- Joined
- Jan 8, 2019
- Location
- Essex
I love Trustly!
I can instantly deposit for free and even more importantly, instantly cash out.....well, virtually instant if its with a decent casino like Videoslots, Cashmio, LV Bet and should mention Casino Calzone who also seem to process Trustly the way its designed.
Recently though I started getting some issues. I had a failed transaction that credited the casino account but chargebacked to mine. I didnt realise and eventually had to redposit to cover the credited casino account. Following this i had problems and kept getting error messages and late credits, sometimes the next day and more recently 3 days but both failed payments have now been credited to the casino and should be settled.
Trustly customer support are excellent, on hand 24/7 and i have found out something interesting that makes Trustly payments different to most and may be a reason for other members having issues:
If you have a failed transaction the merchant has to complete some part of the process that clears this from being a failed transaction on Trustly and creating ongoing errors. Unlike card transactions where each payment is individual a failed Trustly transaction can lead to subsequent payment issues. I am still having errors as currently waiting for the said casino to complete whatever it is they need to do to set the record straight.
Here's the Trustly responses to validate for anybody interested:
I had a look into these transactions and can confirm that they both were not processed instantly due to the 2 outstanding transactions which I mentioned before.
In order to have the instant transactions enabled for you again, please settle the transactions with the merchant.
Until then, each of your transactions will take additional time to complete, 1-2 bank days.
If you have one or more outstanding orders with a merchant, instant transactions will be disabled for you. It is not possible to disable this for one particular merchant, it gets disabled for all Trustly transaction.
In order to be able to make instant transactions, please settle your outstanding orders. If you have settled them, but instant transactions are still disabled for you, kindly get back to us with the feedback you received
In short, I can still deposit but its a pain, showing errors and delays.
I'll update when i get a response from the casino.
I can instantly deposit for free and even more importantly, instantly cash out.....well, virtually instant if its with a decent casino like Videoslots, Cashmio, LV Bet and should mention Casino Calzone who also seem to process Trustly the way its designed.
Recently though I started getting some issues. I had a failed transaction that credited the casino account but chargebacked to mine. I didnt realise and eventually had to redposit to cover the credited casino account. Following this i had problems and kept getting error messages and late credits, sometimes the next day and more recently 3 days but both failed payments have now been credited to the casino and should be settled.
Trustly customer support are excellent, on hand 24/7 and i have found out something interesting that makes Trustly payments different to most and may be a reason for other members having issues:
If you have a failed transaction the merchant has to complete some part of the process that clears this from being a failed transaction on Trustly and creating ongoing errors. Unlike card transactions where each payment is individual a failed Trustly transaction can lead to subsequent payment issues. I am still having errors as currently waiting for the said casino to complete whatever it is they need to do to set the record straight.
Here's the Trustly responses to validate for anybody interested:
I had a look into these transactions and can confirm that they both were not processed instantly due to the 2 outstanding transactions which I mentioned before.
In order to have the instant transactions enabled for you again, please settle the transactions with the merchant.
Until then, each of your transactions will take additional time to complete, 1-2 bank days.
If you have one or more outstanding orders with a merchant, instant transactions will be disabled for you. It is not possible to disable this for one particular merchant, it gets disabled for all Trustly transaction.
In order to be able to make instant transactions, please settle your outstanding orders. If you have settled them, but instant transactions are still disabled for you, kindly get back to us with the feedback you received
In short, I can still deposit but its a pain, showing errors and delays.
I'll update when i get a response from the casino.