I'll start by saying: I'm only putting the information out there and allowing it to stand as is. I have no desire to be paid (sorta kinda lol) nor is there a point in PAB.
Before I post the emails here is a quick synopsis: On 12-24-11 I submitted color copies front and back of my drivers license, credit card / debit cards used, utility bill, and a deposit declaration form. Since then I made one cashout of 1K and was paid. Recently I requested a cashout of 1,400 and after it being in reversible status for a week I received an email stating I needed to submit another deposit declaration form in the interest of my account security. For those who don't know what the form is: it list all of your deposits made and you place your initials on them and then sign the form. How in the hell does this increase my account security considering any idiot who can write can initial and sign? So if I already did this process and authorized my credit cards to be used (and submitted the color copies of them) why am I being asked to submit a new form? I can at least understand if they maybe wanted updated copies of everything but no they just want the form!
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Emails (however politely worded is still bs):
After they made their request for a new form:
Me
Attached to this email is the Deposit Declaration form I already filled out and submitted on 12-24-11 along with all of my other documents. After I submitted everything all seemed ok, as I had been paid for a prior withdrawal. I'm not one to complain about losing in a casino but I also refuse to play the same games forced on other players. With all due respect if this is an attempt to deny winnings then that's fine by me. $ 1,400 dollars is a small price to pay for a lesson learned. Pay me or don't, I won't lose any sleep over it because as I said its a small price to pay for a lesson learned.
Them
Hi James,
Thank you for your email.
James, we are disheartened to hear that you are less than satisfied with our security measures here at Vegas2Web. We would like to reassure you that in no way or form are we trying to impose any delays in sending you your winnings. Documents are requested at the discretion of the casino and it’s Processor for a number of relevant reasons.
The reason for requesting verification documents and deposit declaration forms are twofold. Firstly, they protect you as a player by ensuring that your details are kept up to date and that your transactions with us are verified. Secondly, this allows you to purchase and withdraw funds effortlessly for all future transactions at the casino. ***wtf, shouldn't that already be happening since I've done this crap?**
Me
If I initial the deposits on the new form, how does that increase account security for me? Anyone can write two letters (initials). I already sent a copy of the credit cards used front and back and already signed a deposit form. Can you take a step back and honestly tell me there is a legit reason for me needing to duplicate a process such as this? How many more times in the future would I have to re-sign and initial for deposits? The fact that y'all are insisting this is for account security is insulting. In the interest of being honest, if I were to be paid I still would have such a bad taste in my mouth I doubt I would play here again. As I said in my previous email, keep the money, as it is a lesson learned. Its an important principle to be learned here and until online casinos catch on business will never be as good as it could be. I'm sure 3dice would love to gain deposits that were portioned for Vegas2Web in addition to their own. Thank you for your time and allowing me to rant / ramble.
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Its funny how this all comes up after I waited a week while my withdrawal set in reversible status. I finally contacted them to see what was wrong, was told all was ok "just a processor problem" then bam this comes up. Funny they gave me a nice long week to play back the winnings.
Before I post the emails here is a quick synopsis: On 12-24-11 I submitted color copies front and back of my drivers license, credit card / debit cards used, utility bill, and a deposit declaration form. Since then I made one cashout of 1K and was paid. Recently I requested a cashout of 1,400 and after it being in reversible status for a week I received an email stating I needed to submit another deposit declaration form in the interest of my account security. For those who don't know what the form is: it list all of your deposits made and you place your initials on them and then sign the form. How in the hell does this increase my account security considering any idiot who can write can initial and sign? So if I already did this process and authorized my credit cards to be used (and submitted the color copies of them) why am I being asked to submit a new form? I can at least understand if they maybe wanted updated copies of everything but no they just want the form!
............................................................................................................................................................................................................................................................................................................................
Emails (however politely worded is still bs):
After they made their request for a new form:
Me
Attached to this email is the Deposit Declaration form I already filled out and submitted on 12-24-11 along with all of my other documents. After I submitted everything all seemed ok, as I had been paid for a prior withdrawal. I'm not one to complain about losing in a casino but I also refuse to play the same games forced on other players. With all due respect if this is an attempt to deny winnings then that's fine by me. $ 1,400 dollars is a small price to pay for a lesson learned. Pay me or don't, I won't lose any sleep over it because as I said its a small price to pay for a lesson learned.
Them
Hi James,
Thank you for your email.
James, we are disheartened to hear that you are less than satisfied with our security measures here at Vegas2Web. We would like to reassure you that in no way or form are we trying to impose any delays in sending you your winnings. Documents are requested at the discretion of the casino and it’s Processor for a number of relevant reasons.
The reason for requesting verification documents and deposit declaration forms are twofold. Firstly, they protect you as a player by ensuring that your details are kept up to date and that your transactions with us are verified. Secondly, this allows you to purchase and withdraw funds effortlessly for all future transactions at the casino. ***wtf, shouldn't that already be happening since I've done this crap?**
Me
If I initial the deposits on the new form, how does that increase account security for me? Anyone can write two letters (initials). I already sent a copy of the credit cards used front and back and already signed a deposit form. Can you take a step back and honestly tell me there is a legit reason for me needing to duplicate a process such as this? How many more times in the future would I have to re-sign and initial for deposits? The fact that y'all are insisting this is for account security is insulting. In the interest of being honest, if I were to be paid I still would have such a bad taste in my mouth I doubt I would play here again. As I said in my previous email, keep the money, as it is a lesson learned. Its an important principle to be learned here and until online casinos catch on business will never be as good as it could be. I'm sure 3dice would love to gain deposits that were portioned for Vegas2Web in addition to their own. Thank you for your time and allowing me to rant / ramble.
............................................................................................................................................................................................................................................................................................................................
Its funny how this all comes up after I waited a week while my withdrawal set in reversible status. I finally contacted them to see what was wrong, was told all was ok "just a processor problem" then bam this comes up. Funny they gave me a nice long week to play back the winnings.