Videoslots holding withdrawal.

[Buffalo Bill]

A friend of mine has a pending withdrawal from videoslots, they have started a statement of wealth request all of which he has complied with.
So far he has sent three lots of documents but it seems they’re still not satisfied.
No more information has been requested and support just tells him to wait.
This has been going on for 4 weeks now and my questions are:
Is this normal?
What is the next step to try and get this resolved.
Thank you in advance to our awesome community.

 

[anddi32]

All i can say is no, 4 weeks is not normal pending time in SOW-investigation if everything is fine and there is no ambiguitys.

I've made one time SOW-statement for VS and it was all over in few hours

 

[samdog21]

First time I ever heard videoslots, do this, every time I withdraw, 3 days max, @ team videoslots, your best bet, gl✌

 

[colinsunderland]

I would tell him to join here and send @Team.Videoslots a PM see if they can push things along as the first step.

 

[Buffalo Bill]

I would tell him to join here and send @Team.Videoslots a PM see if they can push things along as the first step.

Yes, I did think it might be best if he joins, will tell him to do this later today.
Should he contact the reps first or is a PAB relevant here?

 

[colinsunderland]

As far as I'm aware you need to contact the rep first, but even if not, the rep might sort it in a day, whereas Max might be busy and could take a few days to look at it, so would go with the rep first.

 

[Team.Videoslots]

Hello @Buffalo Bill,

Thanks for notifying us. For us to assist as effectively as possible, could you ask your friend to send us an email at [email protected], please?

Have a nice weekend ahead.

Best regards,
Team Videoslots

 

[Buffalo Bill]

Just an update if anyone is interested. My friend got paid in full about a week later though no real explanation as to what took so long.
Then out of the blue VS has closed his account again no real explanation. I guess that is the end of that then.