Can anyone confirm if you are allowed to use the sign-up bonus at both Redbet and Whitebet? I don't see anything on the terms and conditions but wanted to be sure...
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If I didn't know better (from this and the other thread), I would see the sudden appearance of "whitebet" as being a rogue operation trying to trick players into trusting them by creating the impression they are connected to Redbet. I would think the same if a casino with a similar name to another respected operation suddenly appeared. "Can I also take this welcome bonus" would not be the FIRST question I would be asking, it would more likely be "who the hell are you lot?"
Another player got caught out by this. It is obvious that this rule is not clear enough. Even players who are looking specifically for such an exclusion are having trouble finding it. Usually, unless specifically excluded in the terms, the default understanding is that you CAN treat each casino offered by an operator as an independent entity, hence you can be a "new customer" at each and take any relevant offers.
I have an account at Redbet, and wanted to open one in Whitebet. I simply went to live chat and asked about bonuses before I opened an accout because as I was concerned about the link between the two sites and any bonus abuse terms and the agent in chat said "you are able to claim the welcome bonus in white bet as we are an independant brand from Redbet".
This was yesterday: The first question I asked was "Can I have an account with Whitebet if I have one at Redbet"
Operational Standards
•Must pay winnings in a timely manner.
•Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
•Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
•Must not implement terms that can be construed as "unfair" towards the player.
•No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.
•Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.*
•Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced.
•Will not entice players to reverse cash withdrawals with bonuses or other incentives.
•Will not use outsourced support. Player support must be in-house.
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Clearly, it is as "clear as mud". Even their CS are giving the wrong advice to players. This is unsatisfactory, and would breach the standards for accreditation.
Again you are misguided... Making a Mountain out of a mole hill... I had the exact same scenario - I was told I could claim it by live chat and did... I later found out it was an error on their part. It was still honored.
The way you are behaving as if Redbet is some clip joint intent on ripping off players - AGAIN blowing the whole issue outta proportion. That's why we have Reps on the forum. People make mistakes and IF... A BIG IF ... they did not honor the statement I am 100% confident Andy will make good on it.
Sorry dude... Your rant is unwarranted.
Nate
This is the problem. CS are giving the wrong advice which leaves players open to involuntarily breaking the terms.
vinylweatherman;532688[/B said:Even if a "reserve the right" attitude is used, it still creates a problem where CS say yes, and management decide that the player is one that should not be allowed to claim the bonus.
Poor CS seems endemic in the industry, and really needs to be addressed. It should not be necessary for reps to act as CS agents, or have to clear up the mess when CS get things wrong....
Tough audience!
I don't want to deprive the vast majority of players of a bonus in an effort to protect ourselves from an extremely small minority so we're retaining the policy.
However, thanks to feedback from here we will update the T&Cs as follows. I think this makes it fairer.
It will be displayed in the Welcome Bonus terms not deep in the general T&Cs...
The Redbet group includes Redbet, Whitebet and Heypoker. We reserve the right to cancel a welcome bonus, and any winnings arising from it, if the player has already used a welcome bonus at one of the other brands. To get approval prior to using a second welcome bonus, please contact casino@redbet.com
Cheers
Andy
Can we assume that if prior approval is given, even if the CS made a mistake, any winnings will be honoured.
Is it not possible to automatically block the minority of players rather than have to confiscate after the fact. A simple time limited block should be enough. Applied to all who claim any one welcome bonus, it would ensure players had to wait xx days before being able to get one at another skin, which would deal with those players that sign up at all three in a short space of time purely for the welcome bonuses. Players not out to exploit the system will find no block if they sign up after a longer period to the other skins.
Another idea would be to have the block automatically lifted once a player has made their NNth deposit where they claimed the first welcome bonus. NN set to a value that favours loyal returning players who after a while fancy a change of scenery.
Confiscation after the fact due to a "reserve the right" restriction is always going to create bad PR when it affects a player able to "spin" their story in their favour.