Slotster!
I predict a riot.
- Joined
- Oct 17, 2004
- Location
- Location, Location!
Had a pretty weird occurrence a few days days ago playing 'Tower Quest' @ GUTS.
For anyone that's not familiar with this game, it's one of those where you collect scatters (in this case 'potions') and then when you've got them stacked up - you can choose when to activate your feature of choice. There's a red feature on the right and a blue one on the left, and three layers for each. The more you collect, the better the feature (in theory).
Anyhow, I'd been playing this for a fair while and ran by balance right down to next to nothing building up the red feature thing on the right - and decided to activate it just before I went bust.
So I did.
The feature played out as to be expected so all good and awarded me a spectacular 1970 coins (ish, might've been 1920 - but it was something like that) Woo hoo!!! That's almost £20 in real money. At least I get to play a bit longer.
Problem is, the money wasn't credited to my balance. Bit of an odd one, so I went back to the lobby and all seemed good - with the money now credited and my balance sat at £20.20 (Or thereabouts, can't remember the exact amounts) So I went back into the game, but my balance was back @ zero again, as though the win never happened. Ok... so back into the game, and still nothing. Gone.
Now, a couple of things.
1) This is one of those where if you change the denomination you lose your progress, so I double checked when I went back in I was back at the right coin value (80p) and it did show as though the feature had been played out and I was back to the 'overspill' of collected scatters
2) I'm reasonably conversant with slots and their behaviour. Wholly expecting this to just right itself at some point. It didn't, and hasn't.
3) The GUTS support team have been very prompt, friendly and polite. They have understandably responded asking if I had screenshots, which of course I didn't for £20 (That's not going to raise me to hero status on the winner screenshots thread) and then further with "We will need to raise this with the software provider, in this instance 'Play and Go'" I've heard nothing back for a few days now, but to be fair, I did say as it's only £20 - I really can't be bothered chasing it up. I'm sure they would follow this through to conclusion if I had the motivation to do so, so it's not a complaint about the support @ GUTS.
Just a bit of a heads up really. This actually happened and, whilst in my case it was worth a paltry amount and not worth worrying about, I can imagine you'd be gutted if you hit a monster and it completely disappeared off the face of the earth with seemingly no casino visibility.
For anyone that's not familiar with this game, it's one of those where you collect scatters (in this case 'potions') and then when you've got them stacked up - you can choose when to activate your feature of choice. There's a red feature on the right and a blue one on the left, and three layers for each. The more you collect, the better the feature (in theory).
Anyhow, I'd been playing this for a fair while and ran by balance right down to next to nothing building up the red feature thing on the right - and decided to activate it just before I went bust.
So I did.
The feature played out as to be expected so all good and awarded me a spectacular 1970 coins (ish, might've been 1920 - but it was something like that) Woo hoo!!! That's almost £20 in real money. At least I get to play a bit longer.
Problem is, the money wasn't credited to my balance. Bit of an odd one, so I went back to the lobby and all seemed good - with the money now credited and my balance sat at £20.20 (Or thereabouts, can't remember the exact amounts) So I went back into the game, but my balance was back @ zero again, as though the win never happened. Ok... so back into the game, and still nothing. Gone.
Now, a couple of things.
1) This is one of those where if you change the denomination you lose your progress, so I double checked when I went back in I was back at the right coin value (80p) and it did show as though the feature had been played out and I was back to the 'overspill' of collected scatters
2) I'm reasonably conversant with slots and their behaviour. Wholly expecting this to just right itself at some point. It didn't, and hasn't.
3) The GUTS support team have been very prompt, friendly and polite. They have understandably responded asking if I had screenshots, which of course I didn't for £20 (That's not going to raise me to hero status on the winner screenshots thread) and then further with "We will need to raise this with the software provider, in this instance 'Play and Go'" I've heard nothing back for a few days now, but to be fair, I did say as it's only £20 - I really can't be bothered chasing it up. I'm sure they would follow this through to conclusion if I had the motivation to do so, so it's not a complaint about the support @ GUTS.
Just a bit of a heads up really. This actually happened and, whilst in my case it was worth a paltry amount and not worth worrying about, I can imagine you'd be gutted if you hit a monster and it completely disappeared off the face of the earth with seemingly no casino visibility.
