Hi!
First of all sorry for my low english.
There´s a Problem with the Gambling Provider Stargames.
I am Member for serval years... 2011 - 2012 and 2013 - 2015.
Mostly there wasn´t a reason to complain, maybe sometimes strange Support.... I call them to complain about bad customer service and terrible Bonus. In this explanation the Support told me that it isn´t possible after deleted account to come back again if you were a customer before. Then I said that I already had an account, which is closed and deposits and withdrawals also accepted and processed successfully.
Deposits and withdrawals, never a Problem. They told me again it is not possible.
Suddenly I am banned!
Now they wrote to me it is because of gambling addiction
and relate to their terms and conditions "J. Termination"
"Both parties are entitled to terminate the contract at any time with immediate effect without statement of a reason or cause." :Read:
After creating the second account they accepted deposits more than 100,000 € although that should not be possible?
Do they have to offset and reimburse me?
Just to close the account after high deposits isn´t legally?
I hope you can help me....
First of all sorry for my low english.
There´s a Problem with the Gambling Provider Stargames.
I am Member for serval years... 2011 - 2012 and 2013 - 2015.
Mostly there wasn´t a reason to complain, maybe sometimes strange Support.... I call them to complain about bad customer service and terrible Bonus. In this explanation the Support told me that it isn´t possible after deleted account to come back again if you were a customer before. Then I said that I already had an account, which is closed and deposits and withdrawals also accepted and processed successfully.
Deposits and withdrawals, never a Problem. They told me again it is not possible.
Suddenly I am banned!
Now they wrote to me it is because of gambling addiction
and relate to their terms and conditions "J. Termination""Both parties are entitled to terminate the contract at any time with immediate effect without statement of a reason or cause." :Read:
After creating the second account they accepted deposits more than 100,000 € although that should not be possible?
Do they have to offset and reimburse me?
Just to close the account after high deposits isn´t legally?
I hope you can help me....
