Stargames - WTF

kidgloves

Experienced Member
Joined
Sep 5, 2010
Location
Leicester
Well, today was a first.

I got an email out of the blue from stargames, who I haven't play at for around 13 months warning me that I would be charged an INACTIVITY FEE if I didn't log into my account in the next 30 days.

To add insult to injury, I then received within the same minute, an email telling me that they had CHARGED me an inactivity fee as apparently I had ignored recent reminders about logging in which I haven't received!

Now - the 'fee' is a princely £0.03 so that's not the issue.

The issue is simply not getting any warning emails but more importantly that they think this is good practice. I'm just about to send them a Dear John email and tell them to close my account as I have never been so insulted in my casino experiences.

If they think this is the way to go, then by all means, take my 3 pence, it will cost you a fortune in the long run through lost custom.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
souds like they are checking to see if that bank or cc account is still good to go watch out

How do you figure that?

No payment methods were involved.

The inactivity fee comes out of the casino balance...which is why it was only .03c as this was all the account contained presumably.

No casino actually charges you a fee that exceeds your balance and gets taken from your credit cards etc. I'm surprised anyone thinks they can or do, especially those who have been around a while.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Yes, I re-read his post and he didn't mention payment method so my mistake - an obvious account 'clearance' which many casinos do after a period of either 12 or more usually 18 months. It's in their terms somewhere. Lucky he didn't have more in there - I wonder what he limit would be?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
How do you figure that?

No payment methods were involved.

The inactivity fee comes out of the casino balance...which is why it was only .03c as this was all the account contained presumably.

No casino actually charges you a fee that exceeds your balance and gets taken from your credit cards etc. I'm surprised anyone thinks they can or do, especially those who have been around a while.

They can't. Even if they tried it by making the balance negative, how would they enforce it.

I do recall Betfair though (don't we all). Some players had managed to get paid before the confiscations surrounding the "Happy Hour" promo began, and so Betfair confiscated the money by making the balance negative, and then had their lawyers send letters demanding repayment.

The wise players advised to ignore all such threats, and it was all a bluff, Betfair had no intention of taking matters further if they couldn't scare players into paying up. Where they could, Betfair DID pull back withdrawals that had only recently been made.

Now, for players who fear these inactivity fees after several months, the Betfair incident shows that casinos CANNOT take money from past deposit methods they have on file. All they can do is take the pennies most wise players leave behind.

The main problem in this case is that they charged the fee, and THEN sent the email offering the player the chance to avoid paying it by logging in. They made 3p that could never have been withdrawn in any case, but lost a potential opportunity to win back a player by doing so in an insulting manner.

I often leave a few pennies behind when I let an account go dormant, and they do disappear in time, but so what!. It's not worth installing a casino purely to play out a few pennies if I don't intend depositing again. In many cases, it's the leftovers from a free chip or deposit bonus, amounts that are too small to fund even 1 spin on a standard slot game.

What they REALLY want players to do is to log back in to avoid losing a few pennies, and then the casino can try to get some more deposits out of them. It's something they screwed up here, as when the player did go back to play the 3p, it had already been gone, and so the insult was wasting their time as though it didn't matter.

If there is enough for fees to make a serious dent, then the player is to blame for leaving a balance lying around that was big enough to stand a reasonable chance of generating a withdrawal through play.
 

Blathaon

Senior Member
Joined
Oct 17, 2011
Location
Norway
Yes, I re-read his post and he didn't mention payment method so my mistake - an obvious account 'clearance' which many casinos do after a period of either 12 or more usually 18 months. It's in their terms somewhere. Lucky he didn't have more in there - I wonder what he limit would be?

I checked their T&C's , it's 1€ a month after 12 months of inactivity, until balance reaches zero or the player logs back in.
I do know that some casinos charge 10€ or more after 12 months of inactivity.

But this shouldn't be a problem for anyone, it's not like you leave hundreds or thousands sitting there for years and years
 
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