I agree. The lack of clarity on this gives false hope to people that have made mistakes (where I Think I fit in) but also allow potential for people to manipulate the system.I have sympathy for people in the deep throes of gambling addiction, I'm currently TAB'd from my online accounts for a month due to things getting out of hand, so I can see how things can become terrible, doing a lot of damage to the person's life and family.
However I'm starting to feel this 'refund' system could be attracting addicts like bees to honey, so on that basis it might be necessary for casinos and the ukgc to announce in the future some ruling that the money is donated to gambling charities instead, and casinos have it written in bold on the signup page so there can be no doubt. Addicts need to face a brick wall sometimes, rather than a situation with 'possibilities'...
if you enter false details that’s one thing but surely all companies should operate a some sort of robust matching to show willingness to help problem gamblers? Surely matching on email address alone is not an acceptable match?