JuicyFruit
Non-Gambler
- Joined
- Dec 23, 2010
- Location
- Homeward Bound
I acknowledge I now have a serious gambling problem, so I have been closing all my accounts, and all the casinos have been wonderful, giving me hints and advice on how to manage my addiction.
With the exception of Thrills.
I requested closure on January 6th, explaining the problem.
Last night I went to check the account was closed - it wasn't.
I spoke on live chat....I had to send an email.
I had done that...in fact, I had a ticketed query, which they had responded to with an answer, so I included my request to close (with the explanation as to my gambling problem) in that email, and sent it back to them, but now they are denying they received the email, or my request. WTH? They received it the first time around, but not now?
So I sent the email to them again last night.....and hey, this morning, my account is still accessible, with no acknowledgment they have even received the email.
I'm sorry, but this is totally unacceptable behaviour, particularly as they state in their T&C's they will close an account immediately they receive the request. That is BS....simply not true.
And to add insult to injury - I have just checked my email this morning, and a minute ago I receive an email from them asking if I want to close my account or not.
Truly despicable behaviour.
With the exception of Thrills.
I requested closure on January 6th, explaining the problem.
Last night I went to check the account was closed - it wasn't.
I spoke on live chat....I had to send an email.
I had done that...in fact, I had a ticketed query, which they had responded to with an answer, so I included my request to close (with the explanation as to my gambling problem) in that email, and sent it back to them, but now they are denying they received the email, or my request. WTH? They received it the first time around, but not now?
So I sent the email to them again last night.....and hey, this morning, my account is still accessible, with no acknowledgment they have even received the email.
I'm sorry, but this is totally unacceptable behaviour, particularly as they state in their T&C's they will close an account immediately they receive the request. That is BS....simply not true.
And to add insult to injury - I have just checked my email this morning, and a minute ago I receive an email from them asking if I want to close my account or not.
Truly despicable behaviour.