- Joined
- Aug 10, 2016
- Location
- Lancashire, UK
Imagine the countless thousands who do not have the option of contacting Jan who simply walk away from such an insult and never go back![]()
Like me! lol See my chat transcript

Me: So im on a bonus ban with no reason or explaination? wonderful. How do i go about closing my account please? I play online often and want to make sure i dont acidentally give this casino my funds as they dont look after me
Me: incidentally i have been a member here since early 2015
Rianna (12:47:31): I'm not given the exact reason why I just have to follow the process. As I said accounts are always under review so this may change in the future.
Rianna (12:47:47): I understand. How long would you like to close the account for?
Me: eternity. please DO NOT put on a cooling off period
Rianna (12:49:15): Ok I will do that for you now. Just a moment
Me: I know that you are just following proceedure but it seems that EVERY ONE of my online gaming friends (those who pay and play the most) are on bonus ban......shame
Rianna (12:50:28): Your account has now been closed and this is irreversable
O well, c'est la vie





