nordanland
Dormant account
- Joined
- Apr 15, 2012
- Location
- Sweden
I would just like to notify you all. An increasing number of roulette players on different forums have similar experiencies as I have regarding Joyland casino, William Hill, Eurogrand and maybe more of the William Hill group. Well, this is my story:
The live roulette wheel on Eurogrand Casino has not worked for me for several weeks. I just played there a couple of times months ago. Mostly I have used some modified Solitude system on the RNG wheel. I only make 0,1$ bets so my winnings is a total of 125$ over a long time. It all started with me depositing 100$ last yea and soon losing it all. After some weeks I got some free 5$ on my account and after some more weeks another 5$. This started me playing my Solitude game. And after a couple of weeks I hade won back the 100$ I previously lost. I made a withdraw and had nothing on my account until they started to give me another 5$ for free.... It is now about 30$ on my account and I have not played for some weeks. And yesterday I asked the online support why the live tables were closed and today I got a letter from the casino management saying in a very polite and fraternising way that I was not allowed to place bets at the live tables. Eurogrand, 21Nova, Joyland and so on are all part of William Hill. And their policy gets clearer with every day it seems. Can it really be so that all roulette players that are making some profits are not welcome any more?? And the bad thing is that there is nothing you can do about it. A big part of the industry is sitting behind huge protecting walls of strange laws and rules. In fact the industry is sitting on all cards and the player has none, what so ever. It is kind of strange to find that an industry like that is allowed to work openly in a democratic society? Normally the judge hears you befor judging you. Well, last and once again - I have no idea what so ever what terrible crime I have committed on Eurogrand. All this said to confirm what others have experienced and to give a little warning concerning some casinos out there which the Casinomeister should now put on his black list. You can find more issues like this on Roulette CC just to give one example.
I wrote to them and asked for some kind of explanation and maybe you are interested in the letter Eurogrand sent to me. They really care for you as a son or daughter, wishing you all the best....... You will shure recognize the words......... :
"Dear Claes,
I hope you are well.
We write further to your recent contact with our Customer Support Team regarding the fact that you are unable to access the Live Games, specifically, the Live Roulette in our casino.
Eurogrand Casino reserves the right, through our terms and conditions, to accept or refuse the whole or part of any bet placed with ourselves. At times we may choose to restrict the game(s) which a customer may play, but this is within our right to do so. This practice is common throughout the gaming world and whilst we understand you may not be satisfied with this, it is our prerogative to do so.
We apologize for any inconvenience that this may cause you and value your on-going custom with Eurogrand Casino.
We appreciate your understanding regarding this matter. Should you have any other queries, please feel free to contact us.
Kind Regards,
Natalja Swanepoel
Account Specialist"
This is an automated answer: (just exactly the same as many others have received)
It seems to me that you are not welcome if you win. If you lose, they love you. ;-)
The live roulette wheel on Eurogrand Casino has not worked for me for several weeks. I just played there a couple of times months ago. Mostly I have used some modified Solitude system on the RNG wheel. I only make 0,1$ bets so my winnings is a total of 125$ over a long time. It all started with me depositing 100$ last yea and soon losing it all. After some weeks I got some free 5$ on my account and after some more weeks another 5$. This started me playing my Solitude game. And after a couple of weeks I hade won back the 100$ I previously lost. I made a withdraw and had nothing on my account until they started to give me another 5$ for free.... It is now about 30$ on my account and I have not played for some weeks. And yesterday I asked the online support why the live tables were closed and today I got a letter from the casino management saying in a very polite and fraternising way that I was not allowed to place bets at the live tables. Eurogrand, 21Nova, Joyland and so on are all part of William Hill. And their policy gets clearer with every day it seems. Can it really be so that all roulette players that are making some profits are not welcome any more?? And the bad thing is that there is nothing you can do about it. A big part of the industry is sitting behind huge protecting walls of strange laws and rules. In fact the industry is sitting on all cards and the player has none, what so ever. It is kind of strange to find that an industry like that is allowed to work openly in a democratic society? Normally the judge hears you befor judging you. Well, last and once again - I have no idea what so ever what terrible crime I have committed on Eurogrand. All this said to confirm what others have experienced and to give a little warning concerning some casinos out there which the Casinomeister should now put on his black list. You can find more issues like this on Roulette CC just to give one example.
I wrote to them and asked for some kind of explanation and maybe you are interested in the letter Eurogrand sent to me. They really care for you as a son or daughter, wishing you all the best....... You will shure recognize the words......... :
"Dear Claes,
I hope you are well.
We write further to your recent contact with our Customer Support Team regarding the fact that you are unable to access the Live Games, specifically, the Live Roulette in our casino.
Eurogrand Casino reserves the right, through our terms and conditions, to accept or refuse the whole or part of any bet placed with ourselves. At times we may choose to restrict the game(s) which a customer may play, but this is within our right to do so. This practice is common throughout the gaming world and whilst we understand you may not be satisfied with this, it is our prerogative to do so.
We apologize for any inconvenience that this may cause you and value your on-going custom with Eurogrand Casino.
We appreciate your understanding regarding this matter. Should you have any other queries, please feel free to contact us.
Kind Regards,
Natalja Swanepoel
Account Specialist"
This is an automated answer: (just exactly the same as many others have received)
It seems to me that you are not welcome if you win. If you lose, they love you. ;-)