Just wanted to clear the air and put it out it out there-that I actually agree with all the posts here guys-those against/in favour whatever, I too echo many of those sentiments... I just think I may not have articulated my comments clearly enough or was able to convey my tone appropriately to reflect my feelings/opinions
I apologise if it appeared otherwise but to be clear I want to clarify that absolutely no malice at all was intended on my part towards VS/Dan or any other Vs team involved with dealing with lil ole' naggy me ok:notworthy
I certainly knew and appreciated the severity of the situation and I understand the resulting actions by VS and so on. I also mentioned that I had maintained trust that it would be fixed and knew VS would be able to honour the missing funds and/or I'd eventually see them bounce back into my Skrill Acct. It was more the frustration of with several hours between chats and then still being unsure if it would be two hours or four hours or another day and also I was never clear if-following my first chat request, was a withdrawal note placed on my funds when the issue was first flagged to the finance dept? Help had said simply that when it gets fixed across the board, the funds will be available on the acct OR cashed out back to my deposit method automatically. So after the 2nd couple of queries, I still did not know which way or another so was feeling helpless kinda-Do I keep checking in with VS or do I get in touch with Skrill etc. As always with all sites, I prefer to fix issues on my end before creating a ticket and if there was anything that could be done on my side to make it easier, such as how I queried the banking/skrill processes in that if I could do anything to help I would have-even if it meant a week's wait or whatever to get the funds it would be one less thing for VS to manually sort out.
Also, several times I mentioned how thankful I was for Dan and the CS support teams quick response and so on-I also made it clear that I knew I was not the sole person affected and that as peeved as I might get in any situation like this or otherwise, feeling get anxxy over a few bucks or missed game time, so I sure as hell felt for any of you poor guys missing a heck of a lot more!
Obviously I know this attack was a one-off, unpredictable and difficult crisis for VS and my (let's be honest-temporary decision) to re-evaluate my membership didn't exactly stem from just this one issue, I have ranted in the past about silly things in terms of rewards and so on but at the end of the day I still go back, love it and want to keep playing even if I kick myself when I don't get that bouquet of flowers
ha-Harry (you know I am not like 'that' anyways and I recall your Marty Mcfly/Doc-esque warning posts of the bleak future for lame rewards on another thread when achieving higher level ups hehehe and a couple of us have often joked about the honeymoon bliss of VS and after a certain point -level 21- the marriage tends to hit the rocks
)
And yeah I get that it's business-and they couldn't possibly shower everyone with comp's spin freebies across thousands of accounts! I touched on that before too.. But my grievances just all seemed to foll into one triggered by this unfortunate situation and I got a little stroppy I know (Have had some family issues and financial dramas recently so my little weekend treat was the last few dollars to have a play and I was very excited for it so I guess that didn't help
) Sorry!
Just did make me wonder and thinking about sometimes when other sites manage to be a bit more forgiving or quick to issue a notice or offer before an issue gets out of hand and CS in some instances can action bonuses/chips then and there as opposed to sending a request to the bonus dept and such which is the usual process at VS-Ultimately, a simple 'sorry for inconvenience' and maybe a pop up or something on the site would have sufficed for me-just to feel like less of a 'number' u know, like sorry bro, our bad-we can't afford to fix you up this time but next time we got ya back- instead of me wasting their time on the chat lines when they could of been helping others in more dire circumstances
Apologies for my rants and silver spoon insinuations, didn't mean it to come out that way-again cheers to all those at VS and to Dan again-kudos for patience and ability to always respond with helpful assistance and kindness even if he might want to wring my neck:notworthy
and losing, But due to sites taking the piss and slow pay why would they play at others,
