Vera & John Casino

Journeyman

Dormant account
Joined
Mar 1, 2013
Location
Europe
A short opinion about Vera and John casino.
I started playinh there a while ago. Just some small deposits as I already have my favourite casino.
They really do have a very nice casino with a lot of funny and nice bonusoptions.

Especially for the small player, once broke, there is always some way to accumulate points to get some free spins.
Same happened to me. I was broke. Had 10 free spins at Starburst at a 0,10 bet, and managed somehow to make €180 from it.
Very nice.
Fast payouts and CS is always there.

Downside in my opinion: WITHDRAWS LOWER THEN €50 have a €5 fee. Come on! Take care of your smaller players!

Now, I see this a bit ridiculous. So generous at all aspects but in change this horrible fee.
I went play there a few days ago. Deposited €10. Wanted to play some, but the Netent slots are not available for me anymore because of my location.
Fine, boring, so I withdrew €20 but I just received €15.

Ofcourse, everyone has to read their terms and conditions. I do too, but the headlines and I read the reviews at Casinomeister to choose to play wether or not.

My opinion: scratch that fee! or state it clearly for the players at every withdraw. This way noone will ever be negative surprised.

-Journeyman.
s
 
...
Downside in my opinion: WITHDRAWS LOWER THEN €50 have a €5 fee. Come on! Take care of your smaller players!
...
My opinion: scratch that fee! or state it clearly for the players at every withdraw. This way noone will ever be negative surprised.
...

I think the best way to do this is a short prompt when you make a withdrawal of under 50€ stating that there is a 5€ fee so that there are no unpleasant surprises for the players. The player can either withdraw nevertheless or continue playing until his balance reaches 50€+.

I can share your positive opinion about V&J. I think there whole set-up is very nice for low-/midrollers. You just need to be aware that one should reach this 50€ barrier.
 
Many casinos have a minimum cashout amount of €100.
Others and most common is €50 I think.

The fact that they are allowing lower amounts are positive IMO. There are fees for them too with both deposits and withdrawals, but I don't know if they are higher for them to pay out low amounts.
If it's possible for them to warn players then they should of course, but if it's in their rules we should read them before we play, as the OP said himself.
 
i dont agree with that, most casino's have 20 euro min wd , netent or multiplatform casino's definately have lower min wd and dep's than mg casino's or rtg in my experience
 
Its been said before that £5 charge is a real stinger especially for low rollers,

Most sites I no have a min withdraw of 10 - 20 and some as low as £5 with no charge
 
Hi Journeyman,

Your feedback is greatly appreciated and valued. Apologies are in order for the lack of clear information when making your withdrawal. We are reviewing this process to state this information as clearly as possible.

We are also working on a way to maintain our quick withdrawal time while catering for the best possible overall experience.

Again, thank you for your time and feedback.

Best Regards
Rupert
Vera&John

A short opinion about Vera and John casino.
I started playinh there a while ago. Just some small deposits as I already have my favourite casino.
They really do have a very nice casino with a lot of funny and nice bonusoptions.

Especially for the small player, once broke, there is always some way to accumulate points to get some free spins.
Same happened to me. I was broke. Had 10 free spins at Starburst at a 0,10 bet, and managed somehow to make €180 from it.
Very nice.
Fast payouts and CS is always there.

Downside in my opinion: WITHDRAWS LOWER THEN €50 have a €5 fee. Come on! Take care of your smaller players!

Now, I see this a bit ridiculous. So generous at all aspects but in change this horrible fee.
I went play there a few days ago. Deposited €10. Wanted to play some, but the Netent slots are not available for me anymore because of my location.
Fine, boring, so I withdrew €20 but I just received €15.

Ofcourse, everyone has to read their terms and conditions. I do too, but the headlines and I read the reviews at Casinomeister to choose to play wether or not.

My opinion: scratch that fee! or state it clearly for the players at every withdraw. This way noone will ever be negative surprised.

-Journeyman.
s
 
i had a email in Japanese offering a match bonus went to site gave up after waiting 10 mins for live chat another email was sent giving $1 worth of spins and the match bonus offered earlier was not available i don't mind if you send me promos in a different language as long as there valid
 
Hi randomiam,

this mail was sent by mistake. Sorry for any inconvenience.

Best regards
Rupert
Vera&John

i had a email in Japanese offering a match bonus went to site gave up after waiting 10 mins for live chat another email was sent giving $1 worth of spins and the match bonus offered earlier was not available i don't mind if you send me promos in a different language as long as there valid
 
Maybe you could give a brief synopsis while you're here of how a player won 20k on St*rb*rst allegedly in 21 minutes from a small deposit. :lolup:

Sorry to be slightly off-topic, but there are a few of us who would love to know...:eek:
 
i had a email in Japanese offering a match bonus went to site gave up after waiting 10 mins for live chat another email was sent giving $1 worth of spins and the match bonus offered earlier was not available i don't mind if you send me promos in a different language as long as there valid

hehehe
I got the Japanese email also!
Couldn't read it very well!
 
Maybe you could give a brief synopsis while you're here of how a player won 20k on St*rb*rst allegedly in 21 minutes from a small deposit. :lolup:

Sorry to be slightly off-topic, but there are a few of us who would love to know...:eek:



great post dunover would be nice to get an explanation on that one, but somehow i don't think we will:(

best i ever got was a £30 deposit at paddypower and cashed out at £3900........yet to be repeated:( beleave me ive tried
 
i used Google translate it was about a 100% bonus offer that they then did not have they could of least reinstated the offer insted got a whole $1 worth of starburst spins

I got nothing except bonus if made a deposit, I was told it was a test email for a 1st deposit? Well I didnt fool for that story (sorry) & couldn't find the email to try and translate
 
These things do happen. I've had from Red Flush, MrGreen and several others, where I couldn't figure out what kind of offer it was.
What was unfortune with this one is that it said 100% at the top.

If it had said 25% noone of you had suspected that it was sent on purpose.
I choose to believe that it was a mistake.
They give out a lot of bonuses and other things so why in the world would they need to trick their customers this time?
A bad casino are doing that but this isn't one of those.
 
hmm i seems lucky there or unlucky as it turns out

i got the same mail and i didnt contact chat i send it back to support (after i translated)

they said apologies and said they will honour the offer any way

so i deposited 100 they add the bonus and i gave the 100 to them :p
 
i got no such offer just ten free spins on crapburst couldent even get thru to support chat took 15 mins of my time at that point i decided they did not deserve my money
 
I think a lot depends on your attitude and your loyalty level.. If you come in "mad" and maybe even are rude that does happen, i seen it enough from members here that posted some of their chats) chances are you are not going to get the offer, or even the starburst spins.

However, if you inquire politely, and maybe even with a little joke, what the rest of the mail surrounding the visible "100%" and "My name" had said, they might have given it to you too. IF you were a loyal player most probably...

I did get the match too, and cashed out a nice 300 from it. Funny thing is last time i got an offer that somehow was not quite correct, they also comped me an extra shot on it, and that too lead to a cash-out. I was a bit miffed then but calmly explained what was wrong with it, and then they were very reasonable.

I am just saying, no matter how frustrated you are with a Casino, for losing, not getting enough comps or loyalty rewards, getting sent misleading or wrong error mails, like this one, or whatnot, remember to always stay polite and remain patient, you may be surprised at how the average level of customer service seems to improve all of a sudden. This may mean not opening the chat in the "heat of the moment" but sometimes waiting a few hours or a day.

The best way to make the Casino know your not happy is stop depositing, and let them approach you, after you have mailed them or chatted with them before, and expressed your feelings about the current rewards. That's how i try to do it, and this seems to work just fine.

Just a little tip.:thumbsup:
 
Maybe you could give a brief synopsis while you're here of how a player won 20k on St*rb*rst allegedly in 21 minutes from a small deposit. :lolup:

Sorry to be slightly off-topic, but there are a few of us who would love to know...:eek:

Hi Dunover,

Could you kindly let me know which win you are referring to, so I can get some further information for you?

Best regards
Rupert
 
luckymobileslots.com/big-wins/student-wins-on-starburst-slot

Interestingly that Starburst winner story of that Niklas the student at Vera&John's own pages doesn't mention "budgeted carefully, bet conservatively" thing. After a little googling around it seems that Luckymobileslots is the only affliate site that claims that he "budgeted carefully, bet conservatively", whereas you can find dozens of affiliate sites that have story of that Niklas the student without any of that betting conservatively stuff. It seems that Luckymobileslots added those things to spice the story, and they also added corny really silly sounding stuff like "kissing the ground Vera&John casino walks on" . Obviously you can't win 20k euro in Starburst by betting conservatively, so Vera&John might want to give that affiliate a warning not add any distortions in their release of the winner stories in the future.


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One afternoon an unexpected twist turned Niklas’ life around while trying to kill some time. No more than 24 hours after signing up with Vera&John Niklas won an amazing €20,000 on the popular slot Startburst.
The same night that Niklas registered an account with Vera&John he tried the casino slot just for fun. It came as a surprise how fun and easy it was. The next day he found himself longing to play again, but this time the aim was to win. It took no more than 21 minutes for the popular slot Starburst to reward a very shocked Niklas with €20,000.

- I really cannot believe it. Even though I knew I wasn’t playing with fake money it was hard to believe that I actually won real cash, he says.
It took him another few minutes and a couple of laps around his apartment for the news to settle.

Well needed money

For Niklas, who is a full time student, the money will come in handy as he’s finally able to relax while checking his bank accounts.
- Now I know I’m in the clear for a few months at least, he says and laughs. But I’ll be smart with the money and not spend it all at once. I will buy myself one thing that I’ve been craving for a long time, a beautiful watch.
 
Hi all,

Sorry for the longer wait, we had to dig deep and go back to January 2014, when this story was published! As you aware, we cannot divulge any specific player information, but we can confirm there was a single spin win of over €20,000 on Starburst, which was described in this winner story. We've taken the suggestion on board to ensure (as best we can!) that what's posted on third party forums is consistent with the original winner story, as posted by Finn.

Thanks again for your patience.

Best regards,
Rupert
V&J

Interestingly that Starburst winner story of that Niklas the student at Vera&John's own pages doesn't mention "budgeted carefully, bet conservatively" thing. After a little googling around it seems that Luckymobileslots is the only affliate site that claims that he "budgeted carefully, bet conservatively", whereas you can find dozens of affiliate sites that have story of that Niklas the student without any of that betting conservatively stuff. It seems that Luckymobileslots added those things to spice the story, and they also added corny really silly sounding stuff like "kissing the ground Vera&John casino walks on" . Obviously you can't win 20k euro in Starburst by betting conservatively, so Vera&John might want to give that affiliate a warning not add any distortions in their release of the winner stories in the future.


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As far as I can See, the ultimate hit on Starburst would be:-

1st spin 4 reels of bars and 1 starburst x10 lines= 2500x stake
respin 3 reels of bars and 2 starburst x10 lines= 2500x stake
respin 2 reels of bars and 3 starburst x10 lines= 2500x stake
respin 2 reels of bars and 3 starburst x10 lines= 2500x stake

So to win £20,000 from that would mean a stake of only £2
 
As far as I can See, the ultimate hit on Starburst would be:-

1st spin 4 reels of bars and 1 starburst x10 lines= 2500x stake
respin 3 reels of bars and 2 starburst x10 lines= 2500x stake
respin 2 reels of bars and 3 starburst x10 lines= 2500x stake
respin 2 reels of bars and 3 starburst x10 lines= 2500x stake

So to win £20,000 from that would mean a stake of only £2

About as much chance as getting a few 5 reel wild desires in a row :)
 

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