Hi all, it is nice for me to join this community but it seems like not a good start since I am starting it with a complaint.
I registered on paddy power 24 Nov 6:05am GMT, and then just playing around on the site, checking terms, and playing some free game. Nothing happened.
After that I deposit 50GBP using Entropay around 10am GMT, just for playing the live casino, after 2 round of live baccarat (1 win, 1 lose, balance=49.95 ), I go to live roulette and bet on black, suddenly my bet is rejected. (and the outcome is black )
Figured out my account has been suspended, the webpage suggest me to contact live chat support which I already did, Cillian(name of agent) told me paddypower is waiting for Entropay security check. So I ask how long will it takes, is it day things or just a few hours, I'm told to check back later today(24Nov) as it usually takes some hours.
25 Nov, Of course my account are still suspended, I contact support again and (forgot the name, start with R) he confirmed with me they are still waiting for Entropay response, for sure I ask how long will it take and unexceptionally I get the common answer i.e. as soon as possible.
Until today my account is still suspended !
1) First I'm a verified member on Entropay, and I never heard anything special from Entropay since the deposit.
2) The transaction to "PP online UK" was already shown up on my card statement.
3) My address is 100% match.
4) Why won't paddy power suspend my account right after I created my account, I will be more comfortable with that, but to keep more customer, and with this roguish behaviour which sounds like just to hold their client fund, seems very shady and probably thousands of customer could not access their account right after paddypower got the money.
5) Entropay contact us page mentioned they will reply query within 24 hours, I know it from past and also tried to email asking a question and I get reply within few hours. What is so hard to cross matching address and verify my personal identity?
6) No response from either party.
Probably this is just me, if anyone can share their good experience with Paddy Power it will be very appreciated. (I have found several paddypower representative here and only one is active which i s ppcasino, should I contact him personally?)
I hope I can get my fund back, but msot probably I can't, and also after I noticed paddypower is on meister accredited list I was shocked for a while.
EDIT(extra information): I didn't take any single of the bonus, just deposit and play.
I registered on paddy power 24 Nov 6:05am GMT, and then just playing around on the site, checking terms, and playing some free game. Nothing happened.
After that I deposit 50GBP using Entropay around 10am GMT, just for playing the live casino, after 2 round of live baccarat (1 win, 1 lose, balance=49.95 ), I go to live roulette and bet on black, suddenly my bet is rejected. (and the outcome is black )
Figured out my account has been suspended, the webpage suggest me to contact live chat support which I already did, Cillian(name of agent) told me paddypower is waiting for Entropay security check. So I ask how long will it takes, is it day things or just a few hours, I'm told to check back later today(24Nov) as it usually takes some hours.
25 Nov, Of course my account are still suspended, I contact support again and (forgot the name, start with R) he confirmed with me they are still waiting for Entropay response, for sure I ask how long will it take and unexceptionally I get the common answer i.e. as soon as possible.
Until today my account is still suspended !
1) First I'm a verified member on Entropay, and I never heard anything special from Entropay since the deposit.
2) The transaction to "PP online UK" was already shown up on my card statement.
3) My address is 100% match.
4) Why won't paddy power suspend my account right after I created my account, I will be more comfortable with that, but to keep more customer, and with this roguish behaviour which sounds like just to hold their client fund, seems very shady and probably thousands of customer could not access their account right after paddypower got the money.
5) Entropay contact us page mentioned they will reply query within 24 hours, I know it from past and also tried to email asking a question and I get reply within few hours. What is so hard to cross matching address and verify my personal identity?
6) No response from either party.
Probably this is just me, if anyone can share their good experience with Paddy Power it will be very appreciated. (I have found several paddypower representative here and only one is active which i s ppcasino, should I contact him personally?)
I hope I can get my fund back, but msot probably I can't, and also after I noticed paddypower is on meister accredited list I was shocked for a while.
EDIT(extra information): I didn't take any single of the bonus, just deposit and play.