Casino Complaint Stargames - Locked Out

Impair

Dormant account
Joined
Sep 9, 2009
Location
Germany
Hi!
First of all sorry for my low english.


There´s a Problem with the Gambling Provider Stargames.

I am Member for serval years... 2011 - 2012 and 2013 - 2015.
Mostly there wasn´t a reason to complain, maybe sometimes strange Support.... I call them to complain about bad customer service and terrible Bonus. In this explanation the Support told me that it isn´t possible after deleted account to come back again if you were a customer before. Then I said that I already had an account, which is closed and deposits and withdrawals also accepted and processed successfully.

Deposits and withdrawals, never a Problem. They told me again it is not possible.

Suddenly I am banned!
Now they wrote to me it is because of gambling addiction :what: and relate to their terms and conditions "J. Termination"
"Both parties are entitled to terminate the contract at any time with immediate effect without statement of a reason or cause." :Read:


After creating the second account they accepted deposits more than 100,000 € although that should not be possible?

Do they have to offset and reimburse me?

Just to close the account after high deposits isn´t legally?

I hope you can help me....
 

FAZI1

Full Member
Joined
Dec 6, 2011
Location
Punta Cana
Stargames is realy poor quality They locked players without reason and contact with support is very poor ( no live chat avalible -support answer email long period) Withdrawal time same - they are slow...

Stargames locked me without reason few yars ago .... Im find same other Novomatic software casino with great suport nice wekly bonuses + fast withdrawal in Quasar Casino.


So with Novomatic good quality brands is Casumo - Quasar - Ovo Casino - Energy Casino - forgot abaout Stargames they are bigest Novomatic casino but they dont care abaout players - trade players bad.
 

Impair

Dormant account
Joined
Sep 9, 2009
Location
Germany
Really! It´s terrible.


AskGamblers.com for example 5 resolved and 25 unresolved cases... again and again you read "blocked" "locked out" "banned"...... :eek:
 

dreamguardian1

Senior Member
PABnonaccred
MM
Joined
Sep 6, 2012
Location
San Francisco, CA
I would suggest submitting a PAB (Piss a Bitch) and see what can be done.

I had a similar problem serveral years ago with Loco Panda and threatened Legal action against them Never went back to them.
 

Impair

Dormant account
Joined
Sep 9, 2009
Location
Germany
PAB doesn´t hurt them!

I already have legal advice. It´s incredibly. I´m sure that law and court will be, for my part.
 
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