes I agree, all this 'process' really accomplishes is cluttering up the thread with meaningless 'non-information' posts that don't actually add any value to the situation at all.

There are many queries that IMO could (and should!) be addressed publicly in this thread, then we can all see the information/resolution and might learn something.

For example I've been awarded free spins on slots at VS that I've then tried to play and told the game isn't available in my country. For the sake of a handful of free spins I didn't bother pursuing it but I'd be interested to see the answer to Jono's question.
 
ChopleyIOM said:
Yes I agree, all this 'process' really accomplishes is cluttering up the thread with meaningless 'non-information' posts that don't actually add any value to the situation at all.

There are many queries that IMO could (and should!) be addressed publicly in this thread, then we can all see the information/resolution and might learn something.

For example I've been awarded free spins on slots at VS that I've then tried to play and told the game isn't available in my country. For the sake of a handful of free spins I didn't bother pursuing it but I'd be interested to see the answer to Jono's question.
Click to expand...

After reading earlier replies then you can just turn to support and they credit your spins on a game you can play. Now look how easy it was. They didn't even have to answer :p

Edit: My guess is that it's probably also fine to send an email to the address posted too and the Team will help.
 
Last edited:
Hi Nikan.

If you request a withdrawal and at the same time forfeit a active 100% or 200% bonus you will only loose the funds that are still on the bonus account. In your example you would loose the 60 that is on the bonus account still.

Best regards,
Team Videoslots.
 
Team.Videoslots said:
Hi,

@geordiecolin I am sorry that the winnings haven't gone your way lately. I will reply to your PM and investigate what may have gone wrong with that bonus round.
@Steviedoo I will send you a PM to have a look at your WD and see why it took longer than usual.
@bebo67 I will talk to Playngo and see why the games are not loading for you.
@slotmaster RTG games are coming in August. :)
@halibaker I have replied to your PM and will get that sorted for you.

Br,
Team Videoslots
Click to expand...
They finally loaded after about a half hour :)
 
Why the name change????? I don't know if I'm talking to Dan, or the other guys. At least with a personal name, you are " human". This is so wrong. It seems corporate. :(
 
I'll
Team.Videoslots said:
Hi Colinsunderland.

I am not sure I understand, do you mean that the balance should be updated as you play the bonus and not added in a lump sum at the end?

Best regards,
Team Videoslots.
Click to expand...

No, what's happening is, say the bonus starts and I have £100 in my balance, every win in the bonus gets took off the balance. At one point yesterday my balance showed as -£106. It's all added back on at the end so no problem, but the balance should reduce as you win. I out for a few hours now but will try to replicate it tonight and give screenshots
 
Hi Guys,

We have spoken with our Legal Team and they have informed us that in 1-2 weeks we will implement a procedure, that will mean we will be able to assist you on Casinomeister via PM's, however until then we will continue to use: [email protected].

Best regards,
Team Videoslots.
 
Team.Videoslots said:
Hi Guys,

We have spoken with our Legal Team and they have informed us that in 1-2 weeks we will implement a procedure, that will mean we will be able to assist you on Casinomeister via PM's, however until then we will continue to use: [email protected].

Best regards,
Team Videoslots.
Click to expand...

May I ask if that procedure mean that you will save all of our pm's on the casinos data base? If that is the case then we need to know. (since they are suppose to be private)
 
Team.Videoslots said:
Hi Guys,

We have spoken with our Legal Team and they have informed us that in 1-2 weeks we will implement a procedure, that will mean we will be able to assist you on Casinomeister via PM's, however until then we will continue to use: [email protected].

Best regards,
Team Videoslots.
Click to expand...

That's good news. It would be nice to know the reasoning why this is not possible without the procedure? And like Tirilej asked, what exactly the procedure is?
 
paul7388 said:
I really don't see the big deal here. as long as you can contact them and they deal with it there is no problem.

They are the casino support so they can have access to your details. It will be the same as Guts where there are different people dealing with PMs and there was no big deal made about that
Click to expand...

I don't think anyone have protested against them having our details. That's totally fine.

This all started because they couldn't deal with our problems though pm's and that they need to be able to do to stay accredited.

Then I have some other issues with who are free to read my pm's but that is another matter, and when it comes to Videoslots I will simply stop using them and all my earlier pm´s with Daniel here I have asked to be removed. They were private. I'm sure they are having my details anyway though.
 
I know what you are saying Tirilej. But at the end of the day the Pm's to the casino although private are there to be shared with any casino staff that need to see it.

If whatever Rep vet's a PM they will then discuss it with other staff at the casino to get the problem solved.

Anything private non casino related is up to whoever receives the PM to delete and if it is to do with casinos then it is not really the place to be posting personal stuff you would not want other members of casino staff seeing.

Also to be fair. Yes a casino Rep needs to be active and helpful to remain accredited. Look at list of Reps and see how many are rarely here. Even if the Rep asks you to email a certain address as long as the email is read and dealt with then they are still fulfilling their duties here.
 
paul7388 said:
I know what you are saying Tirilej. But at the end of the day the Pm's to the casino although private are there to be shared with any casino staff that need to see it.

If whatever Rep vet's a PM they will then discuss it with other staff at the casino to get the problem solved.

Anything private non casino related is up to whoever receives the PM to delete and if it is to do with casinos then it is not really the place to be posting personal stuff you would not want other members of casino staff seeing.
Click to expand...

From now on that will be the case but it hasn't been like that. I have treated them as members and they have treated me as not just a customer. My very best friend is one of the earlier reps here :)
I have talked to some of them and they do see the accounts as private too. Maybe it all have to change but we also need to hear what Bryan says.
 
Hi,

@Tirilej we cannot store anything that has been communicated via Casinomeister.
@ternur I will update you and everyone else here soon when I know more about the exact procedure but it will make it very easy for us to communicate and help you guys out again via PM.

Br,
Team
 
Team.Videoslots said:
Hi,

@Tirilej we cannot store anything that has been communicated via Casinomeister.
@ternur I will update you and everyone else here soon when I know more about the exact procedure but it will make it very easy for us to communicate and help you guys out again via PM.

Br,
Team
Click to expand...

That's good to hear, but access to your account is open for years to come by different people in the company to read. That's fine. It's just like a live chat except it's here and as long as the members know.
 
bebo67 said:
Wow! I have no words. :( Maybe if you could add your names to help personalize?
Click to expand...
Here you go:

Team.Videoslots said:
Hey guys,

From today and onwards this will be Videoslots new official rep, and we hope that we can maintain the level of excellency that Daniel has held here. One big change here is that there will not be one single person but a whole team dedicated to providing you with answers and assistance.

This team consists of William, Tom, Joseph, Ida, Henrik, and Johan where we have four native Swedish speakers and one native Finnish speaker, should you prefer to communicate in one of those languages instead of English.

We have worked under or alongside Daniel for several years and recently we have been part of assisting with your requests, which we hope will have given us a bit of a head start :blush:
Please do not hesitate in reaching out to us with any question or query, we will be eager to help!

Best regards,
Videoslots team.
Click to expand...
 
I have a question about Diamond Mine. Since it was released the lowest bet is 40c. Why?
Those from the UK can play it at 20c, and if I open it in free play it's 20c. I can also play it at 20c at most other casinos.
 
zdki79u074.jpg


Hello Guys,

This Thursday we are excited to offer 5 brand new releases for you, Jade Butterfly from Pragmatic, Chilli Chilli Bang Bang from iSoftbet and Smart Restart, Goldbird and Zipper from Merkur.

Jade Butterfly (Pragmatic)
More information:
RTP: 96.47%
Min: €0.30
Max: €30
Paylines: 1024 ways to win

Smart Restart (Merkur)
More information:
RTP: 97%
Min: €0.05
Max: €10
Paylines: 5

Goldbird (Merkur)
More information:
RTP: 96.35%
Min: €0.10
Max: €20
Paylines: 10

Zipper (Merkur)
More information:
RTP: 96%
Min: €0.10
Max: €4
Paylines: 10

Chilli Chilli Bang Bang (iSoftbet)
More information:
RTP: 96.12%
Min: €0.20
Max: €20
Paylines: 20

All games above have Trophies and Reward added and are available for our UK players.

We wish the best of luck to all of you!

Best regards,
Team Videoslots.
 
Click here for our Videoslots Review
Read more about Videoslots in our in-depth review

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