Videoslots - Newly Accredited

[Team.Videoslots]

Hello @Nicola

I have checked from our side and everything seems to be working as intended, if you send us an email on [email protected] we can take a closer look into this for you.

Br,
Team Videoslots

 

[nuera007]

@Team.Videoslots

Are Merkur slots blocked from finnish players? I tryed to play Magic Mirror 2 and couldnt find it?

 

[Team.Videoslots]

Hi @nuera007,

All Merkur games are, unfortunately, blocked for Finland.

Best regards,
Team Videoslots.

 

[Buffalo Bill]

@Team.Videoslots
Why can't I see my balance anywhere when playing playtech games?

 

[Team.Videoslots]

Hi there @Buffalo Bill,

Are you playing via a mobile device or desktop? In most Playtech games you have the balance in the bottom left corner.

Best regards,
Team Videoslots.

 

[Buffalo Bill]

desktop, have to zoom out to 67% to see it, didn't think to try that

 

[Team.Videoslots]

Hi again @Buffalo Bill,

You should not have to zoom out unless you have a really low resolution in windows. Feel free to send us a PM if you want any assistance with changing your resolution.

Best regards,
Team Videoslots.

 

[Scott1baird]

Okay so I just completed the 25000 wins trophy, no reward. @Videoslots can you advise?

 

[Jono777]

Okay so I just completed the 25000 wins trophy, no reward.

25000 or 250,000

if the latter, think I got 50 on Book of Dead, that was pre WoJ though

 

[Scott1baird]

25000 or 250,000

if the latter, think I got 50 on Book of Dead, that was pre WoJ though

I was expecting a wheel.

 

[Jono777]

I was expecting a wheel.

All the "win xxx,xxx times" are now green wheels so your not missing anything major

 

[Oscar Arnhem]

All the "win xxx,xxx times" are now green wheels so your not missing anything major

Just had the win 330000 time,got nothing

 

[Jono777]

Just had the win 330000 time,got nothing

Looks like they've changed again then

The targets ending in 000 carried a green wheel, the ones in between ending 5000 carried nothing.

I am real close to the 300,000, would have though these sort of milestones carried at least a Red Wheel but I am not even remotely excited and known it will only end in pure disappointment.

 

[Oscar Arnhem]

Looks like they've changed again then

The targets ending in 000 carried a green wheel, the ones in between ending 5000 carried nothing.

I am real close to the 300,000, would have though these sort of milestones carried at least a Red Wheel but I am not even remotely excited and known it will only end in pure disappointment.

My mistake ,it was the 325000 win:*

 

[Scott1baird]

Yeah asked live chat.



scott baird
Hi there I was wondering about the Outdated URL wins, should I have gotten a wheel? I completed it with no reward, it was on my last spin on donuts.

Chat started

Elias K joined the chat

Elias K
Hello Scott, how has your day been thus far?


scott baird
Hello Elias

Was good up until I didn't get a reward for completing the Outdated URL wins trophy

Elias K
Trophies have rewards randomly placed behind them



Only collecting all Trophies in a single game always credits a Wheel of Jackpot


scott baird
So nothing for Outdated URL wins?

Elias K
Unfortunately, no


scott baird
Really? What happened to the trophy?

Elias K
You received the Trophy for 2,5k wins but the Trophy did not have any reward within, it seems


scott baird
Wasn't it the Scottish trophy?

Elias K
This was the 2,500 wins in Donuts Trophy


scott baird
And nothing for the Outdated URL wins trophy

Elias K
In which game was this?



Or was this a Global Trophy?


scott baird
Global

Elias K
I see, one moment


scott baird
Been working on it for ages

On my last spin on donuts today that was my Outdated URL win and I completed that trophy.

Elias K
Yes, I could locate the Scottish Royal Shield achievement now but it appears no Reward was hidden behind it


scott baird
That sucks lol

Okay thanks for the info.

Elias K
You're welcome Scott, any time


Lol just reread that myself two trophies no reward lol

 

[Team.Videoslots]

Good morning @Scott1baird,

There is no reward behind that trophy, keep in mind that there is quite a lot of those trophies as you receive one every 5000 wins counted from all games.

Best regards,
Team Videoslots.

 

[Denis Becker]

@Team.Videoslots

i'am wondering about my xp trophy "wood-wheel" (xp-lvl 5-20) reward from yesterday,
because i'm level 30 and were qualified for the "bronze-wheel" (xp lvl 25-45)
whats wrong? is it just a reward issue (because wrong wheel) or if i understand something wrong with
The Wheel of Jackpots Terms

greets,
Denis

 

[Team.Videoslots]

Hi there @Denis Becker,

Could you please send your username in an e-mail to [email protected] and we'll take a look.

Best regards,
Team Videoslots.

 

[bebo67]

Well I reached level 100 and got the Gold Wheel. I'm scared The last time was a dud!

 

[Steviedoo]

Well I reached level 100 and got the Gold Wheel. I'm scared The last time was a dud!

And. Don’t keep us waiting.:::..

 

[CongoGB]

Hi @Team.Videoslots - I changed my max bet protection limit earlier this week to 0.30 and set it to “No cool off”. I had a big win earlier today and went to temporarily remove the limit, but it now says the limit will be removed in 7 days - that can’t be right?

Is that a deliberate setting, or a fault?

 

[Team.Videoslots]

Hello CongoGB.

This seems to be an error, we have reported it to our technical team for investigation, thank you for reporting this issue.

Best regards,
Team Videoslots.

 

[DreamRJ]

@Team.Videoslots - Why has the slot reset on Pirates Plenty. I already unlocked the extra 6th reel at stakes 0.20p and 0.40p? It has now reset. Please can you fix it. Not happy.

Thanks in advance

 

[Team.Videoslots]

Hello DreamRJ.

Could you please send this over to [email protected] and we can investigate this further.

Best regards,
Team Videoslots.

 

[DreamRJ]

Hello DreamRJ.

Could you please send this over to [email protected] and we can investigate this further.

Best regards,
Team Videoslots.

Ok thanks, email sent now

 

[bebo67]

And. Don’t keep us waiting.:::..

Sorry, I got busy, and then it was down last night. I picked 100 dollars. Better choices for sure. Wonder when the diamond wheel comes into play?

 

[09237653]

Two things:

1. Has the extra wagering requirement kicked in today? I was expecting the battle numbers to drop overnight with the claim of there being so many freeloaders on the site, but still 1300+ players in Gemix this morning.

2. Every week I seem to get some free spins on three musketeers (from the clashes), now this game has some kind of build up over time bonus game but the progress does not carry over between my free spins so I'm basically playing the game every week without the possibility of ever seeing any bonus games as any gained progress is wiped after the fs ends doesn't this kinda cripple the RTP of any free spins used on three musketeers?

 

[Team.Videoslots]

@09237653

Yes the wagering requirement has been updated today.

We will look into if we are able to remove that game from the Clashes, so you will no longer receive those.

Br,
Team Videoslots.

 

[leobree]

I didnt get any Freespins from the Clashes, but i played much last week?

 

[Denis Becker]

I didnt get any Freespins from the Clashes, but i played much last week?

they will come in between 30-45 mins because +1hour summertime for us germans (cet) and the system at VS based the rewards on gmt time zone

 

[Team.Videoslots]

Hello @leobree

As @Denis Becker said, the spins can take some time to arrive, should you feel something is not right, you can send us an email and we will investigate this for you.

Br,
Team Videoslots.

 

[Jono777]

Hello @leobree

As @Denis Becker said, the spins can take some time to arrive, should you feel something is not right, you can send us an email and we will investigate this for you.

Br,
Team Videoslots.

Hi Team VS

I have sent an email as received no CoS at all today.

Deposited and played pretty much everyday last week, same games, same styles, same patterns and usually get 35-50 spins, this week I got 0.

Can you look into this please, as I say e-mail sent to usual addy

 

[miso]

Hi Team VS

I have sent an email as received no CoS at all today.

Deposited and played pretty much everyday last week, same games, same styles, same patterns and usually get 35-50 spins, this week I got 0.

Can you look into this please, as I say e-mail sent to usual addy

I wonder are the rewards being added manually? Because I think I got them once in batches... now this week I only got 2 x 5 spins on crappy games and I thought I should get more since had a few pop ups saying I'm quite high in the clash Probably will send an email too, just in case.

 

[Jono777]

No reply and no rewards so far....

Maybe they advanced me to position 99,999 in the clash

 

[bebo67]

Ok, for the life of me, I don't understand it's purpose. Clash Of The Spins.......Saturday night I was having an amazing session, and I remembered saying to myself, will see if this Clash Of The Spins is a farce or not, as I only won 15 free spins, the week it came out and nothing since. So for 3 straight hours, I was betting $7.50-$20 a spin ( Yes I bet that high when my balance warrants it. And did another hour or so on Sunday. This is my wagering for 24 hours. And sure as heck, I won 10 free spins. All I can say is wtf????? Purpose? That is all together 4 hours of wagering.
$ 20,078.10

Wagered

 

[bowki]

Your betsize doesn't matter at all in the Clash of the Spins. As long as its >0.20 €/$ there's no difference if you bet 1 or 100€/$. Only the win multiplier count for the one kind and your amount of spins for the other clash.

 

[09237653]

If you spread your bets and played 10 games at once at $1 a spin each you'd place in and probably win every single clash.

 

[bebo67]

Your betsize doesn't matter at all in the Clash of the Spins. As long as its >0.20 €/$ there's no difference if you bet 1 or 100€/$. Only the win multiplier count for the one kind and your amount of spins for the other clash.

I was getting a lot of big wins, hence the reason why I was able to play 3 hours straight. I started off at 20 dollars and made it up to 2700 in 3 hours. So is it safe to assume that one needs to be on longer than 3 hours? Since I only won 10 free spins.

 

[bebo67]

If you spread your bets and played 10 games at once at $1 a spin each you'd place in and probably win every single clash.

How the heck do you play 10 games at once?

 

[09237653]

How the heck do you play 10 games at once?

With a fast PC and autoplay, and an extra monitor or two can help.

 

[sueyh]

Ok, for the life of me, I don't understand it's purpose. Clash Of The Spins.......Saturday night I was having an amazing session, and I remembered saying to myself, will see if this Clash Of The Spins is a farce or not, as I only won 15 free spins, the week it came out and nothing since. So for 3 straight hours, I was betting $7.50-$20 a spin ( Yes I bet that high when my balance warrants it. And did another hour or so on Sunday. This is my wagering for 24 hours. And sure as heck, I won 10 free spins. All I can say is wtf????? Purpose? That is all together 4 hours of wagering.
$ 20,078.10

Wagered

You wouldn't get much for playing for 4 hours, especially if you played only one game.
4 hours means there were 8 battles-one for half an hour each.

For "spin clash" I believe people who play 4 games at once gets 4 times more point than people who play only one game, and the bet size of $2 and over $2 will get all same points on each spin, so it really doesn't matter if you bet $20, if you are after rewards from COS, I suggest to play 4 game at same time, $2 bet on each game.

That goes to "big win clash" too. It doesn't matter if you won 10000 x bet size, it is all about how many times you have a big win during half and hour. A win of 60x and over 60x gives you 9 point, 30X 3 points, 15x 1 point so the person who plays 4 games same time will get more point obviously.

 

[bebo67]

With a fast PC and autoplay, and an extra monitor or two can help.

Am I the only one that thinks there is something wrong with that? Wow.....just wow! So much for promoting responsible gambling

 

[09237653]

I'm not saying I do that myself, but having up to 2-3 monitors is pretty standard on a nice gaming computer setup (I have two) in theory it could be done to dominate the clashes and no doubt there is people that will do that.

 

[bebo67]

I'm not saying I do that myself, but having up to 2-3 monitors is pretty standard on a nice gaming computer setup (I have two) in theory it could be done to dominate the clashes and no doubt there is people that will do that.

I have seen posts where people are doing it, but not my business.

 

[Gaz237]

Anyone else having any issues withdrawing?.

Chat keep telling me I have only turned over £14 of my £30 deposit.

Yet my history and rtp shows I have turned over £114.

Edit--- worked now

 

[TheAverageGuy]

Sent off an email re: zero clash spins

Got the same amount of replies ;-)

 

[Team.Videoslots]

Hello TheAverageGuy,

If you have not received any help yet, please send us an e-mail to [email protected] and we will take a look.

Best regards,
Team Videoslots.

 

[TheAverageGuy]

Hello TheAverageGuy,

If you have not received any help yet, please send us an e-mail to [email protected] and we will take a look.

Best regards,
Team Videoslots.

Thought I had looped you in originally, but looking at the sent email it seems not to have been a sticky bonus complaint. On its way now ;-)

Thanks

 

[Tirilej]

I've tried to make a deposit 5 times now. Doesn't work.
Perfect, then I'll save the money ...and no, I'm not going to send any email.

 

[Team.Videoslots]

Hello Tirilej,

Unfortunately, we are quite limited in what we can do unless we receive an e-mail, the basic troubleshooting would be to make sure that cookies and cache has been cleared and trying from a different browser. Should the issue persist, we would be happy to take a look for you

Best regards,
Videoslots.