- Joined
- Nov 24, 2013
- Location
- Canada
I decided to give Betat and Slottyvegas a try. I will bite my tongue on my customer service experience to date, I will leave it at much misinformation provided, and several technical issues which haven't made it the most positive of first impressions, but I am on with a very nice rep, slowly warming up to them.
I am absolutely in love with NetEnt games. It was the only provider I had never tried. Lost my shirt on Dead or Alive, losing 3 $75 deposits.....I went back for more. Just got back from picking up two $50 ukash vouchers.
I go to put in the first one at SlottyVegas, and I get this error: Your transaction was identified as unusual and was denied. Please contact Ukash Customer Services.
I contact Ukash, they say everything is in order, and there is no reason for the voucher being declined. They will only open a ticket if I can email them a screenshot of the original error, which I can't. They wont even take the transaction reference number that comes up when I try to deposit. The casino will now email Ukash for me, but this can all take days.
I have made literally 100's of deposits via ukash over the past few years, almost exclusively at the Microgaming group. Slotty/Betat are the first ones that require you provide an email address during the actual transaction, this is the only difference I can spot. Maybe they don't like multiple deposits in a day or something? Has anyone else ever gotten this error??
I just want to play....grrrrrr
I am absolutely in love with NetEnt games. It was the only provider I had never tried. Lost my shirt on Dead or Alive, losing 3 $75 deposits.....I went back for more. Just got back from picking up two $50 ukash vouchers.
I go to put in the first one at SlottyVegas, and I get this error: Your transaction was identified as unusual and was denied. Please contact Ukash Customer Services.
I contact Ukash, they say everything is in order, and there is no reason for the voucher being declined. They will only open a ticket if I can email them a screenshot of the original error, which I can't. They wont even take the transaction reference number that comes up when I try to deposit. The casino will now email Ukash for me, but this can all take days.
I have made literally 100's of deposits via ukash over the past few years, almost exclusively at the Microgaming group. Slotty/Betat are the first ones that require you provide an email address during the actual transaction, this is the only difference I can spot. Maybe they don't like multiple deposits in a day or something? Has anyone else ever gotten this error??
I just want to play....grrrrrr