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Casino Complaint Stargames - Locked Out

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Impair, Oct 7, 2015.

    Oct 7, 2015
  1. Impair

    Impair Dormant account

    Occupation:
    self-employed
    Location:
    Germany
    Hi!
    First of all sorry for my low english.


    There´s a Problem with the Gambling Provider Stargames.

    I am Member for serval years... 2011 - 2012 and 2013 - 2015.
    Mostly there wasn´t a reason to complain, maybe sometimes strange Support.... I call them to complain about bad customer service and terrible Bonus. In this explanation the Support told me that it isn´t possible after deleted account to come back again if you were a customer before. Then I said that I already had an account, which is closed and deposits and withdrawals also accepted and processed successfully.

    Deposits and withdrawals, never a Problem. They told me again it is not possible.

    Suddenly I am banned!
    Now they wrote to me it is because of gambling addiction :what: and relate to their terms and conditions "J. Termination"
    "Both parties are entitled to terminate the contract at any time with immediate effect without statement of a reason or cause." :Read:


    After creating the second account they accepted deposits more than 100,000 € although that should not be possible?

    Do they have to offset and reimburse me?

    Just to close the account after high deposits isn´t legally?

    I hope you can help me....
     
  2. Oct 14, 2015
  3. FAZI1

    FAZI1 Experienced Member

    Occupation:
    worker
    Location:
    Punta Cana
    Stargames is realy poor quality They locked players without reason and contact with support is very poor ( no live chat avalible -support answer email long period) Withdrawal time same - they are slow...

    Stargames locked me without reason few yars ago .... Im find same other Novomatic software casino with great suport nice wekly bonuses + fast withdrawal in Quasar Casino.


    So with Novomatic good quality brands is Casumo - Quasar - Ovo Casino - Energy Casino - forgot abaout Stargames they are bigest Novomatic casino but they dont care abaout players - trade players bad.
     
  4. Jan 9, 2016
  5. Impair

    Impair Dormant account

    Occupation:
    self-employed
    Location:
    Germany
    Really! It´s terrible.


    AskGamblers.com for example 5 resolved and 25 unresolved cases... again and again you read "blocked" "locked out" "banned"...... :eek:
     
  6. Jan 9, 2016
  7. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    I would suggest submitting a PAB (Piss a Bitch) and see what can be done.

    I had a similar problem serveral years ago with Loco Panda and threatened Legal action against them Never went back to them.
     
  8. Jan 9, 2016
  9. Impair

    Impair Dormant account

    Occupation:
    self-employed
    Location:
    Germany
    PAB doesn´t hurt them!

    I already have legal advice. It´s incredibly. I´m sure that law and court will be, for my part.
     

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