gmeplyr
Dormant account
- Joined
- Nov 28, 2006
- Location
- United States
I want to tell you about Casino Vega/Bingo Vega
I joined their casino site and deposited funds to play, and they automatically deposited their standard bonus after I played enough of my own money to qualify for it.
I kept playing and hit $1000.00 on the "Three Times the Riches" slot game. After that win I was up to 1,200.00 +. I made a request for $500.00 cash out. Of course they immediately removed their bonus as I expected they would. I did not use any part of their bonus to win what I won, it was won with my own money.
After waiting the required days to have my withdrawal processed, it was placed back into my account. When I asked support for the reason, I was told that I had wagered 1,900 + and I needed to wager 4,500 which was 20x my deposit + 20x their bonus that they had removed.
I continued to play and when I thought I had reached the required 4,500, I submitted a withdrawal request again, for the full balance I had of 900. this time and again it was returned to my account. When I questioned support, they said I had wagered 3,900+ and that I needed to wager 4,500.
I proceeded to play until I was sure I had wagered over 4,500 as they stated I do. At this point I had $800 left and requested a full $800 withdrawal. After waiting the few days for them to process, there was no process done. I again asked support what the problem was and was told then I could not get my money because I had multiple accounts which was forbidden. I did NOT set up mulitple accounts with them. After several heated back and forth conversations, I was able to get the IP address from them who they claimed was me that opened other accounts. The IP they gave me was in a completely different State on the East Coast. I am located in Central US.
I have asked them repeatedly for all the information on the accounts they claim are mine, however I still have not received it. They say they are still conducting their investigation. If they were so sure I had more accounts, it would seem that information would be readily available to them to give to me. I was given a list of account numbers but no other information.
I received an email from a Mike at floormanager@casinovega.com who told me if I wanted to continue to play there and would play by the rules he could work it out. In other words, I can play the $800 in my account but I cannot withdraw it. What would be the use in that? If I won again, they still would not let me withdraw. Kind of like play money I guess.
Thanks.
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and my negative encounter with them. I hope you can help me with this issue.I joined their casino site and deposited funds to play, and they automatically deposited their standard bonus after I played enough of my own money to qualify for it.
I kept playing and hit $1000.00 on the "Three Times the Riches" slot game. After that win I was up to 1,200.00 +. I made a request for $500.00 cash out. Of course they immediately removed their bonus as I expected they would. I did not use any part of their bonus to win what I won, it was won with my own money.
After waiting the required days to have my withdrawal processed, it was placed back into my account. When I asked support for the reason, I was told that I had wagered 1,900 + and I needed to wager 4,500 which was 20x my deposit + 20x their bonus that they had removed.
I continued to play and when I thought I had reached the required 4,500, I submitted a withdrawal request again, for the full balance I had of 900. this time and again it was returned to my account. When I questioned support, they said I had wagered 3,900+ and that I needed to wager 4,500.
I proceeded to play until I was sure I had wagered over 4,500 as they stated I do. At this point I had $800 left and requested a full $800 withdrawal. After waiting the few days for them to process, there was no process done. I again asked support what the problem was and was told then I could not get my money because I had multiple accounts which was forbidden. I did NOT set up mulitple accounts with them. After several heated back and forth conversations, I was able to get the IP address from them who they claimed was me that opened other accounts. The IP they gave me was in a completely different State on the East Coast. I am located in Central US.
I have asked them repeatedly for all the information on the accounts they claim are mine, however I still have not received it. They say they are still conducting their investigation. If they were so sure I had more accounts, it would seem that information would be readily available to them to give to me. I was given a list of account numbers but no other information.
I received an email from a Mike at floormanager@casinovega.com who told me if I wanted to continue to play there and would play by the rules he could work it out. In other words, I can play the $800 in my account but I cannot withdraw it. What would be the use in that? If I won again, they still would not let me withdraw. Kind of like play money I guess.
Thanks.