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Starluck Casino

Discussion in 'Online Casino and Poker Complaints - old section' started by al102, Jan 22, 2003.

    Jan 22, 2003
  1. al102

    al102 Guest

    Once Ive made a complaint here on Starluck Casino, and below their response.

    ----------------------------------------------------------------------------------

    21 Jan 2003

    Dear ,


    I received an email from one of our marketing partners about your post on CasinoMeister Forums. We apologize for the inconvenience caused to you. Ideally our system should credit you with the bonus amount when you make a deposit and enter the bonus code.

    I personally took your case and looked into our system, but couldn't find anyrecords of emails received from you. We can only blame this to a technical glitch in our Mail Server. We are again apologetic for the inconvenience caused and are crediting your account with $50.00. We look forward to having you back as a valued customer.

    If you have any questions or suggestions, you are more than welcome to send amail to me and I will ensure that all your comments and suggestions will be answered immediately.


    Best Regards,

    William Carter,
    Casino Manager,
    Starluck Casino Online

    ----------------------------------------------------------------------------------
    Thanks again, Mr. Carter and Starluck casino.
     
  2. Jan 22, 2003
  3. babysister

    babysister Experienced Member MM

    Occupation:
    Law Enforcement
    Location:
    Hou, Tx. USA
    al1o2;

    I AM GLAD EVERYTHING ENDED ON A POSITIVE NOTE. I HAVE BEEN TRYING TO SPREAD THE WORD THAT STARLUCK HAS IMPOROVED AND IT'S A GREAT PLACE TO PLAY AT. I LOVE THE SLOTS GAMES AND I LOVE WINNING. GOOD LUCK AND HAPPY GAMING! :cheers:
     

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