Videoslots - Newly Accredited

[Steviedoo]

Did you go back on Golden ticket to see if it would adjust?
And why are people getting kicked off?

it didn't adjust at all....

 

[Steviedoo]

Devils' Advocate here: would people still report it if the balance didn't update after a loss on the game

Well that's not the issue...and that's not what happened....and really yes I would report it...cuz don't want to know that I won money with money that wasn't mine and then to have to be chased by a casino to give it back...or that your winnings were void...cuz of it...like do I want to really have to go through that?

There is a thread about this sort of conundrum here....interesting read.
https://www.casinomeister.com/forums/threads/have-you-been-overpaid.75662/

 

[Steviedoo]

Happens every session Dan, no exceptions. And there is no exact time frame as to the frequency, nor does it matter which browser is used. You realize it only when the trophies, race and other messages do not pop-up anymore or when closing the current game. Funnily, the games carry on playing as normal like VS wouldn't exist.

Makes you almost afraid to play...like should we be taking screenshots of every time we get off a game...it happens when closing the game on my iPad....

 

[Harry_BKK]

Makes you almost afraid to play...like should we be taking screenshots of every time we get off a game...it happens when closing the game on my iPad....

LOL...i would soon need an additional storage unit if I start doing that.

I thought as well it happens when i close a game until i realized once that the small messages at the left bottom corner with trophy, win and race announcements had stopped popping-up. When i opened VS in a second window I was logged off already.

What is really strange that the game keeps spinning normally and I am not even logged in anymore.... how that works is a complete mystery to me.

 

[Dan.Videoslots]

Hi all,

I just want to inform that we are collecting data right now regarding this from everyone here that have reported the issue. I can also inform that our tech team have done a few modifications, and it could be fixed now but we would appreciate if you could report to us if it happens again.

Br,

Daniel

 

[Tirilej]

Hi all,

I just want to inform that we are collecting data right now regarding this from everyone here that have reported the issue. I can also inform that our tech team have done a few modifications, and it could be fixed now but we would appreciate if you could report to us if it happens again.

Br,

Daniel

Those problems started right after you had tried to change server. Every time I've had a longer session on a game I got logged out. If it was a short one nothing happened.
I've never seen anything wrong with the money though so it haven't bothered me.

I has happened at other places too for me, like often at Thrills, so it's not that uncommon. The casino just starts to think we're not active and log us out.
I hope it's fixed now though

 

[Ork]

LOL...i would soon need an additional storage unit if I start doing that.

I thought as well it happens when i close a game until i realized once that the small messages at the left bottom corner with trophy, win and race announcements had stopped popping-up. When i opened VS in a second window I was logged off already.

What is really strange that the game keeps spinning normally and I am not even logged in anymore.... how that works is a complete mystery to me.

The other strange thing i noted in a previous post and contacted support about is the lack of cashback and race spins notifications when logging back in after being logged out.
I'm still not sure if we continue to earn cashback and race spins when logged out.
They produced a list of games i'd played and earned cashback on after a session and a lot of games were missing, after I queried the other games they said oh yes they earned cashback as well. Didn't fill me with confidence tbh.
I too wonder how VS logs this to user if the user isn't signed in.

 

[Dan.Videoslots]

Hello Ork.

I have sent you a private message.

Best regards,
Daniel.

 

[bebo67]

it didn't adjust at all....

Well that is kind of scary. So your playing, but your really not playing. I am sorry this happened to you. I hope they get it fixed and you get your money back. There has to be a way with all their computer tech skills to show it some where.

 

[The Viking]

has happend to me few times as well, only when you change games do i notice im not logged in pretty weird
havent been there in 2 weeks though but thats for diffrent reason

LOL...i would soon need an additional storage unit if I start doing that.

I thought as well it happens when i close a game until i realized once that the small messages at the left bottom corner with trophy, win and race announcements had stopped popping-up. When i opened VS in a second window I was logged off already.

What is really strange that the game keeps spinning normally and I am not even logged in anymore.... how that works is a complete mystery to me.

 

[Ork]

The other strange thing i noted in a previous post and contacted support about is the lack of cashback and race spins notifications when logging back in after being logged out.
I'm still not sure if we continue to earn cashback and race spins when logged out.
They produced a list of games i'd played and earned cashback on after a session and a lot of games were missing, after I queried the other games they said oh yes they earned cashback as well. Didn't fill me with confidence tbh.
I too wonder how VS logs this to user if the user isn't signed in.

Just want to thank Dan for double checking this query and putting my mind at ease.
It appears my original query regarding the cashback was correctly calculated and paid!


Cheers!

 

[Dan.Videoslots]

Hey everyone.

We have done some changes and the issue should, hopefully, be sorted now.

Please get in touch with me if the problems persist and we will investigate this further.

Best regards,
Daniel.

 

[nikantw]

Am I doing something wrong with the Red Tiger fs?
Can’t stop the spinning, it’s like bang-bang you are dead! Is there a way to take one spin at a time?
Like the 15 fs today. I mean it is bad enough that I win 0.00 – 0.30 out of them most the time, why can’t I even get the chance to see WTF is going on when I play fs in a new Red Tiger game? Today it finished the 15 dead fs in less than 10 sec!!

 

[geordiecolin]

Those free spins are not loading for me in wild wild chest.

 

[paul7388]

Those free spins are not loading for me in wild wild chest.

Same here Colin. Activated the bonus successfully but load the game and no free spins there.

 

[Dan.Videoslots]

Those free spins are not loading for me in wild wild chest.

Hi Guys,

We are looking into the FS issue and will inform you when it is fixed. NetEnt games are also down and will also inform you when they are back up.

Br,

Daniel

 

[RichyJ75]

Those free spins are not loading for me in wild wild chest.

Same here!

And cheers for the update, Dan.

 

[Dan.Videoslots]

Hi guys,

NetEnt and our fs issue are now working again.

Br,
Daniel.

 

[geordiecolin]

Hi guys,

NetEnt and our fs issue are now working again.

Br,
Daniel.

Not for me Dan. They are still not there.

 

[Playford7]

Not for me Dan. They are still not there.

Same, live chat just told me there's a issue and will be credited at some point today mate

 

[Deleted member 30014]

yep, still not working for me either! I can wait though.

 

[b3b44]

same here FS not working

 

[Dan.Videoslots]

Hi guys,

So we have reset the fs voucher, so you can now redeem it again.

Br,
Daniel.

 

[Deleted member 30014]

Hi guys,

So we have reset the fs voucher, so you can now redeem it again.

Br,
Daniel.

I get the following message: "Freespin bonus not added, try again later if you are sure you've never played this bonus before."

I also had freespins on Twin Spin that have gone missing.

 

[b3b44]

getting the same message

 

[Playford7]

getting the same message

Yes and the same for me.....

 

[colinsunderland]

Freespin bonus not added, try again later if you are sure you've never played this bonus before.

Live chat told me you are going to add something to a different game later?

 

[Dan.Videoslots]

Hi all,

I have informed our tech team and they are looking at it again.

Br,

Daniel

 

[Playford7]

Hi all,

I have informed our tech team and they are looking at it again.

Br,

Daniel

Cheers dan.
Must be driving you insane this issue
Kudos for beyond swift response though. Appreciated

 

[Dan.Videoslots]

Hi Kenji,

I have sent you a PM.

Br,
Daniel.

 

[Dan.Videoslots]

Hi again guys,

The fs should work now, and you can try to redeem the voucher again.

Br,
Daniel.

 

[spintee]

Hi again guys,

The fs should work now, and you can try to redeem the voucher again.

Br,
Daniel.

Still the same, Freespin bonus not added, try again later if you are sure you've never played this bonus before.

Loged in and out, Tried clicking the previous, you just activated 15 free spins and nothing

 

[colinsunderland]

Hi again guys,

The fs should work now, and you can try to redeem the voucher again.

Br,
Daniel.

nope, voucher redeemed fine, no free spins in game

 

[RichyJ75]

All fine for me, cheers, Dan.

Re-input the same code and got the freespins no problem. Game was great, coughed up £11.60 which Book of Dead relieved me of! Should have stayed on the Wild Chest!

 

[Deleted member 30014]

Nothing here still. Decided to deposit anyway and try out the came, up to £80 from a £20 deposit. this game is pretty good, never heard of the company before!

 

[colinsunderland]

mines worked now, won nothing lol

 

[Dan.Videoslots]

Hey guys.

I have gotten verification from the Tech team that this should be resolved.

Please try to redeem the voucher again, and if it does not work, just send me a message and I will sort it out for you.

Best regards,
Daniel.

 

[kanajorma]

Hey guys.

I have gotten verification from the Tech team that this should be resolved.

Please try to redeem the voucher again, and if it does not work, just send me a message and I will sort it out for you.

Best regards,
Daniel.

Still not working for me.
Morning i managed enter code, but no spins and now it just not accept code and i get same error as another users.

 

[Dan.Videoslots]

Hello Kanajorma.

I sent you a private message.

Best regards,
Daniel.

 

[Dan.Videoslots]

Hello everyone.

Today we have an amazing new release from NetEnt to share with you, it is called Jungle Spirit: Call of the Wild. The big feature in this game is the free spins, once you hit three, or more, scatters the game goes from 243 ways to 1024 ways, meaning that an extra row is added. You also get to choose what medium paying symbol will be the centre of your free spins, that will decide the amount of spins and volatility of them. If you go for the highest volatility, this free spin round can hit even bigger that Dead or Alive, which I know many of you guys enjoy.

More information about Jungle Spirit: Call of the Wild

Pay lines: 243 ways – 1024 ways in free spins
Min bet: € 0,2
Max bet: € 100
RTP: 96.47 %

Trophies and Rewards have been added. This game is available for UK players.

I wish you all good luck!

Best regards.
Daniel.

 

[kanajorma]

Thanks again Dan, you are great support!

 

[colinsunderland]

I got logged out again earlier, while playing Bonanza, kept an eye on notifications and didn't get any for any cashback for the game.

 

[Dan.Videoslots]

Hello Colinsunderland.

I will get in touch via private message.

Regarding the Cashback, the notification that appears is a estimation of the Cashback you have earned during that session, but it is not a receipt for Cashback. It gets calculated once every day, at midnight, and as long as a bet is registered properly, and you are not playing with a bonus, you will receive the Cashback you earned.

Best regards,
Daniel.

 

[interlog]

Dan,

How does the cashback exactly work with a bonus then? When I had the bonuses that get given in 10% increments, I noticed that you earn cashback. However, when Kenny occasionally drops a VIP bonus, no cashback is given?

When you play with the incremental bonus, do you get 100% of the normally earned cashback or a percentage of it?

 

[Dan.Videoslots]

Hi interlog,

Not all our bonuses gives cashback while playing with them but you do earn normal cashback if you are eligible to earn it during a deposit bonus.


Br,

Daniel

 

[Dan.Videoslots]

Hello everyone.

Todays releases comes from three powerhouses of online slots, we have Xing Guardian from NextGen, The Heat is On from Microgaming, and Beetle Jewels from iSoftbet.


Additional information about Xing Guardian:

Paylines: 1024 ways
Min bet: € 0.50
Max bet: €125
RTP: 97.01%

This game is not available for UK players. Trophies and Rewards have been added.

Additional information about Beetle Jewels:

Paylines: 10
Min bet: € 0.1
Max bet: €10
RTP: 95.6%

Trophies and Rewards have been added. This game is available for UK players.

Additional information about The Heat is On:

Paylines: 45
Min bet: € 0.50
Max bet: €125
RTP: 97%

Trophies and Rewards have been added. This game is available for UK players.


Good luck!

Best regards,
Daniel.

 

[Dan.Videoslots]

Todays Releases



Hi Guys,

Today we have 3 releases these are Puss N Boots by Red Tiger, Chibeasties 2 by Yggdrasil and Matsuri by PlayNgo.

Puss N Boots: In a fairytale world of swordsmanship, style and dashing chivalry. Watch as Puss flies across the screen and slashes open the reels with his sword to reveal fantastic features and big wins. This premium video slot includes a host of special bonuses and features that will keep players coming back for more.

Additional Information:
No of Paylines: 20
Min Bet: 0.20
Max Bet: €100
RTP: 95.23%

Chibeasties 2: Chibeasties 2 lures players back to a magical forest with our most adorable game characters ever. The second coming of this funky adventure game features 4 different game modes, each of which has a unique wild feature and the potential for wild mutations. Players can expect to fill the reels with wilds in Free Spin mode, winning massive Free Spins.

Additional Information:
No of Paylines: 20
Min Bet: 0.20
Max Bet: €100
RTP: 96.2%

Matsuri: Feel the pulse and excitement of a traditional Japanese festival in Matsuri, a beautiful 5-reel slot from Play'n GO that honours the culture and traditions of East Asia. Win by lining up fine feminine festivalgoers as well as tasty treats like dango dumplings, tangy takoyaki and cool kakigori on a warm summer night.

Additional Information:
No of Paylines: 25
Min Bet: 0.25
Max Bet: €100
RTP: 96.17%

All Games have had trophies and rewards added.

Br,

Daniel

 

[Steviedoo]

just a few errors...
code 212 when trying to play new Mg game the heat is on ...on ipad and mobile
chat services not connecting
and i cant get to my documents section i get the cloudflare error page
and deposit page doesnt come up

my internet works fine for other casinos i just tried...so don't know what's happening

and after the fiasco of losing 130$ cuz i got logged off and they cant find a record of it...not playing as much as i used to ...

and honestly i asked chat services where i can send a copy of my card so that i can get re verified for the 100th time and he told me to do it on documents section on my own when i just finished telling him i cant get to it cuz its telling me that the page is offline with that cloudflare error.

 

[BrianGhattas]

Is there any chance of you lowering the bank transfer fees for Canadians? I can't seem to withdraw any other way except via my bank and $29 is way too steep. I have endured these charges for awhile but with another casino giving me all of my winnings (not PlayOLG.ca, by the way) I would like to see the transfer fee halved to $15, please.

 

[Playford7]

Is there any chance of you lowering the bank transfer fees for Canadians? I can't seem to withdraw any other way except via my bank and $29 is way too steep. I have endured these charges for awhile but with another casino giving me all of my winnings (not PlayOLG.ca, by the way) I would like to see the transfer fee halved to $15, please.

Must be honest. You maple leafs seem to have a hard time with online, I'm Lucky being uk based (expect wen away for work) when I can't play as they won't let me use a vpn, well actually betat have in the past and paid out.
Guess some of us don't know how lucky we are living in the uk, that being said I'd happily leave my leafy little Suburb for a nice flat in Toronto anyway!..beautiful place