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Tell us your casino horror story, vote on others, maybe win a prize!

  • Thread starter Thread starter maxd
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maxd

Forum & Complaints Team Lead
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Jan 20, 2004
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Pictland
OK, so the idea is to tell us your best casino horror story (below).

People can upvote any story posted here.

The most popular story gets a nice little prize at the end. (ok, ok, it's MONEY!)

[any posts that aren't a story will be moved to the "Tell us your casino horror story -- Support thread", just to keep things nice and tidy.]
 
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I'll go first, to get things started, I'm not in the running though so no need to upvote me.

Years ago we had 1000 complaints about a casino group that was notorious for not paying people, or at least s l o w p a y i n g to the point of ridiculousness. We tried everything to shame these guys into doing the right thing -- Worst Casino Group Award, Bag of D*icks Award, Rogue listing etc etc -- not happening. If anything it got worse as the years went by. They were a blight on the industry, and that's being kind.

After a few years I got on that situation like a dog on a fresh bone, wouldn't let it go. Bryan didn't think all the fuss was worth it, just wanted to let them rot in the Pit, but I wasn't having it.

Finally at one conference we heard through a mutual contact that they were willing to talk to us face to face. Great!, I thought, finally get to nail the bastards!

So the day comes, I've prepped all my notes and I'm going to take these guys to the cleaners. I sit down with the guy and let him have it:

"You've got hundreds of complaints, I said, "more that all the rest of the Rogue casinos combined!"

"Yes, maybe so," he says.

"You've got a dozen Worst awards and more coming!"

He smiles one of those infuriating "sticks and stones" smiles and says nothing.

"Everyone hates you!" I'm getting desperate here. Is any of this going to make an impression?

He nods quietly then shrugs: "not everyone" he says.

"You have bullsh*t bonuses, you invent Terms to cheat people, you never pay anyone unless you're forced to, and even then you stop paying at the first opportunity. How can you run your company this way?"

He is quiet and not at all troubled by my accusations. Finally he says "it's a business model. Maybe not a popular one but ..." and he shrugs a little "sue me" shrug and that was that.
 
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Nice idea for a contest :)

Your example can 'virtually' only be one group. right? :p

Luckily i don't really have any horror stories but i found CM pretty fast in my 'career', which probably helped prevent the worst! But i definitely had some issues over the past decades..

I'll just sit back and read the possibly horrifying entries with a nice cuppa :cool:
 
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For me it was the lesson I learnt the hard way when playing with a No Deposit Bonus. Once I met the wagering requirement and had my bankroll reduced to the maximum allowed to be withdrawn, I stupidly did not cash out there and then.

So this $300 I continued to play with, until I had built it to just over $2k. Only to have the casino whack it down to $300, as the bonus terms were still attached to those funds - As I hadn't cashed it out!

Lesson learnt and learnt the hard way!
 
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There's no greater casino horror story for me than 'The Great VIP Withdrawal Of 2014'

(Ominous Orchestral Music Sounds fill the air)

Yes, Ladies and Gentlemen, if you like me were a long-serving and loyal customer at a formerly great casino, now mentioned only in hush tones and as a reference to the good old days, then the 'The Great VIP Withdrawal Of 2014' was a dark day...

It started like any normal day, the sun was shining, the birds were singing, and then dark clouds started to gather overhead, with rain and high winds soon to follow...

An unscheduled email arrived from the unnamed casino with the dreaded title 'change to VIP membership status' - could it be true, was my loyalty no longer to count for anything?...

I read the email and knew immediately that times were changing - I imagine all across the UK there were howls of derision and screams just like when Luke Skywalker found out who his Father was...

"Noooooooooooooooooooooooo"

I bandaged my metaphorical wounds, took solace in the words of other fellow forum members who had also suffered the same indignity, and put those horrors out of mind (until this very day when I share this story with you)
 
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