Well, today was a first.
I got an email out of the blue from stargames, who I haven't play at for around 13 months warning me that I would be charged an INACTIVITY FEE if I didn't log into my account in the next 30 days.
To add insult to injury, I then received within the same minute, an email telling me that they had CHARGED me an inactivity fee as apparently I had ignored recent reminders about logging in which I haven't received!
Now - the 'fee' is a princely £0.03 so that's not the issue.
The issue is simply not getting any warning emails but more importantly that they think this is good practice. I'm just about to send them a Dear John email and tell them to close my account as I have never been so insulted in my casino experiences.
If they think this is the way to go, then by all means, take my 3 pence, it will cost you a fortune in the long run through lost custom.
I got an email out of the blue from stargames, who I haven't play at for around 13 months warning me that I would be charged an INACTIVITY FEE if I didn't log into my account in the next 30 days.
To add insult to injury, I then received within the same minute, an email telling me that they had CHARGED me an inactivity fee as apparently I had ignored recent reminders about logging in which I haven't received!
Now - the 'fee' is a princely £0.03 so that's not the issue.
The issue is simply not getting any warning emails but more importantly that they think this is good practice. I'm just about to send them a Dear John email and tell them to close my account as I have never been so insulted in my casino experiences.
If they think this is the way to go, then by all means, take my 3 pence, it will cost you a fortune in the long run through lost custom.