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Videoslots - Newly Accredited

Had the same issue, Good luck getting help as I got slagged off somewhat. It has not happened to me again yet but will see if it does the next time I play.

They could not find anything on mine. It only be a small issue soon as my freeroll wagering is getting close to been to low. My rtp on most games as been declining fast for 6 weeks so i decided against chasing the 500 every 14 days as the freerolls was just as bad. Dont get the free spin voucher anymore as my bonus amount is to high (something we was not aware of for most the time). seems a lot of glitches around on there at the moment
 
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@Team.Videoslots

Are VS doing re-verifications of old customers? I just received an email saying "Your identity check has not been approved". Well it has. Since 2015.

Edit: After checking noticed my ID on file was my old passport. Which expired 2015. My identity hasn't expired though.
 
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Hello Casinomeisters,

We'll start this amazing Thursday by releasing 3 fantastic games. We have Exotic Cats from Microgaming, Bonus Olympus from Game 360 and finally Lightning Horseman from Lightning Box.

Exotic Cats (Microgaming)
RTP: 96.33%
Min/Max: 0.15/30.00
Paylines:243

Bonus Olympus (Game360)
RTP: 95.08%
Min/Max: 0.25/125.00
Paylines: 25

Lightning Horseman (Lightning Box)
RTP: 95.52%
Min/Max: 0.40/50.00
Paylines: 40

All games have trophies and rewards added and they will be available in the UK.

The best of luck to all of you.

Best regards,
Team Videoslots.
 
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Hello again Everyone,

We'll continue this Thursday by releasing another three brand new games. In this batch we find Fire N Fortune by 2by2, Leprechaun Song by Pragmatic and Flaming Fox by Red Tiger.

Fire N Fortune (2by2)
RTP: 95.99%
Min/Max: 0.15/15.00
Paylines: 15

Leprechaun Song (Pragmatic)
RTP: 96.46%
Min/Max: 0.20/100.00
Paylines: 20

Flaming Fox (Red Tiger)
RTP: 96.11%
Min/Max: 0.10/100.00
Paylines: 20

Both trophies and rewards have been added and they will all be available in the UK.

Hope you will enjoy these additions and we wish you the best of luck!

Best regards,
Team Videoslots.
 
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Hi everyone,

Finally, the weekend is within reach and we'll celebrate that by releasing 4 new games and 2 brand new providers. We have Little Dragons from Greentube, Quake from Spieldev Gaming, Respin Mania from Skywind and The Only Way Is Essex by Storm Games.

Quake (Spieldev Gaming)
RTP: 96.36%
Min/Max: 0.25/12.50
Paylines: 25


Little Dragons (Greentube)
RTP: 95.05%
Min/Max: 0.25/50.00
Paylines: 243

Respin Mania (Skywind)
RTP: 96.18%
Min/Max: 0.25/250.00
Paylines: 25

The only way is Essex (Storm Games)
RTP: 94.57%
Min/Max: 0.20/10.00
Paylines: 10


All games have trophies and rewards added. They will be available in the UK except for Respin Mania.

We hope you have all have a fantastic weekend and good luck in the new games.

Best regards,
Team Videoslots.
 
Rant Alert! Keep on going pass me if you must. And DONT anyone dare say " I should be grateful"
@Team.Videoslots. Right now, I don't like you guys, so for me to even acknowledge you, is telling you something! Now I understand what Jono and everyone else were talking about when it comes to the rewards! It took me over 2 k dollars just to get past that 10000 trophy! And have it show up as 50 free spins?????? It was 100, and the values was just a little over 3 dollars! Yes the value has obviously changes, and yes the reward has changed! As someone that deposits large amounts into your casino, and has had only 2 withdrawls in almost a year, not by choice, plus factoring in all the failed bonuses. This is NOT cool! Your customers........US! Have been beyond loyal to you guys. BEYOND! And for what????? :mad::mad::mad::mad:
 
Hello Bebo67,

We are sorry to hear that you are unhappy. We are updating the Trophy system all the time, which means the rewards will be changing as well and you are not always receiving the same rewards than before.

We apologise any inconveniences this might have cost for you.

Best regards,
Team Videoslots.
 
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Hello Bebo67,

We are sorry to hear that you are unhappy. We are updating the Trophy system all the time, which means the rewards will be changing as well and you are not always receiving the same rewards than before.

We apologise any inconveniences this might cost for you.

Best regards,
Team Videoslots.
Save it! Its a broken record. If you guys are that hurtin right now, why not stop adding new games and providers everyday! Try stop being the Biggest Casino on the PLANET! Kingdoms eventually fall due to greed. As god is my witness, until you figure it out, no more money is going to you from me.
 
Rant Alert! Keep on going pass me if you must. And DONT anyone dare say " I should be grateful"
@Team.Videoslots. Right now, I don't like you guys, so for me to even acknowledge you, is telling you something! Now I understand what Jono and everyone else were talking about when it comes to the rewards! It took me over 2 k dollars just to get past that 10000 trophy! And have it show up as 50 free spins?????? It was 100, and the values was just a little over 3 dollars! Yes the value has obviously changes, and yes the reward has changed! As someone that deposits large amounts into your casino, and has had only 2 withdrawls in almost a year, not by choice, plus factoring in all the failed bonuses. This is NOT cool! Your customers........US! Have been beyond loyal to you guys. BEYOND! And for what????? :mad::mad::mad::mad:

Save it! Its a broken record. If you guys are that hurtin right now, why not stop adding new games and providers everyday! Try stop being the Biggest Casino on the PLANET! Kingdoms eventually fall due to greed. As god is my witness, until you figure it out, no more money is going to you from me.

ANNNNNNNNNNNNNNNNNNNNNNDDDDD BREATHE
 
I see Team V has officially met bebo now.:p

I was going to post this anyway and this is just letting you guys know and not a rant, It looks like competition is heating up and it's opening up for us Canadians, So you guys got to up your game, New casino has come along which will get some of my deposits and the play olg site here may be getting wms games which will may make me deposit there as well if everything works out for both.
 
Can you please do something about battles ending early @Team.Videoslots ? They are becoming more and more common! a battle that can hold 1500 players ending before its reg is close to over and hasn't even hit 1000 players is a bit naff. :)
 
@Team.Videoslots

Videoslots Casino Race

TBH, until today I never paid much attention to the race, nor what place I am. I looked at it as a few extra bucks every Monday, nothing more, nothing less.

However, I had a closer look just now and it left me fuming, to put it mildly. :mad: You are currently awarding a share of the weekly pot to 11288 players, highest $500, lowest $2.40. This week I amassed some 115438 points, putting me in 42nd place. All good so far.

But looking at the prize money makes me cringe. Let's just keep the calculation simple at $0.20 / spin

- 42nd place - $42.40 prize money: I wagered $23,087.60 to accumulate 115,438 points
- 11,288th place - $2.40 prize money: The player wagered $18.80 to accumulate 94 points

Can you see what I mean? This screams of unfairness. I wagered 1,228x more than the player in last place, yet the prize money is only appr. 17x as much. At roughly 4% margin on the slots, VS made from my wagering $923 in revenue. The player in last place generated $0.77 in revenue for VS. I get some 40 bucks, he/she get's $2.40. So I am subsidizing the prize money for those where you actually make a loss. :eek: :eek:

Who at VS thought that a player doing 100 spins @ $0.20 is enough loyalty for a share of the weekly prize pool? :confused:

I would suggest that you re-evaluate your prize structure. Maybe cut 2,000 places from the bottom and start rewarding better those players who actually are bringing you revenues. The TOP100 should not receive less than $100 in prize money as that would fairly reflect their activity and contribution level to your casino revenues.

Looking forward to your reply. And please not the generic "We will forward it to the relevant department".
 
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Spotted this earlier in the week mate but resisted posting as my "rewards" issue has been "passed to relevant department" so waited for someone else to make this observation and bring it up.

The race has been restructured really recently, possibly the same time they decided to swap free spin rewards for "race enhancers" or shitty deposit matches (erm 10% increments, no thank you and it requires ANOTHER deposit so no reward there eh :confused: ) (IE: pointless = no reward)

Minimum prize was always 3.00 units and went up 3.5, 4.0. 4.5 etc etc etc, now it is in 0.20 unit increments :eek:

Trustworthy as they are, together with their lightning fast payouts, I REALLY want to know what is going on at VS, all these changes (none of them to benefit the player, even in the slightest) total removal of loyalty rewards (and NO VS its not been tweaked or the same value, its simply NOT) Dan gone out of the blue, the same "fob us off" replies over and over on this forum, what's happening?????

All this together with a T&C's update upon log in today, yes I couldn't be arsed to trawl through to see exactly what, but hey that' me and 10,000 others for sure ;)

It seems in summary to me that the casino which was simply miles above and better than the rest has adopted a take, take, take policy and stuff the player attitude. Something which experience usually suggests a total take over by new owners or at least management. Could be way off the mark but something big has certainly changed and NOT for the better, sad times :(
 
Hello Guys,

We understand your point of view and appreciate your feedback however, unfortunately there is nothing we can do for this at the moment than forward these suggestions further and let the correct department take a decision, how to procedure this.

Best regards,
Team Videoslots.
 
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Hello Guys,

We understand your point of view and appreciate your feedback however, unfortunately there is nothing we can do for this at the moment than forward this suggestions further and let the correct department take a decision, how to procedure this.

Best regards,
Team Videoslots.

The dreaded answer as expected.

Could you please bring my message to Alexander's attention. Don't want to bother him with an email. Thanks.
 
@Team.Videoslots

Looking forward to your reply. And please not the generic "We will forward it to the relevant department".

Hello Guys,

We understand your point of view and appreciate your feedback however, unfortunately there is nothing we can do for this at the moment than forward this suggestions further and let the correct department take a decision, how to procedure this.

Best regards,
Team Videoslots.

LMAO! - Didn't see that one coming :rolleyes:

Sorry couldn't resist :p
 
Unfortunately, your queries, Bebo, go straight in the Recycle Bin

laterz

goatz


You two made me really laugh but please, I see this as a serious issue.

It is akin Guts restricting promotions to specific markets where I from outside those markets subsidize their promotions without having access to them, yet they were happy to accept my cash deposits. IMO, loyalty bonuses should go to those who deserve it and in no way should a player subsidize prizes for other players, who actually are a loss for the casino.
 
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You made me really laugh but please, I see this as a serious issue.

It is akin Guts restricting promotions to specific markets where I from outside those markets subsidize their promotions without having access to them, yet they were happy to accept my cash deposits. IMO, loyalty bonuses should go to those who deserve it and in no way should a player subsidize prizes for other players, who are actually are a loss for the casino.
I'm glad I made you laugh :) And as you know, I find it very serious too. I find the whole situation with VS very serious.

Ooops Goatie made you laugh, not me lol
 
You two made me really laugh but please, I see this as a serious issue.

It is akin Guts restricting promotions to specific markets where I from outside those markets subsidize their promotions without having access to them, yet they were happy to accept my cash deposits. IMO, loyalty bonuses should go to those who deserve it and in no way should a player subsidize prizes for other players, who actually are a loss for the casino.
What a better costless way of gaining traffic from those with very limited finances to play slots than to take from the rewards of higher depositors then give it to the poorer in order to gain their traffic and loyalty!
It is my guess that Videoslots are preparing to float on the stock market and re-brand as RobinHood Casino
 
It's always been lowroller- centric......that's how they built their status :cool:

I think that they got their model spot on over the first number of years and the balance of rewards was good. Maybe they wish to become the Poundland/ Sports Direct of the slotting industry?
 
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