footdr
Banned User: PITA violations of the Forum Rules
- Joined
- Jan 13, 2006
- Location
- cyberspace
What is the pupose of providing Customer Support Personnel when you fail to provide them with the information they need to assist players.
Even the Supervisor at Grand Prive had no knowledge of how the payout checks are processed by their third-party payment processor.
He advised me that my check was put in the mail to me on May 15th and was processed by a German processing company, so I needed to give it time to reach me. I advised him that I am familar with the process as my Grandbay check sent the same date WAS initiated by German Company BUT an official check from u.s. bank was issued in behalf of that company, and mailed from U.S., as all recent checks have been.
"Our processors have many withdrawals and we ask you to wait until the 21 days are up"
THE CHECK HAS BEEN PUT IN THE MAIL TO ME BY THE BANK, RIGHT?
"YES"
SO IT WAS ALREADY PROCESSED AND MAILED AND NOW IT IS UP TO THE POSTAL SERVICE TO DELIVER IT TO ME?
"Yes and that can take up to 21 days"
21 DAYS AFTER YOU PUT IN THE MAIL TO ME?
"yes"
SIR IT DOES NOT TAKE THE POSTAL SERVICE 21 DAYS TO DELIVER A LETTER TO ME FROM ANYWHERE IN THE U.S.A.
"we can not follow-up on this until the 21 days has elapsed from the time it was processed "
21 DAYS FROM THE DAY IT WAS MAILED TO ME, MAY 14?
"yes"
Dont they understand that once they mail the check to me their 21 days, their processor delays,and the "due to u.s. legislation" scenario, have no further applicability!!![
Even the Supervisor at Grand Prive had no knowledge of how the payout checks are processed by their third-party payment processor.
He advised me that my check was put in the mail to me on May 15th and was processed by a German processing company, so I needed to give it time to reach me. I advised him that I am familar with the process as my Grandbay check sent the same date WAS initiated by German Company BUT an official check from u.s. bank was issued in behalf of that company, and mailed from U.S., as all recent checks have been.
"Our processors have many withdrawals and we ask you to wait until the 21 days are up"
THE CHECK HAS BEEN PUT IN THE MAIL TO ME BY THE BANK, RIGHT?
"YES"
SO IT WAS ALREADY PROCESSED AND MAILED AND NOW IT IS UP TO THE POSTAL SERVICE TO DELIVER IT TO ME?
"Yes and that can take up to 21 days"
21 DAYS AFTER YOU PUT IN THE MAIL TO ME?
"yes"
SIR IT DOES NOT TAKE THE POSTAL SERVICE 21 DAYS TO DELIVER A LETTER TO ME FROM ANYWHERE IN THE U.S.A.
"we can not follow-up on this until the 21 days has elapsed from the time it was processed "
21 DAYS FROM THE DAY IT WAS MAILED TO ME, MAY 14?
"yes"
Dont they understand that once they mail the check to me their 21 days, their processor delays,and the "due to u.s. legislation" scenario, have no further applicability!!![