Hi,
on January 29 of this year, I reddemed 70$ worth of comps points at GB casino.
As expected the 70$ were credit to my bonus balance.
I played for a while and brought my balance to 426$. I was then surprised to discover that my whole balance of 426$ was now in the bonus account.
The bonus balance is supposed to go down as you play, not up when you win. I complained about this to support on three diferrent occasions now : CSRs agreed that something was not right, but they said only the relevant dept. (accounts, I think) could fix it. The problem is that things never got fixed, even after my third complaint : it just falls in a void as soon as it goes past support.
on January 29 of this year, I reddemed 70$ worth of comps points at GB casino.
As expected the 70$ were credit to my bonus balance.
I played for a while and brought my balance to 426$. I was then surprised to discover that my whole balance of 426$ was now in the bonus account.
The bonus balance is supposed to go down as you play, not up when you win. I complained about this to support on three diferrent occasions now : CSRs agreed that something was not right, but they said only the relevant dept. (accounts, I think) could fix it. The problem is that things never got fixed, even after my third complaint : it just falls in a void as soon as it goes past support.