- Joined
- Nov 22, 2013
- Location
- deep south of Eu
Sorry for my poor english, I hope you can someway understand me.
I try to make short a long story. Not easy.
About one week ago, playing one videoslot at a accredited RTG casino where I am regular, I noticed that during the free spins, the wins were not accredited on my account. The slot screen was "listing" the wins (i.e. line 4 wins xxUS$, line 7 wins xxUS$), but the money was not going to the account.
At that time I was micro-rolling, and to be honest the "loss" I had was of about 5 or maybe max 10 US$, so that I was not that upset because of the money, however I opened the chat and I informed the operator about the problem. The CO did not seem very interested with my issue, so that I saved the chat and I also sent it immediately via e-mail to the casino main email address.
I would like to underline that I never requested for a reimbursement, I was just telling them: <<hey be careful, there is a game which is working badly and is not crediting the wins, someone can get some serious damage with it>>
To be even more sure that somebody was taking care of the problem, I also immediately sent a copy of the chat / e-mail to the casino rep here on CM via PM.
About one week has passed and nobody was sending any reply to me. Not the casino, neighter the casino rep here.
Ok, I though they fixed the problem without notifying me anything. Not really a kind way to operate but... still ok.
Today I played again THAT game on THAT casino and -BANG !- once more during the free spins the wins were not accredited onto my account.
This time the loss is more relevant, and the Chat Operator once more did not attend to my complaint. In about 40 minutes chatting, he was simply trying to take time and roundaround. I had the feeling he was just trying to get the chat longer and longer in order to make the casino connection drop because of inactivity.
So that I realized that during one week, nobody was doing nothing on casino side.
We have a defective game, a player who is informing the casino about the problem, and no action.
I am very sorry to say an accredited casino should work in a different way. I am very disappointed.
Of course I have got saved on my pc the original chat one week old, the today's chat, the screenshot showing the miss of win crediting, an of course the e-mails sent to casino.
Also, there is here on my sent PM the info I sent to casino rep.
I am wondering what more a player can do when he founds a defective game.
And.... yes we have a defective game there, and in case a HighRoller plays it, then a BIG issue will arise.
Suggestions and advices are welcome.
I try to make short a long story. Not easy.
About one week ago, playing one videoslot at a accredited RTG casino where I am regular, I noticed that during the free spins, the wins were not accredited on my account. The slot screen was "listing" the wins (i.e. line 4 wins xxUS$, line 7 wins xxUS$), but the money was not going to the account.
At that time I was micro-rolling, and to be honest the "loss" I had was of about 5 or maybe max 10 US$, so that I was not that upset because of the money, however I opened the chat and I informed the operator about the problem. The CO did not seem very interested with my issue, so that I saved the chat and I also sent it immediately via e-mail to the casino main email address.
I would like to underline that I never requested for a reimbursement, I was just telling them: <<hey be careful, there is a game which is working badly and is not crediting the wins, someone can get some serious damage with it>>
To be even more sure that somebody was taking care of the problem, I also immediately sent a copy of the chat / e-mail to the casino rep here on CM via PM.
About one week has passed and nobody was sending any reply to me. Not the casino, neighter the casino rep here.
Ok, I though they fixed the problem without notifying me anything. Not really a kind way to operate but... still ok.
Today I played again THAT game on THAT casino and -BANG !- once more during the free spins the wins were not accredited onto my account.
This time the loss is more relevant, and the Chat Operator once more did not attend to my complaint. In about 40 minutes chatting, he was simply trying to take time and roundaround. I had the feeling he was just trying to get the chat longer and longer in order to make the casino connection drop because of inactivity.
So that I realized that during one week, nobody was doing nothing on casino side.
We have a defective game, a player who is informing the casino about the problem, and no action.
I am very sorry to say an accredited casino should work in a different way. I am very disappointed.
Of course I have got saved on my pc the original chat one week old, the today's chat, the screenshot showing the miss of win crediting, an of course the e-mails sent to casino.
Also, there is here on my sent PM the info I sent to casino rep.
I am wondering what more a player can do when he founds a defective game.
And.... yes we have a defective game there, and in case a HighRoller plays it, then a BIG issue will arise.
Suggestions and advices are welcome.