I just had this rather disturbing chat with a rep from Aspinalls, part of the Vegas Partner Lounge group, an accredited casino.
I ummed and aahed about whether to post this as they have generally treated me well and proved very reliable with payouts etc. After some consideration I've decided to post. They CLEARLY broke a rule of being accredited here and I just figured that if another member had had this experience I would appreciate them telling me about it. After all, part of the great thing about CM is sharing information.
Here is the chat:
You are now chatting with Micky
________________________________________
Micky: Welcome! It is great to have you with us. I am here to help you with anything you might need assistance with!
Me: Hi please can you flush my withdrawal of £200.00 GBP. My details are as follows:XXXXXXX
And please can you make sure it gets sent back to my debit card as usual?
Thanks very much for your help
Micky: Please hold a moment while I open your account
Me: sure thing
Micky: Congratulations on this XXXXX
Me: cheers!
Micky: MAy I ask you a question XXXXXX
Me: please
Me: go ahead
Micky: What would you say if I offer you 75 to put back the 200 you won?
Me: I'd say there are almost certainly playthrough conditions attached to that offer which make it harder for me to withdraw!
Micky: I see
Micky: Okay, I flushed your withdrawal
Me: I'd also draw your attention to the accredited standards ont he casinomeister website, especially the Operational Standards, point 8 which states that accredited casinos: Will not entice players to reverse cash withdrawals with bonuses or other incentives.
Micky: Ok I see
Me: I think an offer like that, while I'm sure meant in the nicest possible way, clearly contravenes those standards
Micky: It's true
Micky: We do have few player however that come and ask these type of questions
Me: of course
Micky: But it's fine
Me: And I know it's standard practice for some operators
Me: but you guys are accredited and trustworthy
Micky: I wish you the best of luck with our casinos
Me: that's why I deposit so much with you
Me: thanks Micky
Me: and thanks for flushing my withdrawal
Micky: It's a great pleasure to hear that
Me: alright, take care now
Micky: You are welcome
Micky: Is there anything else that I may assist you with?
Me: all the best
I acknowledge that this isn't a major issue and might just be one CS rep who hadn't been properly trained which would be unfortunate but understandable - these things happen in any business.
What is also a little worrying is that just an hour or two before I had asked them to stop my account receiving any bonuses whatsoever (and received an email confirming that this had been done), so this is almost a double enticement.
Thoughts/comments welcome. Especially if a rep would care to respond...?
I ummed and aahed about whether to post this as they have generally treated me well and proved very reliable with payouts etc. After some consideration I've decided to post. They CLEARLY broke a rule of being accredited here and I just figured that if another member had had this experience I would appreciate them telling me about it. After all, part of the great thing about CM is sharing information.
Here is the chat:
You are now chatting with Micky
________________________________________
Micky: Welcome! It is great to have you with us. I am here to help you with anything you might need assistance with!
Me: Hi please can you flush my withdrawal of £200.00 GBP. My details are as follows:XXXXXXX
And please can you make sure it gets sent back to my debit card as usual?
Thanks very much for your help
Micky: Please hold a moment while I open your account
Me: sure thing
Micky: Congratulations on this XXXXX
Me: cheers!
Micky: MAy I ask you a question XXXXXX
Me: please
Me: go ahead
Micky: What would you say if I offer you 75 to put back the 200 you won?
Me: I'd say there are almost certainly playthrough conditions attached to that offer which make it harder for me to withdraw!
Micky: I see
Micky: Okay, I flushed your withdrawal
Me: I'd also draw your attention to the accredited standards ont he casinomeister website, especially the Operational Standards, point 8 which states that accredited casinos: Will not entice players to reverse cash withdrawals with bonuses or other incentives.
Micky: Ok I see
Me: I think an offer like that, while I'm sure meant in the nicest possible way, clearly contravenes those standards
Micky: It's true
Micky: We do have few player however that come and ask these type of questions
Me: of course
Micky: But it's fine
Me: And I know it's standard practice for some operators
Me: but you guys are accredited and trustworthy
Micky: I wish you the best of luck with our casinos
Me: that's why I deposit so much with you
Me: thanks Micky
Me: and thanks for flushing my withdrawal
Micky: It's a great pleasure to hear that
Me: alright, take care now
Micky: You are welcome
Micky: Is there anything else that I may assist you with?
Me: all the best
I acknowledge that this isn't a major issue and might just be one CS rep who hadn't been properly trained which would be unfortunate but understandable - these things happen in any business.
What is also a little worrying is that just an hour or two before I had asked them to stop my account receiving any bonuses whatsoever (and received an email confirming that this had been done), so this is almost a double enticement.
Thoughts/comments welcome. Especially if a rep would care to respond...?