Videoslots - Newly Accredited

[curremon]

Don’t worry @misstrouble, VS are one of the best casinos around and you won’t regret playing there. They have a really good reward system but it has undergone some changes recently. Some people are understandably not too happy with the changes, but overall you probably won’t go wrong with them.

Absolutely not having a go at people voicing their concerns btw, I can see why some players wouldn’t be happy with a lot of the changes that have gone on. I personally think Clash of Spins is an abomination but that’s just me. Actually, it’s not just me but you get my drift.

The Wheel of Jackpots on the other hand, that was a great change

Wheel of 2x weekend booster you mean ? Thats all i get from wheels...

 

[Jono777]

All this drama above.. And I just registered/verified at VS. Hope I wont regret it! They seem really helpful on chat/e-mail etc. though.

You won't.

One of the best places to play right now IMO. Ok so bonuses aren't top of the tree but lucky days you can rest assure you'll have your winnings in the blink of an eye, plus they have an awesome selection of games from LOTS of providers.

 

[Gaz237]

And again, I too never ever get mail through the post either. I also never get text messages either? All I get is emails with news announcements and when I get emails from support.

I also just checked my privacy settings, and I am opted into everything. So why is it that some UK players get mail through the post and also extra promo emails like the match bonuses? Why can you not answer my question @Team.Videoslots ?? Why are you avoiding answering and instead saying all you have done is pass the feedback onto the relevant department. This is in no way answering my question? So please can you answer the questions I and @shadow123 asked please?

Thanks in advance

I expect VS have put you on the PITA list

 

[DreamRJ]

Yes I concur with @Jono777 and @SteveBr - VS still is a great casino, but I just feel the time is now right for me to say I will no longer be depositing their, I will still do the wagering for the battle weekends etc etc, so I can still do the battles, but apart from that I will not be depositing the majority of my budget their anymore. VS basically had 80% of my budget, but I will not give them around 10%-20% of it.

If anyone has any tips on which new casino I should play at, please feel free to PM me

One that preferably has fast withdraws. I might just go back to rizk full time seeming they have instant withdraws now.

 

[Nicola]

Just an observation, but on YouTube this week I have seen two well known streamers playing high stakes (£10, £50) spins with 4 games open at once. Aren't they going to take all the Clash of Spins freebies off everyone else?

And lets be honest are these high rollers going to use the free spins when they are valued at 10p each lol

 

[Mr_Slot5]

Just an observation, but on YouTube this week I have seen two well known streamers playing high stakes (£10, £50) spins with 4 games open at once. Aren't they going to take all the Clash of Spins freebies off everyone else?

And lets be honest are these high rollers going to use the free spins when they are valued at 10p each lol

Quite true.

The weekly race was much fairer IMO. Most people would get at least a few quid for their weekly play.

Heck, I think it'd even be better if they did away with the Thursday sngs to accommodate a return of the race, given the 10p games they've been serving up.

 

[nikantw]

Just an observation, but on YouTube this week I have seen two well known streamers playing high stakes (£10, £50) spins with 4 games open at once. Aren't they going to take all the Clash of Spins freebies off everyone else?

And lets be honest are these high rollers going to use the free spins when they are valued at 10p each lol

Not all, I am pretty sure I finished first at least one (for the first time)

 

[misstrouble]

PLayed a few games.. It was alright. Bit annoyed that I had to send in all my docs before I could deposit and play... and now i wanna withdraw i need to verify again.

 

[misstrouble]

They don;t take the statement revolut has sent me with my card-details for proof. So i can't proof anything bc its not a physical card.. So I told them to close the account and return the deposits then, but they won't do that either.

 

[Team.Videoslots]

Hello @misstrouble

Could you send us an email with your username on [email protected] and we will assist you with this

Br,
Team Videoslots.

 

[misstrouble]

Hello @misstrouble

Could you send us an email with your username on [email protected] and we will assist you with this

Br,
Team Videoslots.

Thanks. Sorry if I;m annoyed. Put a lot of time in yesterday to check if all was okay, deposited quite an amount this morning and now I can't verify.. I understand you need to verify but shouldnt have said yesterday that I was.

 

[Team.Videoslots]

Hello again @misstrouble

Not to worry we understand its frustrating, we have replied to your email

Br,
Team Videoslots.

 

[geordiecolin]

Don’t worry @misstrouble, VS are one of the best casinos around and you won’t regret playing there. They have a really good reward system but it has undergone some changes recently. Some people are understandably not too happy with the changes, but overall you probably won’t go wrong with them.

Absolutely not having a go at people voicing their concerns btw, I can see why some players wouldn’t be happy with a lot of the changes that have gone on. I personally think Clash of Spins is an abomination but that’s just me. Actually, it’s not just me but you get my drift.

The Wheel of Jackpots on the other hand, that was a great change

I agree with your sentiments and I will add that Videoslots are one of the few Casinos that I feel I can trust and where I feel I am getting full value for money long term

 

[Harry_BKK]

I see the pitchfork brigade is out again about not getting this or that, how bad it all is at VS ..... sorry but it sounds like a broken vinyl record. Repeating the same stuff again and again, yet you all still play at VS.

If you are soooooo unhappy then go to a casino which offers 100% bonuses or similar with a 50x or 60x WR, let's see how often you manage a withdrawal or if you feel better rewarded.

Plus, I am sure that should you receive a bonus offer from VS, you would be here moaning that it is added in increments and not upfront!

You all seem to be never happy no matter how much VS is listening, changing, adapting etc.

I for one feel adequately rewarded, on average you will see 7 - 10% coming back to you in FS, CB, winnings from CoS, Battle SnG, Happy Hours etc. and it is all cash. No casino can do more unless they slap heavy WRs on it.

I had an unlucky month, and that means the rewards are maybe at 3% or 4% but I had months with well above 10% or even more than 15%. It all averages out over time.

 

[mariafbb]

yeah, the thing is that if you take a bonus and then go on wagering 2k and try to make a withdraw then it's same as getting qualified for the battles for a month . plus the rewards for spins , and the things you have extra that you wont find at any other casino
if you play at other casino and lose you wont get anything back .
here you might get some rewards in the battles, get some spins in COS, jackpot whels from the games , weekend booster and blah blah
plus almost instant withdraws,
at VS you get so many perks

PLUS they are alwyas online here, always, where can you find a casino with such a reach to the players ?

but sure, go on a get 40x wagering for a 25€ deposit , might be better for some here always moaning

 

[mina1929]

I would be the happiest person if I could play at VS again but due to where I live can't play

I would still call VS number one casino and the hard work the VS Team put in everyday is amazing and they need a bit of a break.

Can we focus on all the positives because there is more positives than not

VS

 

[Jono777]

@Nicola

Those YT'ers spinning at high stakes is irrelevant with regards to the Clash.

It is based on X spins in Y time frame and as long as the bet is 0.20 or higher then that is all that matters.

Double click / speed click on DoA @ 0.27 for an hour will see you place in the top 10 easily, not saying to do this but games which spin faster give players a better chance than the sluggish ones, as I say stake is irrelevant (apart from the 0.20 min)

 

[Harry_BKK]

@Nicola

Those YT'ers spinning at high stakes is irrelevant with regards to the Clash.

It is based on X spins in Y time frame and as long as the bet is 0.20 or higher then that is all that matters.

Double click / speed click on DoA @ 0.27 for an hour will see you place in the top 10 easily, not saying to do this but games which spin faster give players a better chance than the sluggish ones, as I say stake is irrelevant (apart from the 0.20 min)

There were a few slight changes recently. Races run now for 60 minutes instead of 15 or 30 minutes. You are right tough with the BIG WIN Clashes, bet size does not matter.

However, the Spin Clash - the amount of spins determines the placing - has now a points system based on bet sizes as they were in the Weekly Race.

Still anything higher than EUR2 won't make a difference, so high-rollers can do 100EUR spins and still get only 8 points / spin

 

[thr0b]

Very few casinos send bonus offers to their entire customer base. They’re there to entice you to deposit - if you’re a regular depositor, they don’t need to entice you so much, and you’re less likely to get such enticements as a result.

 

[nikantw]

Thanks to turbo spinning DOAII and Pirate Gold at the same time (1.8 - 2.0) I got one first and one second place in CoS

 

[Oscar Arnhem]

Thanks to turbo spinning DOAII and Pirate Gold at the same time (1.8 - 2.0) I got one first and one second place in CoS

But how much did you lose??

 

[Oscar Arnhem]

@Team.Videoslots Why do i see EGT games in the section NEW GAMES,while i get this message when try to play them?/

Due to local legislation, this game is not available in your country

 

[Team.Videoslots]

Hi @Oscar Arnhem,

It could be that the games are blocked from the providers side. Can you please send your username in an e-mail to [email protected] and we'll sort it out.

Best regards,
Team Videoslots.

 

[Oscar Arnhem]

Team.Videoslots, EMAIL SEND

 

[nikantw]

But how much did you lose??

But I could have won 200,000

 

[sassa]

Hello@teamvideoslots. Videoslots ask me to verify my skrill account, but I dont think I ever deposit with skrill?

 

[Team.Videoslots]

Hi @sassa,

Please send your username in an e-mail to [email protected] and we'll check with our security department.

Best regards,
Team Videoslots.

 

[deleted_user-20231116]

@Team.Videoslots Do you know if you are adding any more Red Rake games? Knights and Marco Polo looks like 2 very exciting slots.

 

[Team.Videoslots]

Hi @MrEvil,

Thank you for the game suggestions, we'll look into adding them.

Best regards,
Team Videoslots.

 

[Steviedoo]

Very bad disconnection problems early this morning.
I got disconnected from all games many many times.

Also, how come I cannot forfeit the rounder tickets I won in my rewards section?
I’m never gonna play those but I am unable to get rid of them before they expire.

 

[Team.Videoslots]

Hi Steviedoo,

There was some disturbances this morning, this have been sorted now and we apologise for any inconvenience caused by this. Regarding the ticket, if you want it removed you can contact our support or send us an e-mail.

Best regards,
Team Videoslots.

 

[nikantw]

Hi Steviedoo,

There was some disturbances this morning, this have been sorted now and we apologise for any inconvenience caused by this. Regarding the ticket, if you want it removed you can contact our support or send us an e-mail.

Best regards,
Team Videoslots.

How about the suggestion members had to be able to exchange them for cash or use them to enter other paid battles?

 

[Team.Videoslots]

Hello nikantw,

There are no plans to make them exchangeable for now.

Best regards,
Team Videoslots.

 

[geordiecolin]

Hi Steviedoo,

There was some disturbances this morning, this have been sorted now and we apologise for any inconvenience caused by this. Regarding the ticket, if you want it removed you can contact our support or send us an e-mail.

Best regards,
Team Videoslots.

As your team are able to remove stuff is there any chance of getting them to remove my bad fecking luck?

 

[Team.Videoslots]

Hello geordiecolin,

Have you tried throwing a pinch of salt over your shoulder? (please note that it has to be the left shoulder for this to work)

Best regards,
Team Videoslots.

 

[Jono777]

Hello geordiecolin,

Have you tried throwing a pinch of salt over your shoulder? (please note that it has to be the left shoulder for this to work)

Best regards,
Team Videoslots.

...and with your right hand also

 

[geordiecolin]

Hello geordiecolin,

Have you tried throwing a pinch of salt over your shoulder? (please note that it has to be the left shoulder for this to work)

Best regards,
Team Videoslots.

I tried doing that last year but I misread the finer detail so I threw the full salt cellar. Unfortunately it hit the Mrs square on.
I still don't know why I am now single

 

[Mr_Slot5]

Hi @Team.Videoslots

I took a blanket break from slots for 6 months via Gamstop the other day as figured it was the easiest way to do it. My question is, what will happen to my accrued weekend booster. It's only about £4 I think so I'm not fussed, but it'd be interesting to know in general whether you honour these payments even after TAB/self exclusion

 

[colinsunderland]

Hi @Team.Videoslots

I took a blanket break from slots for 6 months via Gamstop the other day as figured it was the easiest way to do it. My question is, what will happen to my accrued weekend booster. It's only about £4 I think so I'm not fussed, but it'd be interesting to know in general whether you honour these payments even after TAB/self exclusion

If you don't try to login they won't know so presumably it would get paid as usual

 

[Mr_Slot5]

If you don't try to login they won't know so presumably it would get paid as usual

I haven't logged in but they must have actively checked the database because I didn't get the usual email informing me of my WB. Also, within 3 hours of using gamstop, Paddy power sent me an exclusion email- again without logging in.

 

[colinsunderland]

I haven't logged in but they must have actively checked the database because I didn't get the usual email informing me of my WB. Also, within 3 hours of using gamstop, Paddy power sent me an exclusion email- again without logging in.

In which case that is a breach of the terms you agreed to with Gamstop. Not sure how they are doing that tbh unless they are checking the whole database daily or something as Gamstop don't send customer details to anyone, just a yes/no response to the query.

Online operators which have chosen to participate in the GAMSTOP scheme are required to check if their customers have self-excluded with GAMSTOP each time a customer logs in or tries to register for an account with them. They send their customer's data to our matching service, which checks this information with the personal data we hold about people who have self-excluded.

 

[Mr_Slot5]

In which case that is a breach of the terms you agreed to with Gamstop. Not sure how they are doing that tbh unless they are checking the whole database daily or something as Gamstop don't send customer details to anyone, just a yes/no response to the query.

Online operators which have chosen to participate in the GAMSTOP scheme are required to check if their customers have self-excluded with GAMSTOP each time a customer logs in or tries to register for an account with them. They send their customer's data to our matching service, which checks this information with the personal data we hold about people who have self-excluded.

Oh I wasn't aware of this; never considered it could be a breach-

As I said, I did not attempt to log in. I got the registration email from Gamstop at 3.31am and received a self exclusion email from Paddy Power at 6.19am.

I received no notification of WB from VS on Friday so assumed the same thing had happened there.

 

[Mr_Slot5]

Oh I wasn't aware of this; never considered it could be a breach

As I said, I did not attempt to log in. I got the registration email from Gamstop at 3.31am and received a self exclusion email from Paddy Power at 6.19am. I'm not overly fussed but I'm wondering if maybe I should email them or Gamstop to clarify their position on the matter and the protocol involved.

I received no notification of WB from VS on Friday so assumed the same thing had happened there.

 

[colinsunderland]

Oh I wasn't aware of this-

As I said, I did not attempt to log in. I got the registration email from Gamstop at 3.31am and received a self exclusion email from Paddy Power at 6.19am.

I received no notification of WB from VS on Friday so assumed the same thing had happened there.

You could try to login and see what happens

 

[Mr_Slot5]

You could try to login and see what happens

I never had any intention to log in anywhere. Gamstopping was a failsafe method to ensure I wouldn't be tempted to deposit even just a tenner anywhere. I said to myself I wanted 6 months out of the slotting malarkey (that I've done for 8 years). Could I guarantee that I wouldn't be tempted to log in and deposit somewhere in that 6 months? No was the answer- so it seemed the right thing for me to do.

I was purposefully not going to log in anywhere for the reason of not wanting to be flagged as a 'problem gambler' for the rest of my life but I'm guessing that casinos are actively checking the database rather than waiting for an attempted log in. No biggie though.

 

[DreamRJ]

@Team.Videoslots - This is exactly why the clash of spins is disgusting. I did just under £1,000 in deposits the last 7 days, Wagered £5,337 in 7 days, Yet guess how many rewards I earned? 1 ONLY 1 reward of 5 spins? Seriously not happy what so ever. It really is the final nail for me at VS.

 

[thr0b]

Stop playing there if you don’t like it! They don’t have to reward you with anything, you know they won’t reward you with much but you keep complaining about it!

They’re not going to change for you, so you need to move on somewhere that suits you better.

 

[Supababe]

Stop playing there if you don’t like it! They don’t have to reward you with anything, you know they won’t reward you with much but you keep complaining about it!

They’re not going to change for you, so you need to move on somewhere that suits you better.

I’m pretty sure that dreamRJ’s post was directed to the VS team. I think your response is harsh and uncalled for.

When you make significant deposits like he has and then miss out on COS rewards because you didn’t ‘make the most’ of the way the races work like many players do, then I think he has a right to ask the question on a public forum.

 

[ChopleyIOM]

I don't think anyone's suggesting DreamRJ shouldn't be able to post what he has, the point is that VS's reward structure is what it is, and I can't see much indication that it'll be changing anytime soon. Therefore, continually depositing and being aggrieved at the rewards structure is akin to banging your head against a brick wall whilst setting fire to your money.

Personally I think their rewards are still pretty good, particularly if you're a relatively small depositer and/or low-roller - and they're all just extra perks at the end of the day anyway, not some sort of entitlement.

I covered this in the latest video on my channel, and IMO VS get a lot of grief that they really don't deserve. If anything, their attentive presence on the forums just leads to them getting grief about things that have already been well communicated and understood - to the extent I can understand why many reps tend not to bother engaging much with the CM community.

 

[thr0b]

That’s exactly it. A reward is to encourage longer play and more deposits. If you’re already depositing more than most earn in a month, they don’t need to retain you.