Hi all,
My account has been locked yesterday at Videoslots for apparently no reason (at least not a reason that would justify locking my account). So what happened? I was collecting freespins during the weekend in videoslots freerolls and played them yesterday evening. For the amount of spins they paid very little so i was frustrated or even mad and went to support and said i was frustrated. There was no insulting or anything i just said i was mad at the outcome of the spins. Support asked me in the meantime if i feel is gambling becoming an issue and i said yes (remember i was pretty frustrated from the spins), but i understood it in the sense that its often frustrating (like yesterday) not in the sense thats its generally an issue and frustrating all the time. He went on to ask if he should take any further actions and i said clearly no. Suddenly i see that my account has been locked and I was told will be locked for at least 6 months. So I feel this is all a big misunderstanding and would I have known what they think when they ask that question I would have never said yes its an issue. I swear I didnt understand it in the way that its generally an issue for me (and my life).
My deposits and withdrawals at Videoslots are well balanced (also for this month). I have not deposited huge sums in the casino. So i ask myself what I have done and if this is not a big exaggeration from their side.
Can you tell me what you think?
kind regards,
varverooo
PS: Of course now they keep my cashback, good for them.
My account has been locked yesterday at Videoslots for apparently no reason (at least not a reason that would justify locking my account). So what happened? I was collecting freespins during the weekend in videoslots freerolls and played them yesterday evening. For the amount of spins they paid very little so i was frustrated or even mad and went to support and said i was frustrated. There was no insulting or anything i just said i was mad at the outcome of the spins. Support asked me in the meantime if i feel is gambling becoming an issue and i said yes (remember i was pretty frustrated from the spins), but i understood it in the sense that its often frustrating (like yesterday) not in the sense thats its generally an issue and frustrating all the time. He went on to ask if he should take any further actions and i said clearly no. Suddenly i see that my account has been locked and I was told will be locked for at least 6 months. So I feel this is all a big misunderstanding and would I have known what they think when they ask that question I would have never said yes its an issue. I swear I didnt understand it in the way that its generally an issue for me (and my life).
My deposits and withdrawals at Videoslots are well balanced (also for this month). I have not deposited huge sums in the casino. So i ask myself what I have done and if this is not a big exaggeration from their side.
Can you tell me what you think?
kind regards,
varverooo
PS: Of course now they keep my cashback, good for them.