Videoslots - Newly Accredited

[citizenx]

Hi guys,

We were just informed that Netent is performing some emergency maintenance. Nothing to worry about though. The games should be up and running in about 2.5 hours.

Best regards,

Philip

Thanks for that Philip.

You know, it has to be said, Netent are a disgrace when it comes to this type of behaviour. You'd think they'd build their platform to be able to deliver a message direct to end users rather than people being left wondering what is going on.

 

[Tirilej]

Thanks for that Philip.

You know, it has to be said, Netent are a disgrace when it comes to this type of behaviour. You'd think they'd build their platform to be able to deliver a message direct to end users rather than people being left wondering what is going on.

I had to stop here wondering what you mean by that.
If it all goes down from Netent, like this time, what do you want Netent to do?
I would guess they first try to see what the problem is, then calculate how long it will take to fix, then they are telling those who are using their games.
That would be the casinos since they are paying to use their games.

Netent doesn't owe us anything, just those who buy their services. It's the casinos who have to tell their customers, which is exactly what Philip did here.
I wish they fast could put up something in the casino but I guess that's a lot of job for maybe a 30 minutes of downtime with just Netent games.

 

[citizenx]

I had to stop here wondering what you mean by that.
If it all goes down from Netent, like this time, what do you want Netent to do?
I would guess they first try to see what the problem is, then calculate how long it will take to fix, then they are telling those who are using their games.
That would be the casinos since they are paying to use their games.

Netent doesn't owe us anything, just those who buy their services. It's the casinos who have to tell their customers, which is exactly what Philip did here.
I wish they fast could put up something in the casino but I guess that's a lot of job for maybe a 30 minutes of downtime with just Netent games.

Actually, as far as I know, Netent get a share of every spin we play so I strongly disagree that they owe us nothing.

Technically, the games connect to Netent servers. If there is planned maintenance at a global level then they should easily be able to send a message to users to inform them. It is basic manners and customer services.

That way, everyone is informed rather than scrabbling or and for an answer with umpteen hundred different providers.

Further, if it is an unplanned outage then the software should be coded to direct users to a service status page.

On every level your method and that employed by Netent is poor. It means most people won't know what's happening, only those with agile and informed staff. Even then, if they only find out when users start contacting them then that takes time.

Any forward thinking software company would consider such options and I'm entirely baffled as to why any end user would rather not be informed or take their chances that a provider will suss things out and communicate them in the appropriate channels in a timely manner.

 

[Tirilej]

Actually, as far as I know, Netent get a share of every spin we play so I strongly disagree that they owe us nothing.

Technically, the games connect to Netent servers. If there is planned maintenance at a global level then they should easily be able to send a message to users to inform them. It is basic manners and customer services.

That way, everyone is informed rather than scrabbling or and for an answer with umpteen hundred different providers.

Further, if it is an unplanned outage then the software should be coded to direct users to a service status page.

On every level your method and that employed by Netent is poor. It means most people won't know what's happening, only those with agile and informed staff. Even then, if they only find out when users start contacting them then that takes time.

Any forward thinking software company would consider such options and I'm entirely baffled as to why any end user would rather not be informed or take their chances that a provider will suss things out and communicate them in the appropriate channels in a timely manner.

Who decides what's a timely manner? How long was the games down today? Sure if they had an automated system all casinos used but I can't imagine how that would work. I wouldn't say no to it of course.

''..I'm entirely baffled...'' I hope I don't need to feel insulted by that cause I choose not to.

 

[citizenx]

Who decides what's a timely manner? How long was the games down today? Sure if they had an automated system all casinos used but I can't imagine how that would work. I wouldn't say no to it of course.

''..I'm entirely baffled...'' I hope I don't need to feel insulted by that cause I choose not to.

Why is it difficult? If there is a planned outage then notifications go out immediately before people are kicked out.

If the game cannot connect to Netent then it says so and directs them to a service status page which is updated by Netents own systems monitoring.

If there is no issue from Netent then the person is advised to contact their provider.

Simple and effective.

No insult intended, I just got the sense you support a fragmented, piecemeal approach to communicating outages and I hoped you might explain why.

 

[Tirilej]

Why is it difficult? If there is a planned outage then notifications go out immediately before people are kicked out.

If the game cannot connect to Netent then it says so and directs them to a service status page which is updated by Netents own systems monitoring.

If there is no issue from Netent then the person is advised to contact their provider.

Simple and effective.

No insult intended, I just got the sense you support a fragmented, piecemeal approach to communicating outages and I hoped you might explain why.

Simple reason. I always look at both sides of everything.
It's so easy to accuse and be angry. You see solutions they obviously don't see, don't want to use or don't care enough to use. We don't know. Like most things we complain and speculate.
Maybe you could start a thread with the subject? Then you could include all softwares since the problem must be the same with them all even if Netent is what we discuss now.
I know nothing about computers or technical stuff, but maybe others do or someone in the business could enlighten us if a new thread is started.

 

[Dan.Videoslots]

Hi all,

We have now contacted the responsible provider for the casino technology and they have started a investigation regarding Casino technology slots if they act the same in demo and real money play. We are waiting for the outcome of this investigation and I promise to inform you all as soon as I know anything.


//Daniel

 

[syntynyt]

^well played, and fast. i hope though that you guys tested it too before forwarding the thing. you know, every loony can report whatever hallucination sense but not all are meant to get investigation treatment not this case though, im the man of the facts(except my eternal DOA tinfoil costume), i don't talk on maybe, might and such unless i talk about afterlife.

 

[Deeplay]

Slot Battles

Not sure if this has been covered but was playing a free role on video slots - Battle ID: 14995

Secret of the Stone. On the 100th Spin I triggered the free spins - got 20 fs with second reel wild -
then bam booted from the game as it said I was out of credits. Spoke to cs and they told me

" 14:35 Siiri I: Unfortunately, the last spin you made, the 100th, was the last spin. And then the Free Spins mode would had been the 101th spin so that's why the battle ended. "

fair dos as its free role but surley they should make you aware the last spin does not count when it comes to bonus rounds. I did try point out it was not the 101 spin but continued play from
the 100th spin. Example if you trigger freespins while middle of the game it does not deduct the free spins you have remaining.

Its a minor point as its a freebie but if it was a paying battle I would be more pissed off.

Dont get me wrong - love video slots and think they are a brilliant outfit but the above seems off to me.

Rant over

 

[Dan.Videoslots]

Not sure if this has been covered but was playing a free role on video slots - Battle ID: 14995

Secret of the Stone. On the 100th Spin I triggered the free spins - got 2 fs with second reel wild -
then bam booted from the game as it said I was out of credits. Spoke to cs and they told me

" 14:35 Siiri I: Unfortunately, the last spin you made, the 100th, was the last spin. And then the Free Spins mode would had been the 101th spin so that's why the battle ended. "

fair dos as its free role but surley they should make you aware the last spin does not count when it comes to bonus rounds. I did try point out it was not the 101 spin but continued play from
the 100th spin. Example if you trigger freespins while middle of the game it does not deduct the free spins you have remaining.

Its a minor point as its a freebie but if it was a paying battle I would be more pissed off.

Dont get me wrong - love video slots and think they are a brilliant outfit but the above seems off to me.

Rant over

Hi Deeplay,

I have sent you a PM so I can look closer in to this.

//Daniel

 

[Deeplay]

Hi Dan Pm sent no rush its not a major issue ) but probably worth checking for the future

cheers

 

[hedgehok]

I just tried to redeem a bonus-code you mailed me "strike190116".

I was not able to play before now and I got the following message:
"All vouchers in this series have already been redeemed."

 

[slotmaster]

I just tried to redeem a bonus-code you mailed me "strike190116".

I was not able to play before now and I got the following message:
"All vouchers in this series have already been redeemed."

Same here but I had a internet outage this morning so could not get on.

 

[Jd666]

Has Netent gone tits up, keep getting thrown off the games

 

[Philip]

Hi JdRocks,

The netent games should work just fine. In case you still have problems, which game/s are you trying?

@ hedgehok and slotmaster. The code "strike190116" could only be redeemed by 2500 players and all of them were used.

Best regards,

Philip

 

[Jd666]

Hi JdRocks,

The netent games should work just fine. In case you still have problems, which game/s are you trying Philip

Working ok now, except for Disco spins which for some reason is crashing my flash player when i try to open it.
A bit strange that as im playing the more power hungry ones fine.

And my wins still not counting up properly in the achievements section

 

[Philip]

Hi JdRocks,

It seems that Chrome has made an update which affects Flash. That's why this game is not working for you. But you should be able to play it in Explorer. It's sent to Netent so they can look into this.

Best regards,

Philip

 

[Jd666]

Hi JdRocks,

It seems that Chrome has made an update which affects Flash. That's why this game is not working for you. But you should be able to play it in Explorer. It's sent to Netent so they can look into this.

Best regards,

Philip

I use firefox Philip.
All other games fine, just seems to be disco spin only now.
Can live with that.

Cheers

 

[Dan.Videoslots]

Hi all,

Today we are happy to announce that the Thunderkick games Esqueleto Explosivo, Birds on a Wire and Magicious are back in our game library again.

Thunderkick have now released these slots in Html5 and with a new updated RTP that is now 96%. We tried to keep the old slots with the old RTP but there were nothing we could do about it to change their mind and the changes are the same for all casinos that have the mentioned slots live on their sites.

We decided to put up the slots again on our site since we think they are a great addition to our game library and that they are some good quality slots for our players to enjoy.


//Daniel

 

[spintee]

View attachment 63049
Hi all,

Today we are happy to announce that the Thunderkick games Esqueleto Explosivo, Birds on a Wire and Magicious are back in our game library again.

Thunderkick have now released these slots in Html5 and with a new updated RTP that is now 96%. We tried to keep the old slots with the old RTP but there were nothing we could do about it to change their mind and the changes are the same for all casinos that have the mentioned slots live on their sites.

We decided to put up the slots again on our site since we think they are a great addition to our game library and that they are some good quality slots for our players to enjoy.


//Daniel

I know where I would of told them where to stick um,

Only had 1 email from 1 site to update me on this, Plus your post, I no they changed birds a while ago and now the other 2,

 

[Dan.Videoslots]

Hi everyone!

Today is an amazing day and I am happy to let you all know that we now are live with the awaited NetEnt game Guns N’ Roses and it is available on both desktop and mobile! Pick your favorite track in-game and enjoy a fantastic video slot packed with features and wilds. As always stay tuned for more releases. Below you can find some information about the game.

Game information about Guns N’ Roses:
Min Bet: € 0.20
Max Bet: € 200
Bet Lines: 20
Theoretical RTP: 96.98%

Trophies and rewards have been added for this slot and you can read more about the release

You do not have permission to view link Log in or register now.

.


//Daniel

 

[Harry_BKK]

Dan, all find and dandy, really admire the amount of games you provide 1485 as of today

However, i would like to make a suggestion due to the ever increasing amount of games being blocked in certain countries/regions:

- could your tech team program the site in a way that those blocked slots are not even displayed when i call up the games page??? Should be possible and fairly easy as you track the URL, synchronize it with the blocked list and remove those games from the display. Alternatively, place a "blocked" banner on top of them.

The other day I clicked on 5 slots in a row only to find out they were blocked, mostly WMS slots. Now as a player i just can't know each and every slot and from which provider they are, especially if you are looking at 1485 games on the list.

 

[Paultje82]

Is there actually a way that you can see where that you did won youre rewards from?
Or what you get from completing achievements?

 

[Philip]

Hi Paultje82,

Unfortunately there is no good way that you can see from where you won a specific reward. But I will forward it to my colleagues and see if it's something we can do. And what you win from the achievements cannot be seem until you have completed the achievement.

Best regards,

Philip

 

[Paultje82]

Hi Paultje82,

Unfortunately there is no good way that you can see from where you won a specific reward. But I will forward it to my colleagues and see if it's something we can do. And what you win from the achievements cannot be seem until you have completed the achievement.

Best regards,

Philip

Ok that would be great Philip.

 

[Stewiethecrazy]

My 50c on VideoSlots

I have been playing at VideoSlots for a few weeks now and while the initial experience with depositing was a pain (was sorted by VS in a few days) my overall experience is second to none.
The range of games is exceptional, the payments are fast to credit cards (2-3 days but rather on the 2 days side), CS is fantastic, rewards system, cashback and casino race are out of this world, very rare glitches, smooth gaming experience.

I played at all the major online casinos but I think at the moment these guys are the best.
I am not saying the other accredited casinos are not good but possibly some of them should look at VS and see how they run/maintain/refresh their website, look after their customers, etc.

Hands down, they won me over...I still jump in and play at Guts and 32Red from time to time for old times` sake but these occasions are very rare nowadays.
I hope the quality remains and we won`t see another meltdown as we did so many times before in the online casino world.

Well done everyone who is involved with this great site!

Regards,
Stewie

 

[Adriana B]

I have been playing at VideoSlots for a few weeks now and while the initial experience with depositing was a pain (was sorted by VS in a few days) my overall experience is second to none.
The range of games is exceptional, the payments are fast to credit cards (2-3 days but rather on the 2 days side), CS is fantastic, rewards system, cashback and casino race are out of this world, very rare glitches, smooth gaming experience.

I played at all the major online casinos but I think at the moment these guys are the best.
I am not saying the other accredited casinos are not good but possibly some of them should look at VS and see how they run/maintain/refresh their website, look after their customers, etc.

Hands down, they won me over...I still jump in and play at Guts and 32Red from time to time for old times` sake but these occasions are very rare nowadays.
I hope the quality remains and we won`t see another meltdown as we did so many times before in the online casino world.

Well done everyone who is involved with this great site!

Regards,
Stewie

Couldn't agree more Stewie. As much as I like Betat, I think these guys have it hands down. :notworthy:notworthy:notworthy

 

[slotmaster]

Where the (insert beeep here) is instadebit as a deposit option! Go to maybe play a little and maybe get set up for a videoslots.com stream and my deposit option is gone! Talk to instant chat and we can't figure it out, tried different devices, broswers, cleared cookies cache, Nothing. Chat is going to send to tech team and asked for below screenshot but I thought maybe Dan or Philip can assist as well, I hope >>>>> pouts.

 

[Philip]

Hi slotmaster,

I am sorry for this. Instadebit is back just like before so no problem now.

Best regards,

Philip

 

[Philip]

could your tech team program the site in a way that those blocked slots are not even displayed when i call up the games page??? Should be possible and fairly easy as you track the URL, synchronize it with the blocked list and remove those games from the display.

Hi Harry,

We are working on this already thanks for your feedback.

Best regards,

Philip

 

[Dan.Videoslots]

Hi everyone!

It’s finally Friday and the mood is on top, to celebrate that we want to give you guys an exclusive game from iSoftBet, we on Videoslots.com are the only Casino that offers this game at the moment! The game is called Luxury of Rome and it has some great features for you all. Below here is some information about the game. I will keep you updated with news as usual here, stay tuned. This slot is not available for UK players.

Game information about Luxury Rome:
Min Bet: € 0.09
Max Bet: € 9
Bet Lines: 9
Theoretical RTP: 96.54%

Trophies and Rewards has been added for this game.

//Daniel

 

[sueyh]

//Daniel

Hello, Daniel.

I appreciate if you can reply the PM that I sent on Friday last week.

Thank you.

 

[Philip]

Casino Race Update



I am glad to tell you that we have yet another great improvement to offer you. This time we have decided to up the prize pool of our popular Casino Race.

Starting today, the prize pool for every week’s race is €30.000, an increase which will give more players a chance of winning a cash prize every week of the month. Now the 2184 top players will win that extra money only by playing our video slots and slots.

Best regards,

Philip

 

[JackMack]

How is this casino highly rated?
The website is FUBAR for UK players and no matter how many times they are told they just say send in screenshots and nothing ever gets fixed!
They know about the issues and have done nothing.

You want screenshots?

Bally Games and Barcrest



Cryptologic



Genesis



Isoftbet



Leander



To be continued...

 

[JackMack]

Errors continued...


Next Gen



Williams



NetEnt Guns N Roses



Thunderkick



And on and on. Practically the only games that work are microgaming and PlayNGo.
As for my prize of winning Free spins there, this is my true reward when I claim on Gozo's Quest




So I never even get to use my Freespins here.

All these games work at every other casino I have played.
I tried Windows 7 and Windows 10 using Chrome IE and Firefox and get the same errors each combination except in IE with windows 10 I can't even log in for some god forsaken reason.
This website is the most frustrating, full of bugs, piece of crap I ever had the misfortune to try and play.
How much time have I wasted waiting for games to load just to get an error at the end of it?
Even NetEnt games don't freakin work here and this is the only site I ever had an error with these games.

I have sent them screenshots and complained in chat half a dozen times and it is still the same.
Forget my 75% RTP on top of it all!
My rating for Videoslots 3.5

EDIT

Been contacted by rep in PM so good response.
Sorry about being so angry, it is incredibly frustrating have game after game fail.
I will wait and see if they can get to the bottom of it.
Perhaps I would of been better posting here than going through CS at the website before getting so frustrated as I feel it is getting attention now. (I hope)

Final Edit

This edit comes after PM contact with videoslots rep here, Daniel.
Daniel contacted me via PM almost immediately and was straight on the case.
We kept PM open so as to try and resolve the issues.
It turns out to be a technical issue with my account which I explain in a later post.
The solution has been to make a new account for me.
Daniel has very kindly given me freeby to play the games with so I am just waiting for my account to get back up.

Given all the above I am very pleased with the response here even though these issues have gone unresolved for some time when complaining to CS on the website.
I am prepared to assume this was a one off case and just an unfortunate collection of circumstances and the CS from here has been second to none.
I can now see why others rate this site so highly and hope to play at Videoslots without incident in the future and hope to be able to play the wide range of games which is what attracted me to the site in the first instance.

Case closed and thankyou Daniel.

 

[Dan.Videoslots]

Hi JackMack,

I have started an investigation to find out why you are getting these errors and also why this case haven't been escalated to me. I will inform you as soon as I know something more.


//Daniel

 

[JackMack]

Hi JackMack,

I have started an investigation to find out why you are getting these errors and also why this case haven't been escalated to me. I hope inform you as soon as I know something more.


//Daniel

Thanks Daniel, I already edited my post in recognition of your quick response.
I hope you can get to the bottom of it.
My theory is that some games are being incorrectly blocked for UK players and they are throwing up default error messages.

 

[hhhelllo]

Maybe you should go take a walk

 

[JackMack]

Maybe you should go take a walk

If I'd done that I would of missed the PM. Maybe CS should of tried to fix the issue?
Daniel has been great and they have already fixed some of the errors and are working on the rest but if they had done that through CS where I have been complaining I wouldn't of got so frustrated and exploded here would I?

They are already up to 7.0 rating for Daniels input and responsiveness so ultimately if things get fixed and I update and say as much here it is all good IMO.
I had every right to blow a fuse.

 

[lockinlove]

Maybe you should go take a walk

I dont think you can really blame the person for being frustrated. When you deposit your own money and are looking for a session of slots, thats what you expect. To get interrupted constantly would be beyond annoying.

 

[hhhelllo]

If I'd done that I would of missed the PM. Maybe CS should of tried to fix the issue?
Daniel has been great and they have already fixed some of the errors and are working on the rest but if they had done that through CS where I have been complaining I wouldn't of got so frustrated and exploded here would I?

They are already up to 7.0 rating for Daniels input and responsiveness so ultimately if things get fixed and I update and say as much here it is all good IMO.
I had every right to blow a fuse.

Yeah I agree that you have an impressive collection of screenshots. I understand it can be frustrating to get this kind of errors but their staff always care about any issues you will get and they will fix it. Going apeshit about it about it won't help you unfortunately. That's why I suggested going for a nice long walk. Maybe the problem will be fixed when you comeback and you can enjoy videoslots again.

 

[hhhelllo]

I dont think you can really blame the person for being frustrated. When you deposit your own money and are looking for a session of slots, thats what you expect. To get interrupted constantly would be beyond annoying.[/QUOTE

I understand completely but you know... I drink a lot of tea and I am a really calm person. If the games doesn't work you don't have to publicly humiliate the organisation for it... just wait an hour and come back... most of the time the problem will be fixed and no one is hurt.

 

[lockinlove]

I dont think he went apeshit. He just showed his frustration.

Its happened to me before. And when you set aside some money and certain time to play, you look forward to it. Then when you are ready to play and your game start spinning only to constantly stop and shut down cause of errors and become unplayable. That is very frustrating.


And what can be almost as annoying is after being frustrated, having a member simply respond with "go take a walk".

A bit of empathy goes along way

 

[JackMack]

Yeah I agree that you have an impressive collection of screenshots. I understand it can be frustrating to get this kind of errors but their staff always care about any issues you will get and they will fix it. Going apeshit about it about it won't help you unfortunately. That's why I suggested going for a nice long walk. Maybe the problem will be fixed when you comeback and you can enjoy videoslots again.

Unfortunately in this case I made several complaints via the website and it didn't get fixed but Daniel the Rep here has been amazing.
They have now tracked the errors down and it seems they will need to make me a new account.
Apparently it was something to do with when my account currency automatically changed from Dollars to GBP due UKGC regulations.

Daniel has very kindly given me a generous freeby with no restrictions so I will be able to play many of the games I have been missing out on once my account is back up.
I have personally thanked Daniel in PM and stated I would come back here and update.
I will also go back and re-edit my original post so that folk know it has (or is about to be) solved.

I don't know if I went ape but I guess you have to go through the same thing to understand how frustrating it gets.

Videoslots have now gone up massively in my estimation because of my experience here regardless.

 

[hhhelllo]

I didnt mean to be rude. Im glad everybody is happy now sorry about that

 

[Dan.Videoslots]

Guns N´ Roses Campaign at Videoslots | Casinomeister Exclusive


Hi everyone,

Guns N´ Roses have now been live for a few days and to make this grand game release even better, we have an exclusive Promotion only for you here at Casinomeister! This exclusive promotion starts today and is ongoing until February 8th. In honor of Net Entertainment and Guns N´ Roses, we are of course giving away CD´s from them as well as Iphone covers and free spins to Guns N´ Roses. To participate and win any of these prizes you need to log in to your Videoslots account and play Guns N´ Roses. All you need to do next is to take a screenshot of your biggest win in real money play, and post it here and write how big the win was times your bet. The higher times your bet the bigger chance of winning.

Read more about the prizes and how to win HERE.

//Daniel

 

[hedgehok]

Congratulations Videoslots for the Best Casino award 2015.
Well done. :notworthy
Keep up the great work and your activity in the forum.

 

[Deeplay]

Well done !! I certainly voted for you guys an award greatly deserved

 

[spintee]

Well done on the No1 spot, Well deserved

No doubt it comes with a lot of hard work but I am sure players respect this,

 

[citizenx]

Well done on the No1 spot, Well deserved

No doubt it comes with a lot of hard work but I am sure players respect this,

I think so. Rarely read the "about us" section on casino pages but if you read theirs they have a set of very clear goals and in my view, exceed them.

Not only that but they do so consistently and have done in all the time I've been a customer.

Often something like that starts as a set of noble ambitions but some get set aside as they become harder to fulfil but that hasn't happened with Videoslots.

Think its because they seem to have a very strong team who enjoy what they do and believe in the values.

Exceptional casino, superb staff and just a pleasure to play there.

Long may it continue.

Well done and thanks to all for the sterling efforts you put in. We do notice and appreciate it.