Popular2019
Dormant Account
- Joined
- Oct 23, 2019
- Location
- Uk
Hi all, I'm new here and really wanted to know what others make of this situation. I'll keep it as simple as possible.
I recently signed up to gamstop as I discovered I wasn't in control of my gambling, anyway a few months later I had the urge and thought I would try my luck at an online casino and yes I know now that it was stupid! Found a well established uk licensed casino via a quick Google search and signed up. To my surprise it allowed me to join up, using what I thought was the same details in gamstop, went through full verification, sent ID, paperwork, the lot, all fine and verified. Being the gambler that I am went on to lose a fairly hefty chunk of money. When I came to my senses a week later I excluded myself and thought I would send them an email advising them I was gamstop excluded etc and yet able to sign up and deposit. After various emails back and forward, it transpired I'd made a mistake on my date of birth by minus 1 day, and it's easily done when signing up on a mobile and you quickly spin the numbers into the box.
They said I'd deliberately tried to bypass gamstop etc. My argument with them was why was this not picked up at verification, that my ID did not match my account details? I'd spoken with their live chat on multiple occasions regarding various matters, every time providing my correct date of birth. I was never aware I'd put the wrong birthday in! Anyway, after I disputed their response, they escalated the matter and I received a few weeks later their response. The first part was accusing me of breaching their policies etc etc, then saying they would not return my deposits but they would be donating them to a charity or good causes that help people with gambling problems. Surely by doing that they are accepting they made a mistake, but somehow want to punish me for mine? The money is not that significant to me though of course would have been happy to have it returned, it's the way it's been handled that I find a bit strange.
I'm interested to hear what others think of this donation to charity on my behalf!? I'm not looking for judgement, I know what I did was wrong and I certainly won't be trying it again. I have a strong feeling had I gone to make a withdrawal they would have spotted this mistske. Sorry for the long post!
I recently signed up to gamstop as I discovered I wasn't in control of my gambling, anyway a few months later I had the urge and thought I would try my luck at an online casino and yes I know now that it was stupid! Found a well established uk licensed casino via a quick Google search and signed up. To my surprise it allowed me to join up, using what I thought was the same details in gamstop, went through full verification, sent ID, paperwork, the lot, all fine and verified. Being the gambler that I am went on to lose a fairly hefty chunk of money. When I came to my senses a week later I excluded myself and thought I would send them an email advising them I was gamstop excluded etc and yet able to sign up and deposit. After various emails back and forward, it transpired I'd made a mistake on my date of birth by minus 1 day, and it's easily done when signing up on a mobile and you quickly spin the numbers into the box.
They said I'd deliberately tried to bypass gamstop etc. My argument with them was why was this not picked up at verification, that my ID did not match my account details? I'd spoken with their live chat on multiple occasions regarding various matters, every time providing my correct date of birth. I was never aware I'd put the wrong birthday in! Anyway, after I disputed their response, they escalated the matter and I received a few weeks later their response. The first part was accusing me of breaching their policies etc etc, then saying they would not return my deposits but they would be donating them to a charity or good causes that help people with gambling problems. Surely by doing that they are accepting they made a mistake, but somehow want to punish me for mine? The money is not that significant to me though of course would have been happy to have it returned, it's the way it's been handled that I find a bit strange.
I'm interested to hear what others think of this donation to charity on my behalf!? I'm not looking for judgement, I know what I did was wrong and I certainly won't be trying it again. I have a strong feeling had I gone to make a withdrawal they would have spotted this mistske. Sorry for the long post!