cheetahwind
Senior Member
- Joined
- Aug 16, 2009
- Location
- Iowa
So apparently Treasure Mile decided to rain a bit on my parade today. I had made a withdrawal on early Wednesday morning.
So here's some back story to help you with why I'm upset.
Back in the day, all 5 Genesys Club casino had marketed themselves as independent entities. They supposedly weren't connected in any way, shape, or form.
So I had signed up at Mandarin Palace and Treasure Mile under one e-mail address. Then Grand Eagle and Wizbet under another.
So I'm pretty sure you can see where this is going.
Apparently since I haven't deposited in well over a year now. They offered me a free chip, which I had lost literally instantly. I decided to give them another shot, since I miss BetOnSoft casinos, and I had awesome match offer.
Then this morning they denied my withdrawal request based on the multiple account rule. I then replied asking what do you mean multiple accounts. At which point I got a phone call later on today telling me I had two e-mail address associated with Genesys Club casino. Which was the one I now use primarily for gaming, and the other one for work. I then said, wait a minute, when you folks decided to merge all of the logins to one easy to use login. The security software or security even for that matter didn't catch that I had 2 e-mail addresses going, and you didn't bother to ask which one I would like to keep opened.
So he said for "future" withdrawals like there will be one. He has closed one of my accounts and everything should be honkey dory, but there going to confiscate my $290 withdrawal as a penalty for having 2 accounts. Case closed. Seems kinda unfair eh?
So I have e-mailed the casino host, which is who I'm pretty sure I was talking to, or someone in supervisory status, but I figured it wouldn't hurt to see if I could even get a fraction of my winnings. Since it was a bit of an oversight on there part in my opinion as well. I'll take some blame for not getting one or the other closed since I did read the materials that all of the casinos were one. Anyways I'm sure you've seen me rant enough.
So here's some back story to help you with why I'm upset.
Back in the day, all 5 Genesys Club casino had marketed themselves as independent entities. They supposedly weren't connected in any way, shape, or form.
So I had signed up at Mandarin Palace and Treasure Mile under one e-mail address. Then Grand Eagle and Wizbet under another.
So I'm pretty sure you can see where this is going.
Apparently since I haven't deposited in well over a year now. They offered me a free chip, which I had lost literally instantly. I decided to give them another shot, since I miss BetOnSoft casinos, and I had awesome match offer.
Then this morning they denied my withdrawal request based on the multiple account rule. I then replied asking what do you mean multiple accounts. At which point I got a phone call later on today telling me I had two e-mail address associated with Genesys Club casino. Which was the one I now use primarily for gaming, and the other one for work. I then said, wait a minute, when you folks decided to merge all of the logins to one easy to use login. The security software or security even for that matter didn't catch that I had 2 e-mail addresses going, and you didn't bother to ask which one I would like to keep opened.
So he said for "future" withdrawals like there will be one. He has closed one of my accounts and everything should be honkey dory, but there going to confiscate my $290 withdrawal as a penalty for having 2 accounts. Case closed. Seems kinda unfair eh?
So I have e-mailed the casino host, which is who I'm pretty sure I was talking to, or someone in supervisory status, but I figured it wouldn't hurt to see if I could even get a fraction of my winnings. Since it was a bit of an oversight on there part in my opinion as well. I'll take some blame for not getting one or the other closed since I did read the materials that all of the casinos were one. Anyways I'm sure you've seen me rant enough.