- Joined
- Apr 2, 2013
- Location
- UK London
Before I begin, this post is not a rant - just a heads up and suggestion. Also I apologise if this is already common knowledge but I could find no mention of it on the other threads.
This morning I logged into videoslots to play free spins on a couple of NetEnt games. Unfortunately I get the "Session timed out" message and contact customer services. Very good customer service rep then informed me that they do not have a UK license for any providers other than microgaming - although she did say that this was the "situation at the moment".
I am posting this as a heads up to other UK customers who deposit to play anything OTHER than Microgaming at Videoslots and also to ask the Videoslots reps if this is likely to change in the future. It might be a good idea for Videoslots not to offer UK customers free spins on games that they are unable to play.
This morning I logged into videoslots to play free spins on a couple of NetEnt games. Unfortunately I get the "Session timed out" message and contact customer services. Very good customer service rep then informed me that they do not have a UK license for any providers other than microgaming - although she did say that this was the "situation at the moment".
I am posting this as a heads up to other UK customers who deposit to play anything OTHER than Microgaming at Videoslots and also to ask the Videoslots reps if this is likely to change in the future. It might be a good idea for Videoslots not to offer UK customers free spins on games that they are unable to play.