- Joined
- Jul 16, 2010
- Location
- portugal
bad experience in sun palace casino
i created my account there yesterday, i made a deposit i received the 125% bonus
i read the terms and conditions
the WR was 40x
i have only played the games that are included
i meet the WR i tried to cash out and today the live chat wants to double the WR
see the copy of the conversation
Hello bruno,
Below is the complete transcript of your chat session:
===
Company: Main Street Vegas
Department: Customer Service
Operator: Connie <helpdesk@mainstreetcustomercare.com>
Visitor: bruno <23.bruno@gmail.com>
Chat Info: Mon 09/06/10 08:19 am
====
bruno: withdrawals
You are now speaking with Connie of Customer Service.
Connie: May I the casino name and your username please?
bruno: hi i have an account in sun palace caino, i have mde a withdraw yeseday, i sent my documents to, i wouldlike to know how many time takes a neteller withdrawal, my username is bsilva028
Connie: One moment please
bruno: ok
Connie: Please note that you have to cancel the withdrawal because you have not reached the wagering requirements of the bonus, so it will be denied
bruno: what?
bruno:
bruno: i have meet th WR
Connie: To withdraw your bonus you will need to wager 80 times your deposit plus
bonus.
bruno: 80 no
Connie: Yes
bruno: why?
Connie: Those are the wagering requirements to fullfill in order to be able to withdrawal
bruno: i was 30x on the sit
bruno: its a deposite bonus
bruno: not a free bonus
Connie: It is the initial deposit bonus, you received an email with the terms and conditions when you redeem the coupon
bruno: i was allways on the coupon details section
bruno: checking by that
bruno: and i made the witdrawal request after that
bruno: i read that on casinomeiser too
i created my account from there
Connie: Special note for customers outside of the US and Canada:
Due to a higher incidence of fraud and bonus abuse, management reserves the right to double the wagering requirements for customers located outside of the US and Canada.
bruno: no no sorry but on the site dont have mentionating that
Connie: I am taking this information from the site
bruno: sorry but the WR on the coupon details was 40x
bruno: if it was more should appear there
Connie: I am sorry for the inconvenience but those are the terms of the bonus
bruno: i like a player must knoww allways how many bets is in fault t complete the wr
bruno: this conversation wil be published
Connie: All the wagering requirements are posted clearly in our website
bruno: so i have meet thenm!!!
Connie: No I am sorry
bruno: if outside us or canada is more
bruno: should appear on my coupon details
Connie: It is on the website and at the email that you received when you redeemed the coupon
bruno: i have sent the 2 things to CDS
bruno: what a rogue casino
- Your party has left this session. -
- Your party has left this session. -
===
Thank you
i meet the WR that i receive on my e-mail after deposit
i created my account there yesterday, i made a deposit i received the 125% bonus
i read the terms and conditions
the WR was 40x
i have only played the games that are included
i meet the WR i tried to cash out and today the live chat wants to double the WR
see the copy of the conversation
Hello bruno,
Below is the complete transcript of your chat session:
===
Company: Main Street Vegas
Department: Customer Service
Operator: Connie <helpdesk@mainstreetcustomercare.com>
Visitor: bruno <23.bruno@gmail.com>
Chat Info: Mon 09/06/10 08:19 am
====
bruno: withdrawals
You are now speaking with Connie of Customer Service.
Connie: May I the casino name and your username please?
bruno: hi i have an account in sun palace caino, i have mde a withdraw yeseday, i sent my documents to, i wouldlike to know how many time takes a neteller withdrawal, my username is bsilva028
Connie: One moment please
bruno: ok
Connie: Please note that you have to cancel the withdrawal because you have not reached the wagering requirements of the bonus, so it will be denied
bruno: what?
bruno:
bruno: i have meet th WR
Connie: To withdraw your bonus you will need to wager 80 times your deposit plus
bonus.
bruno: 80 no
Connie: Yes
bruno: why?
Connie: Those are the wagering requirements to fullfill in order to be able to withdrawal
bruno: i was 30x on the sit
bruno: its a deposite bonus
bruno: not a free bonus
Connie: It is the initial deposit bonus, you received an email with the terms and conditions when you redeem the coupon
bruno: i was allways on the coupon details section
bruno: checking by that
bruno: and i made the witdrawal request after that
bruno: i read that on casinomeiser too
i created my account from there
Connie: Special note for customers outside of the US and Canada:
Due to a higher incidence of fraud and bonus abuse, management reserves the right to double the wagering requirements for customers located outside of the US and Canada.
bruno: no no sorry but on the site dont have mentionating that
Connie: I am taking this information from the site
bruno: sorry but the WR on the coupon details was 40x
bruno: if it was more should appear there
Connie: I am sorry for the inconvenience but those are the terms of the bonus
bruno: i like a player must knoww allways how many bets is in fault t complete the wr
bruno: this conversation wil be published
Connie: All the wagering requirements are posted clearly in our website
bruno: so i have meet thenm!!!
Connie: No I am sorry
bruno: if outside us or canada is more
bruno: should appear on my coupon details
Connie: It is on the website and at the email that you received when you redeemed the coupon
bruno: i have sent the 2 things to CDS
bruno: what a rogue casino
- Your party has left this session. -
- Your party has left this session. -
===
Thank you
i meet the WR that i receive on my e-mail after deposit
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