medroller to thank that 0.01:notworthy
Nice customer service Europa Casino...
Can you get a screenshot of a few transactions prior to that penny going in, just to ram the point home.
Do you have any way to get a screenshot that makes this even clearer, such as a history around this time showing a running balance total after each of these transactions.
This might be in "games" view, rather than "transactions".
I don't trust Playtech casinos in the slightest, because they are constantly pulling stunts on players, and Playtech wash their hands of any responsibilty.
If you think YOU got screwed, just think how that Canadian player felt when Joyland screwed her out of $2MILLION won from a progressive jackpot, which Playtech handed over IN FULL to the operator. William Hill took them over, but cannot explain what happened to this $2million, and are not prepared to take responsibilty because it happened under the former owners. She DID get the other $2million, but was bullied into accepting half, because the alternative was a payment plan over 30 YEARS, pretty rogue considering this was a network progressive which Playtech handed over IN FULL and AT ONCE to the operator.
Previous to this, a South African player had the ENTIRE amount from a progressive jackpot denied without any concrete reasons. Given that this was money handed over by Playtech, rather than payment from the float of the operator concerned. The fact that the operator was virtually bust at the time should NOT have prevented the payout. It looks like the casino stole it in order to keep themselves afloat. Again, Playtech let it go.
Despite these issues, Playtech see no need to change the way progressives are paid to players, yet a simple change to Playtech paying direct to the player, rather than via the operator, would eliminate these problems.
There are very few accredited Playtech casinos, one less now after another one decided to behave more like it's rogue bretheren.
) with Nifty, encouraging a newbie to do a chargeback is NOT good advice. Once again, I would suggest the OP to contact the casino rep, and patiently and politely explain all that transpired.
GRRRRRRRRRRR!
