- Joined
- Apr 3, 2015
- Location
- Kent
Don't worry one bit. Robo-rep dan will answer this within moments.
Your money is more safe with videoslots than any bank in the world.
Oh yes, I know it is safe, I just don't want it being too safe!!

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Don't worry one bit. Robo-rep dan will answer this within moments.
Your money is more safe with videoslots than any bank in the world.

Oh yes, I know it is safe, I just don't want it being too safe!!![]()

Just a little question.
I made a deposit earlier via my debit card (in fact, my last 8 deposits have been via my debit card) and was lucky enough to win. I tried a withdrawal, but it says that as that card hasn't been the main source of deposits, I have to get it paid to my credit card which I done some larger deposits on a while back.
Here lies the problem. My credit card has been paid in full, so any additional payments resulting in my credit card being overpaid may be rejected.
How can I get the withdrawal processed to go against my debit card so funds go into my bank account?
I can imagine it now if I ever won a huge amount on say Mega Moolah - £30k (or better still, £2m!!) being paid to my credit card and they owe me money! Christ, that would take a while to spend that if I could only ever use my card to reduce what they owe me!!
Hello everyone.
I would like to start by apologizing for the downtime we experienced, we have sorted the issue and the site should be up and running like normal now.
I have sent Azzagirt and Steviedoo a private message so we can take a look at what might cause that.
Best regards,
Daniel.
No, it's not going to be rejected, just because it is fully paid. A matter of fact, you can put the money into your credit card account even though the balance is zero.
Let's say your credit limit on the card is 5k, and your balance is zero at the moment, and you put the 1k into the credit card, it will show as 1k in credit in your account and the available balance is 6k.
And you don't need to worry about the huge jackpot winning. I think the rule is different between jackpot winning that is more than 50k and non jackpot winning. Anyway if you win the jackpot on microgaming, as far as I know, microgaming pay you directly into your bank account.
The bad casino's would be going of there rockers
Hopefully they can fix mine sooner then later. It took me a year to get that far. 


Hi bebo67,
PlayNgo had problems on all casinos, and it went down without any notice from them. They would usually never do any maintenance on the weekend. I am sure that your levels get restored, please feel free to contact me if you wouldn't get your levels back.
Br,
Daniel
lolI'm curious. Do you know how many levels are to this game? I thought it would be 1k, but Im already way past that now.Hi bebo67,
PlayNgo had problems on all casinos, and it went down without any notice from them. They would usually never do any maintenance on the weekend. I am sure that your levels get restored, please feel free to contact me if you wouldn't get your levels back.
Br,
Daniel
I'm curious. Do you know how many levels are to this game? I thought it would be 1k, but Im already way past that now.
I hope to have an answer tomorrow for you. Gosh its been awhile since i've played here... just wanted to say hi and goodluck to everyone.
-alleycat
Hey Alleycat. Its Shaky67. It has been a long time! How are you?
i'm fine thanks ... dont worry, all is OK. Only good memories of VS no complaints. See you around casinomeister. Anyone else want to say hi, send me a msg so we dont clog up this thread. X
fyi, currently videoslots seem to be having issues with deposits not showing, so money stuck in limbo![]()
cool so im not the only one...
sigh
i hope we get some kind of sweetener for this inconvenience, at least some free spins for the time being until this gets resolved would be good




Ive been having a good run on here. Many cashouts in a row. Even the battles im hitting great on which is a tad frustrating that when you play a slot over numerous sessions and dont win anything then a battle starts of that slot and you hit a couple 100x
I cashed out everything yesterday and won $15 from battles freespins which gave me a bit of a go on bonanza which obv took it. I won a 5 euro battle ticket from a trophy I got and placed in a battle for $40.
so yeah having fun here lately and loving the almost instant cashouts and free of fee's

I noticed the new cashout method for us too (citadel) is processed much quicker on the site than previous. Before my cashouts were reversible for many hours even up to 12 hours. Now its processed sometimes within 20 mins to an hour. Thats just an approx because I dont watch it closely but I notice it way faster. And again, since it free of fee's (so happy about that) I dont mind waiting the extra time it takes to hit the bank.
My last cashout took 11 days so you may have to wait a bit longer
Anyways people keep your eye out if you are surpassing level 20. There is a glitch in the system that isnt awarding players once they hit level 21. I finally hit mine and got nothing. I told support and they looked into it and came back and said something is wrong and they will fix it.
Not having to pay the $29 fee is great but I'm still waiting for my withdrawal to appear in my account. The big Viking Runecraft win was very late on Thursday and I got the approval an hour or so later on Friday. Hopefully by the 5th business day (Thursday the 11th) it will appear.


Hi lockinlove,
Have just spoken to support and that reward has been added to your account.
Br,
Daniel

I was quite looking forward to trying this new providers games until the last line informed me that I can'tView attachment 78171
Hi again guys,
Today we have some more extra thrilling news – ones where you can anticipate everything from adventurous jungle expeditions to casino heists. The games of today are all brought to you by a brand-new game provider joining us, one offering games in only the highest possible quality with intense graphics and incredibly stunning designs. Many of which offers an intro to tell you all about its characters, the theme, and all you wish to know about the games.
We proudly present, for the very first time; Dr Magoo’s Adventure, Las Vegas Fever, King Bam Bam, The Amsterdam Masterplan, and John Doe – all from the eminent, Stakelogic!
Dr Magoo’s Adventure: You will go with Dr Magoo in search for treasures and various secrets in a mythical chamber. The game is amazingly designed and you will enjoy all kinds of stunning details.
Additional information:
No of Paylines:20
Min Bet:€0.20
Max Bet:€50.00
RTP:96%
Las Vegas Fever: Step right onto the strip of Las Vegas Fever and indulge yourself in the big city atmosphere – one filled with neon, palm trees, the new Richie Rich, and his ladies. The symbols on the reels are all luxurious champagne, shiny roulettetables, poker, Slot machines, pretty ladies, and everything connected to this city of sins.
Additional information:
No of Paylines:15
Min Bet:€0.15
Max Bet:€45.00
RTP:96.33%
King Bam Bam: Meet King Bam Bam, the king of the jungle in this imaginative and creative Video Slot. The big, proud orangutan sits at the side of the reels when symbols of rocks falls down onto the reels. The backdrop is made exquisite with the jungle of skulls, colourful birds, and temples in ruins.
Additional information:
No of Paylines:40
Min Bet:€0.80
Max Bet:€80.00
RTP:96.30%
The Amsterdam Masterplan: In The Amsterdam Masterplan you will be part of a team of clever talents all in on a plan to heist the biggest casino. The symbols on the five reels are all of their gear to get there, and it is thrilling already in the main game.
Additional information:
No of Paylines:20
Min Bet:€0.20
Max Bet:€50.00
RTP:96.60%
John Doe: There is something fascinating if you are fond of old detective stories of mysteries and solving crimes. You will meet the whiskey drinking detective and follow him to solve the mysteries on the streets.
Additional information:
No of Paylines:40
Min Bet:€0.40
Max Bet:€100.00
RTP:95.90%
All games have had trophies and rewards added and are not available to UK players.
Good luck
Br,
Daniel

Hi lockinlove,
Thank you for your feedback, I will keep this in mind and see what I can do and congrats to your winnings.
Br,
Daniel.
Hi again guys,
Today we have some more extra thrilling news – ones where you can anticipate everything from adventurous jungle expeditions to casino heists. The games of today are all brought to you by a brand-new game provider joining us, one offering games in only the highest possible quality with intense graphics and incredibly stunning designs. Many of which offers an intro to tell you all about its characters, the theme, and all you wish to know about the games.
We proudly present, for the very first time; Dr Magoo’s Adventure, Las Vegas Fever, King Bam Bam, The Amsterdam Masterplan, and John Doe – all from the eminent, Stakelogic!
---------------------------------------------------------
All games have had trophies and rewards added and are not available to UK players.
Good luck
Br,
Daniel
Just a thought here.... wouldn't it pee off those players that previously achieved that milestone level up and that had to "put up with" the free spins, only to find out that now players get a better reward.
Hi interlog,
It have been the same reward behind lvl 21 since we created it. The players who already where over lvl 21 received the reward anyway so everyone have been treated the same way.
Br,
Daniel
I was looking forward to trying the games out, but it turns out that it is not available for Canadians as well. :/

Is there somewhere on Videoslots that lets you know the level of wagering you have completed towards the £500 requirement to enter you into the free battles, if there is I can't find it?
I doubt I am anywhere near it as £70 went straight through but I would be interested to know anyway. Oh and can someone give me a little sprinkle of luck, mine seems to have run off underground scared and just won't rear it's head again
Thanks
Hi greylady,
Have sent you a PM regarding this.
Br,
Daniel
Thanks Dan.
Is this something you could implement in the future so people could track their own progress? It would be sooo much easier to keep a track yourself opposed to contacting chat whenever you wanted an update.
I hit level 21 and never got an award, so I thought it meant they are no or few rewards after level 20 ... ?
Hi deeplay,
Can you send me a PM with your VS username let me investigate this for you.
Br,
Daniel
Done cheers but im on level 22 and didnt get anything since level 20 - so not sure if its a glitch cheers
holy crap I tried that slotfather slot and good lord that has to be the worst slot in the world. After a couple hundred spins my rtp was around 12%. I got free spins finally and it paid like 3x.
Horrid. Just horrid.
rtp say 96% on that. Id say its actually around 40-60%

