Baptism by Fire - failed Tropica Casino - Rival Casino - cancelled BBF

[Refilliates Casinos]

On processing: In the US, we accept VISA CC only. We are speaking with a MasterCard processor at the moment and I am looking into an eCheck solution, but due diligence is proving hard to get.

Kindly note that MasterCard for US customers was added yesterday.

Thank you,
Dieter

 

[The Dude]

VPN conversation moved to here:
https://www.casinomeister.com/forums/threads/64330?t=64330

Please let's try not to hijack the thread again. Thank you.

 

[Googobucs]

Kindly note that MasterCard for US customers was added yesterday.

Thank you,
Dieter

E-mail today aside from accepting MC which is great for me they have a new promo this month that I really love.

Deposit 50+ the day before and get 50% Cash Back. Min amount back is 25 and Max is 75. 10 X wagering and 5 X Max Cashout.

 

[aceking123]

major problem with cash backs these shouldnt be capped upto a 100 quid ,other promos shouldnt be capped on a 200% match, i can fully understand therefore 200%+ on but to cap bonus at lower rate than 200% does put players off , maybe this could be addressed by the casino , i play little within only one of your casinos as a uk player im going to get booted anyway as i cant see rival making a licence pledge for the uk .

 

[Googobucs]

major problem with cash backs these shouldnt be capped upto a 100 quid ,other promos shouldnt be capped on a 200% match, i can fully understand therefore 200%+ on but to cap bonus at lower rate than 200% does put players off , maybe this could be addressed by the casino , i play little within only one of your casinos as a uk player im going to get booted anyway as i cant see rival making a licence pledge for the uk .

The e-mail also states that the 200% no max cash out bonus that Dieter started last week will be given once every Wednesday at Tropica. Then other days of the week for the sister sites.

 

[cpdnd31]

OK I got a question. I just received a 100$ bonus, play thru 60x max cash out is 100$. That makes no sense lol. Now if I play said bonus and clear play thru my only option being in the USA would be to reverse and take another bonus and try to clear that play thru and cash out without a cap on it. I think I can do that. Can I do that? Any ways just wanted to see if this was real promo or possible error? I mean if I am clearing a 60x play thru it would make better sense to pay 5x or 10x the 100 wouldn't it? \


Get $100.00 FREE (no deposit necessary)
Get $100.00 free. If you meet the playthrough and minimum cashout requirements, you may be required to make a small deposit in order to verify your account information. No additional wagering will apply. The small deposit does not apply to any minimum cashout requirements.


This bonus may be claimed only once per household/computer/person. For account verification and fraud prevention purposes, all players must make a deposit before they can withdraw.

60x bonus playthrough ($6000)

The wagering requirement (or "playthrough") is the amount that must be wagered (put at risk) before you may cashout.


Unless otherwise stated, 1 credit wagered in a game counts as 1 credit toward playthrough requirements. Play at the following games and any variant is not allowed and the winnings can be considered as null and void: Game Type: Baccarat, Craps, DoubleUp, RedDog, Roulette, Sicbo, Slot Progressive. Play at the following games, and any variants, count toward playthrough requirements at a reduced rate: Game Type: Blackjack (1/10) CaribStud (1/10) Instant Bingo (1/5) Keno (1/5) LetItRide (1/10) PaiGow (1/5) ScratchCard (1/5) ThreeCard (1/10) Videopoker (1/10) War (1/10) ; Game Category: 3-Reel Slots (1/5) ; Game: Blazin Buffalo (1/10) Mystic Wolf (1/10) Scary Rich (1/5) Scary Rich 2 (1/5) Scary Rich 3 (1/10)
Bonus money is not withdrawable. The bonus will be deducted from your next withdrawal.
If your balance is less than the amount of the bonus you will not be able to withdraw.

The maximum you may withdraw is $100

A maximum cashout applies. Any balance remaining after your cashout will be removed from your account.


If your balance is greater than the maximum cashable amount the remainder will be removed automatically on cashout.
The following games and any variants may have different table limits while this promotion is active: Game Type: Blackjack, CaribStud, Instant Bingo, Keno, LetItRide, PaiGow, ScratchCard, Slots, ThreeCard, Videopoker, War; Game Category: 3-Reel Slots; Game: Blazin Buffalo, Mystic Wolf, Scary Rich, Scary Rich 2, Scary Rich 3
Your table limits may change while this promotion is active.


No comp points are awarded for play during this promotion

 

[Googobucs]

OK I got a question. I just received a 100$ bonus, play thru 60x max cash out is 100$. That makes no sense lol. Now if I play said bonus and clear play thru my only option being in the USA would be to reverse and take another bonus and try to clear that play thru and cash out without a cap on it. I think I can do that. Can I do that?

No you can't do that. I have actually won and cashed out on this a few times.

5.14 Should you reverse winnings from a no deposit bonus and continue to play with or without a bonus, the total winnings will be capped at $ / £ / € 200 or currency equivalent.

You should withdraw and then reverse it. The you can continue to play even without a new bonus up to a max of $200.

edit: when you continue to play stick to original bonus terms as far as games to play.

 

[secret2]

So, just to be clear, you can take the 100% ND bonus and play and then reverse and then continue to play after reversal up to a cashout of $200?

 

[silcnlayc]

Kindly note that MasterCard for US customers was added yesterday.

Thank you,
Dieter

Doesn't matter. Haven't been able to deposit for weeks. Uninstalled after reporting to cs 3 different times and always blamed my end of the transaction. No other casino had a problem taking my money. So it wasn't my end.

.

 

[Googobucs]

So, just to be clear, you can take the 100% ND bonus and play and then reverse and then continue to play after reversal up to a cashout of $200?

You said 100% ND bonus, I assume you mean $100 ND bonus.

For the ND bonus rule 5.14 would apply so you can reverse after you cash out and continue to play up to a max of $200 total, not $200 more. I have done this.

100% bonuses have no max cash out but be carful with reversing on ones that do have a max cash out because then rule 5.15 will apply.

5.14 Should you reverse winnings from a no deposit bonus and continue to play with or without a bonus, the total winnings will be capped at $ / £ / € 200 or currency equivalent.

5.15 Should you reverse winnings from a promotion and use those winnings to continue playing, then we reserve the right to apply the Max Cashout of the first promotion completed.

 

[Refilliates Casinos]

Doesn't matter. Haven't been able to deposit for weeks. Uninstalled after reporting to cs 3 different times and always blamed my end of the transaction. No other casino had a problem taking my money. So it wasn't my end.

.

Hi there,

I am afraid I won't be able to assist you if you don't work with me. I need your login so I can see what the issue is. This could be something as simple as incorrect ZIP code, but I won't be able to tell if I don't know who you are.

Regards,
Dieter

 

[secret2]

You said 100% ND bonus, I assume you mean $100 ND bonus.

For the ND bonus rule 5.14 would apply so you can reverse after you cash out and continue to play up to a max of $200 total, not $200 more. I have done this.

100% bonuses have no max cash out but be carful with reversing on ones that do have a max cash out because then rule 5.15 will apply.

5.14 Should you reverse winnings from a no deposit bonus and continue to play with or without a bonus, the total winnings will be capped at $ / £ / € 200 or currency equivalent.

5.15 Should you reverse winnings from a promotion and use those winnings to continue playing, then we reserve the right to apply the Max Cashout of the first promotion completed.

Ok, Thanks Googobucs,

I meant the $100 ND bonus.

 

[Googobucs]

Ok, Thanks Googobucs,

I meant the $100 ND bonus.

A friendly reminder on these:
Bonus money is not withdrawable. The bonus will be deducted from your next withdrawal.

So be careful not to play your balance down to $100 You want $200 to withdraw the $100.

No comp points any way so your not getting anything by playing down the balance. I almost blew it once burning down the extra, but caught myself in time.

 

[cpdnd31]

OK now I am even more confused -- so can't reverse it but play it to 200 to withdraw 100 Correct?

 

[Googobucs]

OK now I am even more confused -- so can't reverse it but play it to 200 to withdraw 100 Correct?

I'm sorry. I did not mean to confuse you more.

When you first play, the max withdraw is $100. BUT the bonus itself is not withdrawable and is removed when you withdraw. So the first time you withdraw you need a balance of $200. $100 to withdraw and the other $100 is the initial bonus that they remove. Make sense.

Then you can reverse the $100 and keep playing to withdraw a max of $200.

I hope that helped.

I could not cash in on mine today. Hope you have better luck

 

[KasinoKing]

Rival are one of the very few softwares to treat a reversed withdrawal as a fresh deposit - a breath of fresh air compared to those that don't!
It makes SO much sense that I am totally bemused why others force players to cash-out and then re-deposit after completing a bonus (are YOU listening RTG, Playtech, etc?).
The Rival system saves the player time and money and it saves the casino time and money (processing fees) - everyone is a winner!

KK

 

[maphesto]

Rival are one of the very few softwares to treat a reversed withdrawal as a fresh deposit -

So why, in the example from Googobucs above, is the max cashout from the reversed 100$ only 200$?

 

[KasinoKing]

So why, in the example from Googobucs above, is the max cashout from the reversed 100$ only 200$?

Good question... to which I don't know the answer.
Hopefully the Tropica rep will enlighten us...

KK

 

[Refilliates Casinos]

Hi,

The Max Cashout of $200 applies to free money only. Should you reverse winnings from a no deposit bonus and continue to play with or without a bonus, the total winnings will be capped at $ / £ / € 200 or currency equivalent.

Example: We give $25 free. You win $100 and cashout. You then reverse this $100 to continue playing (with or without a bonus). You will not be able to withdraw more than $200. The reason been that it is still Free Money.

That said, each withdrawal is reviewed on a case-by-case basis and this term will only be applied if deemed appropriate by the team.

Hope that answers the question?

All the best,
Dieter

 

[paul7388]

So why, in the example from Googobucs above, is the max cashout from the reversed 100$ only 200$?

Quite simple really. The casino has gave you a ND bonus with a max cash out of $100. Unlike the other casinos they actually allow you to reverse that and cashout $200 so in reality the max cashout from ND could actually be turned into $200 not $100.

Reason the reversal is capped at $200 is because it is from an original ND bonus. The casino could hardly have a max withdrawal of $100 then let you reverse it and have no max cashout. Seems generous enough to me that you can eventually withdraw $200 from a casino for nothing as only deposit required is to verify payment method which can be withdrawn with the winnings.

 

[paul7388]

Lol seems Dieter posted at same time as me explaining it.

 

[maphesto]

Thanks Dieter!

This sounds fair. This also probably means that KK is right when it comes to reversed withdrawals where a deposit was involved from the beginning. And this is not the case with other softwares.

 

[vinylweatherman]

Quite simple really. The casino has gave you a ND bonus with a max cash out of $100. Unlike the other casinos they actually allow you to reverse that and cashout $200 so in reality the max cashout from ND could actually be turned into $200 not $100.

Reason the reversal is capped at $200 is because it is from an original ND bonus. The casino could hardly have a max withdrawal of $100 then let you reverse it and have no max cashout. Seems generous enough to me that you can eventually withdraw $200 from a casino for nothing as only deposit required is to verify payment method which can be withdrawn with the winnings.

The conundrum here is that if instead of reversing the $100 gained from free money, the player withdrew and then immediately redeposited that same $100, they would have no cashout restriction at all. Doing things this way is good for the player, but bad for the casino in that two additional costs are involved (2x transaction fees for $100). Other casinos are far worse at lumbering themselves with extra costs as they INSIST that players fully withdraw, rather than reverse.

In a mathematical sense, it makes no difference whether the player reverses the $100 or redeposit it afresh after withdrawal, in both cases you have a WR free $100 in play on the same games. For players therefore, they should ALWAYS withdraw cleared max cashout winnings from a free chip and redeposit, rather than reverse in an attempt to at best double the amount.

 

[Tirilej]

About those ND bonuses, there is one thing I can't understand. Why are they disappearing so fast?

When I get them I want to believe it's something I've earned or deserved or whatever, but every single time I go in to play one it's gone.
Every single time
I would like them to be saved until I want to play them. Is that unresonable? or at least have a week or a warning. Something

 

[Refilliates Casinos]

Hi Tirilej,

The 50% is based on yesterday's deposits, so it is only valid if you deposited the day before. If you claim a bonus, then it remains available as a balance in your account until it expires or is completed. I.e. if you see a ND, then click on claim and it won't disappear.

As per my PM on the weekend - you can always ask Live Chat or me to add any bonus you may have missed.

Regards,
Dieter

 

[paul7388]

The conundrum here is that if instead of reversing the $100 gained from free money, the player withdrew and then immediately redeposited that same $100, they would have no cashout restriction at all. Doing things this way is good for the player, but bad for the casino in that two additional costs are involved (2x transaction fees for $100). Other casinos are far worse at lumbering themselves with extra costs as they INSIST that players fully withdraw, rather than reverse.

In a mathematical sense, it makes no difference whether the player reverses the $100 or redeposit it afresh after withdrawal, in both cases you have a WR free $100 in play on the same games. For players therefore, they should ALWAYS withdraw cleared max cashout winnings from a free chip and redeposit, rather than reverse in an attempt to at best double the amount.

That applies to every bonus with a max cashout at every casino going then. Many casinos have a MAX cashout on free bonuses so in reality you are saying they should just scrap it and let people withdraw as much as they want as they could just redeposit and win it anyway.

You are forgetting the fact that the max cashout means if a player wins $1000 they can only cashout $200 and will lose the other $800 . If the player wants to deposit the $200 back in then let them win as much as they want as they are then at least a depositing player but reversing the original withdrawal from a ND bonus is entirely different from making a fresh deposit.

 

[gagamel]

Some new games in the mobile casino.

Lion`s Roar, Vintage Vegas and Leonardo`s Loot.

Leonardo`s Loot is only available mobile now. My first session was pretty good, it works a bit like Lion`s Roar but it seems that this slot has a lower variance.

Long story short my best result was a 187x my bet with 10 FS.

And now I see that the slot is also available in the casino .

Had 6 FS rounds within 250 spins and will give this lot another go now.

 

[muziq]

registered an account still confused which offer to take

all the high % bonus comes with insane wagering but also only very limited cash out too

any one have suggestion

 

[Refilliates Casinos]

Thank you Gagamel,

Rival decided to release Leonardo's Loot on all 3 platforms (Mobile, Instant Play and Download) as many customers prefer playing on their PCs.

Regards,
Dieter

 

[gagamel]

registered an account still confused which offer to take

all the high % bonus comes with insane wagering but also only very limited cash out too

any one have suggestion

Tropica has a lot of bonuses that`s true. My cashier shows bonuses from 50% to 5000%, with and without cashout restrictions. I`m sure you will find a bonus that fits your needs.

For example a 200% bonus with 34x WR D+B without max. payout is not too high in my opinion. Most other casinos don`t have such high bonuses and when the WR are equal or less good.

And for the most of the bonuses there are no limitations how often you can take them.

I like the wide range of bonuses. And when I don`t take a bonus I can be sure that my payout is done within a few hours.

 

[Googobucs]

registered an account still confused which offer to take

all the high % bonus comes with insane wagering but also only very limited cash out too

any one have suggestion

Today is Wednesday so Tropica has the 200% no max cash out with low WR. I think 34X. I would take that and start with smaller wagers if you have not played RIVAL much so you have a chance to check out more games.
Good Luck

 

[binshakindown]

I have not made a withdraw yet,

but I have been playing at Tropica Casino for a bit now. So far so good, in that I enjoy the newest slots and there is a wide selection of bonuses. I have always liked Rival software, but didn't really play at any of them following the recommendations made here in the forum some years back. It would be nice to have Tropica or other Rival that is US friendly to play at.

Does anyone know if Rival has ever considered adding tournaments?

 

[Refilliates Casinos]

Hiya,

Thanks for the feedback.

Rival are aware of this thread, so hopefully they will take the request on board.

All the best.
Dieter

 

[Deeplay]

Just to say heads up to Tropica. Played the 200% bonus and won a decent amount. Withdrew last night around 7pm. They requested documents around 10pm which I sent. Then during the night they approved the documents and sent my payment in the early hours. V Good service imo. Thanks

 

[Googobucs]

Halloween Promo

I really enjoyed the Halloween Promo with the Bonus play on Scary Rich3. Normally I don't care to play all on one game, but this was fun having the added bonus of trying to get the 666 free spins for an addition $666.

I did not win, but it was fun trying and yelling at the computer for those bonus symbols

 

[The Dude]

Unfortunately, I'm cancelling the BBF. A member brought this thread to my attention last night (posted at Askgamblers), and after reading this, I cannot allow this casino to be listed as an Accredited Casino at Casinomeister:

You do not have permission to view link Log in or register now.

Normally, I do not act on what goes on at other websites. But the responses from the casino peeps are not only highly unprofessional, they are rather disturbing.

I hate chargebackers just as much as the next guy, but I would never stoop to vehement aspersions and threatening language - some of which could are highly questionable (contacting family and friends?). No business should behave like this - and any business that conducts itself just cannot be listed here. To allow Tropica to continue its BBF at Casinomeister would not only tarnish the Casinomeister brand, but would also affect my personal reputation as well.

Sorry Tropica, but I'm placing you in the "Reservation".
Grey Zone Casinos

 

[homerbert]

omg, i respected this brand, and even want to start playing, since they do good job.
Charge back players is problem, but act like that... This is just unacceptable. Sorry tropica, your security department totally ruined all your good experience with other players. Congrats!

 

[petro]

To allow Tropica to continue its BBF at Casinomeister would not only tarnish the Casinomeister brand, but would also affect my personal reputation as well.

That and more importantly I feel is to protect players from being harmed by them.

 

[Refilliates Casinos]

Hi Bryan and members,

This was a matter that was brought to my attention when it was too late. It has since been resolved and the poster has settled. Duwayne handled the matter professionally under the circumstances.

You need to understand that the OP is a very unstable person and I can show you dozens of mails to back this up. When the collection agency contacted her, she decided to blackmail us and that is why she posted on Askgamblers. I mailed Max about her some time ago as she threatened to use your forum also.

It was amicably resolved in the end and the collection agency has been dismissed. Myself and the OP have exchanged pleasantries and she admits what she is is wrong.

I personally believe our performance and reputation should supersede the underhanded attempts of a cyber criminal to ruin our reputation, considering this was not our staff communicating with her.

It is regrettable that you choose to remove our BBF after all the years of solid work and customer service that we have put in. I kindly request that you reconsider after reviewing the facts here.

Regards,
Dieter

 

[homerbert]

Your point is valid Dieter, really, but... Collection agencyies, etc. What the shit is this? Where players such agency, rogue rtg non-paying? - Squad already destroying their office
You and your stuff made big mistake, you threat customer very bad, and moreover you start promise to ruin his life. How much money involved? No any difference, even 1kk, you still should threat better.
And i do love statement that 'our security team tired of such things' , lol, this is their job? Or if i request 3 withdrawals in your casino cashier contact me and say that he destroy my life because he tired to process my withdrawals?

 

[Refilliates Casinos]

Hi,

That is a stock standard template provided by a collection agency as a first step to recovering funds charged back.

We employ several collection agencies due to high charge back rates. For the most part, it is highly successful, however there are cases like this where people become angry at not been able to get away with trying to gamble for free.

This player made 48 deposits totaling $1,200. The processing company charged us $150 per transaction that she charged back. If you take processing fees into account, along with collection agency fees, this matter cost us almost $8,000.

That said, I don't condone any of this. Members here who know me and my team will know this is not what we represent. This is an extreme case, fueled by a number of factors. I could post the correspondence that led to this mess so that you can see how it led to this, but I fear it will not get us closer to a resolution or undoing the damage she set out to do in the first place.

I apologise that this happened on my watch and I take full responsibility for this disappointing event in what is generally, a respectable reputation of the group. I hope Bryan will reconsider once reviewing the correspondence, but if not, we will concede, but will continue to provide support and assistance to members here as we have done the past 5 years.

Regards,
Dieter

 

[NohchiPlayer]

"You are a nasty, lonely, sad little girl who thinks they are above the
law and prosecution."

HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA

 

[The Dude]

Hi Bryan and members,

This was a matter that was brought to my attention when it was too late. It has since been resolved and the poster has settled. Duwayne handled the matter professionally under the circumstances.

You need to understand that the OP is a very unstable person and I can show you dozens of mails to back this up. When the collection agency contacted her, she decided to blackmail us and that is why she posted on Askgamblers. I mailed Max about her some time ago as she threatened to use your forum also.

It was amicably resolved in the end and the collection agency has been dismissed. Myself and the OP have exchanged pleasantries and she admits what she is is wrong.

I personally believe our performance and reputation should supersede the underhanded attempts of a cyber criminal to ruin our reputation, considering this was not our staff communicating with her.

It is regrettable that you choose to remove our BBF after all the years of solid work and customer service that we have put in. I kindly request that you reconsider after reviewing the facts here.

Regards,
Dieter

Sorry, Dieter. No matter how demented, delusional, or offensive a player is, there should never have been an exchange like this. Believe me, I've seen my share of abusive player comments and activities, but the casino needs to walk a straight line and be impervious to this behavior.

 

[homerbert]

It's bad Dieter, i understand you, but there is nothing you can do. Correspondence from your team is awful, you should not act like that. If your story about user is correct, probably she deserves all of this, but...this is still not right. Just no in right time, not in right place this all happens.

 

[petro]

As CM said there is no excuse for such poor behaviour.

But, I think there should be some way to reconcile for it.
It could be in the form of maybe waiting a few years and then checking back.
Definitely it would include providing enough evidence to show that things have improved at Tropica.

 

[cpdnd31]

OK I want to know one thing. Did she in fact charge back from deposits she made or do we need to worry about our credit cards being charged without our knowledge?

 

[Refilliates Casinos]

OK I want to know one thing. Did she in fact charge back from deposits she made or do we need to worry about our credit cards being charged without our knowledge?

Hi cpdnd31,

She charged back. She wrote in stating that under UIGEA, we needed to refund all her deposits or she would destroy us. We refused and she charged back.

We have never had an issue with duplicate billing or incorrect charges. We have good systems and processes in place.

Regards,
Dieter

 

[BMWSTACK]

That is a stock standard template provided by a collection agency as a first step to recovering funds charged back.

And you guys made a decision to use the template that they provided

First off that Template is beyond ridiculous. Secondly using an Agency that operates that way is also mind boggling. If the player is in the US, third party collections are regulated by the Federal Government. All language in that template violates many parts of th FDCPA (Fair debt collection practices act). The government loves to go and fine Agencies that act that way.

Not to mention this is a great way to expose the casino itself.

 

[hoff1985]

???

Wow to be honest, i'm a bit worried. It takes only 1 person / 1 comment in a forum to destroy a reputation that was built over years?

If those are the rules, fine. But that means that EVERY accredited casino at Casinomeister will be removed if i find some disturbing answers from Live Chat to a member posted in a other forum? Then i think the list will be a bit smaller than right now.

Just my opinion.

Just as an example... Isn't it as well disturbing when Casinos "delay" payouts and lie about it? I remember having an issue with an accredited casino a while back where i got 3 different answers from support why it wasn't paid (System error, Verification error and finally they admitted that they can't process to the chosen method at a time, after a couple of weeks!). Sorry, but stuff like that is as well disturbing.

I agree there are probably a few casinos where you never will have a problem like this, but IMHO than some other casinos in the accredited list as well need to be removed for too many issues in the past. It's not fair if not everyone is treated the same way.

 

[homerbert]

Wow to be honest, i'm a bit worried. It takes only 1 person / 1 comment in a forum to destroy a reputation that was built over years?

If those are the rules, fine. But that means that EVERY accredited casino at Casinomeister will be removed if i find some disturbing answers from Live Chat to a member posted in a other forum? Then i think the list will be a bit smaller than right now.

Just my opinion.

like i said, it happens not in right time, and not with right casino. One stupid mistake by someone - such happens